Colonial Hyundai

I came in for a used car advertised for $11990. Before driving 20 miles I called to see if the add was correct, I was told that they weren't sure but I should come anyway. AFTER 3 HOURS I was told that th driving 20 miles I called to see if the add was correct, I was told that they weren't sure but I should come anyway. AFTER 3 HOURS I was told that the price advertised was +5990, This was not in the add, there was no indication of a addition and the add was at best bate and switch and at worst fraudulent. DON;T WASTE YOUR TIME, this is just my opinion More

Jas was the perfect no-pressure, knowledgeable sales resource anybody who is even slightly interested in a Hyundai would want. He let me ask all the questions, took his time and in the end I drove out resource anybody who is even slightly interested in a Hyundai would want. He let me ask all the questions, took his time and in the end I drove out of Colonial Hyundai with a brand new Elantra Touring, the best damn car I've ever driven or owned. It handles solidly all the time, packs and loads my gear with ease and comfort and gives me a sense of security only confirmed by the continuing service availability of the people at Colonial. All of them are a great team, and you can sense their willingness to support this great product with pride and enthusiasm. Give Jas a call if you're even just considerng a vehicle change. More

Colonial offered professional advice on replacing my car which has been totally destroyed in an accident. Jim Krause worked with me to match my current monthly car payments and get me into my new Hyundai E which has been totally destroyed in an accident. Jim Krause worked with me to match my current monthly car payments and get me into my new Hyundai Elantra as quickly. He even drove to the rental agency to retrieve my license plate which I had left in the rental car. Sam Elters worked to give me the best service package while actually reducing my monthly car payment by extending the term of the loan. This is the second car I have purchased from Colonial and I certainly will recommend that anyone come here to find a car. More

My experience with Colonial started when I called to find out information on a 2007 Volvo they had for sale. I spoke with Mike and told him I will be there at a certain time and he assured me he would still out information on a 2007 Volvo they had for sale. I spoke with Mike and told him I will be there at a certain time and he assured me he would still be there and that he would work with me on the price. When I arrived I was told he had already left for the day. OK. So I saw Vinny who took me to test drive the car, which I had already test drove at other dealers (same year and model), and spoke to him about the price. I live an hour away and drove there with the belief that they would get me out the door at a certain price, which I had already discussed with Mike. Well of course Vinny quoted a higher price, which was still a good price, so I reluctantly just accepted it. However, in order to accept the offer, I was promised a 3.99% interest rate and found out in signing that it was actually 4.23%, which was a small difference, but additional cost none-the-less. While test driving I was using the valet key. At the time, I specifically asked if the car came with the key fob and was told yes. They ultimately agreed to deliver the car to my house… and when they delivered, the detail job they promised was half done, it came with the valet key and a key fob that did not even belong to the car, and a check tire pressure like still on that was promised to be taken care of. I was told they would split the charge of the $400 key and that the registration would be taken care of and that the check tire pressure light was not on when he was driving it to my house. In regards to the light there is no way possible it was not on when he drove it because I could not clear it out at all and it was on every second the car was running. Conclusively, I ended buying the $400 key, I had to register the car on my own, and I took care of the check tire pressure light at wawa in 2 minutes. All of this on top of the higher price and % than I was promised and being rudely handled by every one of the managers I spoke with—Mike and Jim. More

From the time I walked into Colonial Hyundai until I left after purchasing a 2011 Sonata I had a great experience. Jim Krause, my salesman, explained the differences between the 2010 and 2011 Sonata and was after purchasing a 2011 Sonata I had a great experience. Jim Krause, my salesman, explained the differences between the 2010 and 2011 Sonata and was able to put me in my car of choice in the price range needed. Jim gave me a tour of the dealership including the service department and I was impressed. During the paper work stage, I met with Scot who was professional and explained each piece of paper that I was signing. Jim went over the quick reference guide with me so I was familiar with the car before I left the dealer ship. Jim hooked up my bluetooth for me and made my first service appointment. A very pleasurable experience and I would recommend Colonial Hyundai to my family and friends. More

