Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Colonial Nissan of Medford - Service Center

Medford, MA

4.7
822 Reviews
Call Service Center (781) 395-5300

822 Reviews of Colonial Nissan of Medford - Service Center

Sort by
February 11, 2025

Exceptional service, reliable, and affordable. The team is knowledgeable, friendly, and always provides honest advice More

by sk8661315
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

February 09, 2025

Joanne was great with helping me through my car diagnosis after a crash. Very clear and kind. More

by gabriellepaixaoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Colonial Nissan of Medford responded

Gabrielle, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joanne met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

February 08, 2025

Convenient location and friendly staff. Mechanics could be a little more thorough with cleanliness when returning the vehicle to the owner. The person at the desk in the display area did no More

by mckinleyjim05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2025 -

Colonial Nissan of Medford responded

Thank you for bringing this to our attention, Jim, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Alex Chase, Service Manager achase@nissanofmedford.com

February 06, 2025

My service experience was great from start to finish! Not only was everyone extremely accommodating and helpful, but the car was actually repaired one full day ahead of schedule. And the final bill was l More

by bottlegreenjaguar
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Casiano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

Colonial Nissan of Medford responded

Thank you for taking the time to leave us a great review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

February 05, 2025

Although needing costly car repairs is not fun. It was a nice experience. Friendly staff. Clean waiting room. Job was completed in time frame as promised. More

by JUDITHLAFOND17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Feb 05, 2025 -

Colonial Nissan of Medford responded

Thanks, Judith, for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

January 30, 2025

Signup process was smooth, presented documentation. I wish pricing was better displayed online. Took and applied my coupon from other dealership. More

by becchetti.d
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

January 29, 2025

Always super helpful and accommodating whenever I have to bring my car in. Everyone was very nice. More

by Elle_shea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

January 27, 2025

This dealership is outstanding with very courteous staff members..They made me feel very relaxed. More

by CJARSENAL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

January 27, 2025

Great customer service. Availability of appointments very convenient. Free coffee is a nice touch! Thanks! More

by noz231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

January 21, 2025

Considerate, human interaction - didn’t feel hustled by service center and they were helpful with troubleshooting More

by NWTREZISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

1
2
...
83