Colonial Hyundai - Service Center

I've been going here for years to have basic service and repairs done, and I won't ever come back now. I was told the repairs needed to pass inspection would take "a couple of hours." I had an 8:30 am a repairs done, and I won't ever come back now. I was told the repairs needed to pass inspection would take "a couple of hours." I had an 8:30 am appointment; I didn't leave the dealership until after 1:00 pm. No one checked in/gave me updates the entire time I was there. No employees held any guests accountable for not wearing masks properly in the dealership. Some of the employees themselves think it's okay to wear their masks under their chins. No one cares. Finally, I found it especially frustrating to experience one of Colonial's employees stand outside and watch another employee talk to a customer after he told me he'd run inside to see if my keys were dropped off (after he told me I could pick my car up from the detail bay, which I could not do as it had already departed the detail bay and been parked in the front, doors locked). "I'll go inside and check for you" meant "I'm going to stand here and watch the only other employee in the service department talk to this other customer until you, someone who has spent nearly five hours here today, get annoyed enough to go walk back in yourself to see if someone else will help you. But I will run in at that moment so as to appear like I am interested in helping you." Oh, and nearly $500 later, my car still sounds like if a small sedan was grinding its teeth in its sleep. As I said, I've been coming here for years. I've had plenty of good experiences and worked with people who were friendly. I've also noticed in that time that not a single employee has lasted more than a year or two. This has felt evident sometimes and certainly did the last time I was there. I also don't know the names of anyone I worked with except for Bryan, a week prior. He was nice and I don't have anything negative to say about him. More

Great Customer Service and prompt Service Department. Wait room is nice and I was kept informed of progress. Work was done within an hour. Thank you. Wait room is nice and I was kept informed of progress. Work was done within an hour. Thank you. More

I've said it before and I'll say it again--Colonial Hyundail outshines them all! I didn't have an appointment, just walked in for an oil change. They were really busy but they managed to get me in wit Hyundail outshines them all! I didn't have an appointment, just walked in for an oil change. They were really busy but they managed to get me in within an hour! More

No repairs were done and now the problem is worse. Don’t if the car will make it back for repairs... just frustrated. Plus my car had just been cleaned and the mechanic left them super dirty. if the car will make it back for repairs... just frustrated. Plus my car had just been cleaned and the mechanic left them super dirty. More

Came in for a state inspection and oil change. Had a few questions and Brian was great and came out to my car so I could point a couple of things out. I was told 90 minutes and that’s exactly what it took. questions and Brian was great and came out to my car so I could point a couple of things out. I was told 90 minutes and that’s exactly what it took. Everyone is very friendly. Coupons are appreciated. More

Donna is awesome! She informs you of everything they're going to do, gives frequent updates, via text, and explains everything that was done. She's the best. I have to admit, I miss the car wash after ev going to do, gives frequent updates, via text, and explains everything that was done. She's the best. I have to admit, I miss the car wash after every service. It was a nice way they said thank you, since we could have this done anywhere. With COVID-19 and the distancing that needs to take place, I'm not sure why everyone had to cram into one waiting area and the other TV area was roped off with the TV on, and you couldn't access it. More

Every time I get service here, I am told how “unsafe” my vehicle is because I do not get the expensive recommendations or need an inspection which I opt to do at a different provider. I should not be berate vehicle is because I do not get the expensive recommendations or need an inspection which I opt to do at a different provider. I should not be berated as if my vehicle which is safe is not being serviced there or as the woman, Donna , put it “illegal to be on the road and unsafe” which it is not. This most recent time was just after the lockdown which Penndot extended and gave permission for any vehicle to be expired due to everything being locked down. I do not appreciate the condescending attitude and then pressured into further service not required to pass inspection or emissions. I did appreciate the new valet service provided since the Covid , I am not going anywhere risking my employment exposing myself and family going anywhere nit work or medical. More