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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
779 Reviews

779 Reviews of Colonial Nissan of Medford - Service Center

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June 12, 2024

Everyone was great: courteous and professional. Even offered me a ride home but I chose to stay onsite. More

by petesiuda
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Chase, Service Manager achase@nissanofmedford.com

June 12, 2024

My 2017 Nissan Rogue Hybrid was in need of new lift spindles for the rear tailgate. Colonial Nissan was able to find and fix the problem. Even after service was told 3 weeks lead time on parts, Colonia More

by PHIL Morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Both parts and service dept are great
Jun 12, 2024 -

Colonial Nissan of Medford responded

Thank you, Phil! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford, we look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

June 07, 2024

Excellent staff and would recommend the service department. Very friendly and answers all your questions. More

by REDSOXANNIE1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Colonial Nissan of Medford responded

Thanks, Annie, for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

June 06, 2024

Always a good time to visit Colonial Nissan for the service. Good service and great experience. More

by Ariff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Casiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with Jonathan and our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

June 04, 2024

I go to Nissan of Medford every time for a service. Laura never fails to welcome me and take care of me while I wait for my car. Alex is so nice and there when I need help. More

by OBRIENCHRISTINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura
Jun 04, 2024 -

Colonial Nissan of Medford responded

Christina, Thank you for taking the time to share your thoughts on working with Laura, Alex, and our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

June 03, 2024

Could not have had a better service experience - rides from/to the dealership were easily arranged, excellent repair work done promptly and courteously. Thank you!! More

by doctahkahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Jun 03, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

June 03, 2024

The person at the service desk who took my information was very pleasant and was personable and was on target as to the wait time for the service. He was very polite and answered all of my questions with More

by clonmany_02155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember his name.
Jun 03, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

June 03, 2024

Joanne was very thorough making sure she understood the issues I was having with my new car. More

by JOYCEAMORIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Colonial Nissan of Medford responded

Thank you, Joyce, for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad Joanne was able to help, and we hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

June 03, 2024

Staff were very Helpful and kind went in for a minor part and repair and everyone who helped did a great job! More

by imaniriley1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Jun 03, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

June 03, 2024

My Car runs great after the strut change. Who ever did it deserves a raise! It has been 10 years and it drives like a brand new car! Laura was great in assisting me. I had Joanne assisted me More

by MARIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura, Alex
Jun 04, 2024 -

Colonial Nissan of Medford responded

Maria, Thank you! Joanne, Laura, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

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