I just purchased a 2011 Hyundai Sonata GLS from Colonial and the experience here has changed my entire perception of dealerships. After extensive research on the internet, I selected Colonial based on exce and the experience here has changed my entire perception of dealerships. After extensive research on the internet, I selected Colonial based on excellent commentary, reviews and a vast selection of in-stock inventory. Prior to my arrival, I informed the dealership I was driving nearly 100 miles from New Jersey with strong intent to purchase a vehicle. Upon our arrival, we were plesantly greeted at the door as it was being opened for us. Chris Burke, our saleman, walked right up to us with a warm, friendly smile and a firm handshake. Everyone was courteous and extremely careful not to insult us, even during negotiations when the atmosphere became a little tense. We negotiated a fair price for a vehicle in such great demand. After finalizing the purchase price we were escorted into financing where we met Sam. Sam is soooo professional! He remained impressively cool, calm and collected even when I became a little less than courteous and questioned every document he presented before me. Thank you Sam! I had a wonderful buying experience in a clean, comfortable atmosphere. Chris served fresh popcorn to my little daughter and even provided a play area to keep her happy and entertained. I commend Chris Burke, who went the extra mile to ensure my satisfaction and even had my daughter's car seat ready to go in the new vehicle. I thank the entire sales team on providing outstanding customer service that exceeded my expectations. I will recommend Colonial first and foremost to my vast circle of family and friends. THANK YOU FOR PROVING YOU CAN HAVE AN ENJOYABLE CAR BUYING EXPERIENCE!!! CHRIS BURKE......YOU ROCK! Mrs. Rashada More

From nearly the second I expressed interest in a car from Colonial Hyundai of Downingtown through the Costco auto program, I received excellent customer service through what turned out to be a several-week p Colonial Hyundai of Downingtown through the Costco auto program, I received excellent customer service through what turned out to be a several-week process: Jenn Savastio from the online department contacted me through e-mail and by phone, answered any and all questions I had (and there were a lot), and followed up with me several times. Jim Krause, the salesman, was extremely friendly and had great attention to detail, making sure that I knew the car's features A-Z and what my options were as far as packages and financing were concerned; I wasn't a hard sell, but even if I had been, Jim's manner would not have been overly aggressive at all. Sam Elters was very knowledgeable and patient when discussing financing and warranties, and he found a rebate for me that I otherwise would not have been aware of. So far, I am very happy that I chose a car from this dealership and I would definitely recommend this location to anyone in the market for a new vehicle. More

Went in to price out a new Genesis Coupe with strong intentions to buy. Was treated courteously by Ben, the salesman. He was a pleasure to work with. When we went inside to discuss numbers, it was di intentions to buy. Was treated courteously by Ben, the salesman. He was a pleasure to work with. When we went inside to discuss numbers, it was difficult to get an actual sales price for the car. They wanted to talk monthly payments and would not disclose the final sales price for the car until the 3rd time we asked. Initially, we were told they could give us a great deal on purchasing an in-stock new car as they were running an "up to 30% discount" sale (We went in undecided on whether to lease or buy the car). We were then introduced to Jim to further discuss the price. When we attempted to negotiate the price below MSRP, he acted offended and stormed away, complaining to his co-workers that he couldn't "give away" the car to us. We have never been treated so rudely by a car dealership. This dealership uses fuzzy math and treats it's customers as if they are doing them a favor by selling them a car over MSRP. The general manager of the dealership did stop us on the way out to apologize for how his employee had acted, but at that point, the damage was done. We're going to another dealership and have no intentions of returning to Colonial again. More

Jim was a great guy to work with, didn't pressure me into buying the car and was not trying to sell me something I didn't need. I have been to other dealers that will try to move a car and make a deal into buying the car and was not trying to sell me something I didn't need. I have been to other dealers that will try to move a car and make a deal on a car that is in their best interest. IE. specials on colors, left over models etc. Jim was very easy going and is well knowledged in the cars he is selling. He had answers to almost every question and if he didnt have the answer he made sure to get it for me. Buying cars can be painfull but this time it was actually fun GO SEE JIM KRAUSE More

I had leased a 2007 Santa Fe at Colonial Hyundai and the lease was ending. My wife and I really liked the Santa Fe. When I walked into Colonial I met Dave, Chris and Jim and thought they worked very hard lease was ending. My wife and I really liked the Santa Fe. When I walked into Colonial I met Dave, Chris and Jim and thought they worked very hard to understand what I was looking for and what my budget was for the vehicle. I could have purchased my leased vehicle and these guys were great in explaining my options and payments. I found a 2010 Santa Fe I liked and decided to purchase it this time. I like the Hyundai product and the reviews are very encouraging. I liked it so much I decided to buy two vehicles at this dealership. I also purchased a 2011 Sonata. More