Colonial Hyundai

I WOULD NOT RECOMMEND THIS DEALER AND DID NOT PURCHASE FROM THEM. Using a special pricing certificate from USAA, Colonial was one of 3 dealers that provided quotes (Pacifico, Colonial & Porter) for a FROM THEM. Using a special pricing certificate from USAA, Colonial was one of 3 dealers that provided quotes (Pacifico, Colonial & Porter) for a Sonata 2.0T & Limited 2.0T. While Pacifico had the lowest price, Colonial was closer to me so I went to them first. (Didn’t go to Porter, the closest dealer to me, as their price was way out of line. Colonial played games, told me my special pricing (and matching Pacifico’s lowest price quote) was not possible, limited my choice to in-stock vehicles, wouldn't honor my $500 Military Rebate, tried to up-sell (a maintenance package) to offset my special pricing and used hard-sell used car-like sales tactics with an unfriendly attitude ("why can't you give us a (down payment) check today; what are you waiting for"...etc.). I told them up front that they had to match Pacifico’s price to get my business. I even told them that I would prefer to buy from THEM since they are 20 miles away and Pacifico is about 45 (miles away) AS LONG AS they matched Pacifico’s price and located a car in my choice of color. After all, the “Car Czar” at Colonial says he will give up to 30% off a new car (see the TV ads now online): THAT discount would have easily matched Pacifico's price...and then some!! (of course its nonsense since they won’t really do it…) When they failed to work with me on my terms I walked away and went to Pacifico. Then, ironically the salesman continued to pursue me with calls, texts and even letters from his SM AND GSM telling me that they would do "anything" to get my business ("just tell us what we need to do"...). I told them plainly at that point (since they were annoying me) that if they had not played games from the outset that they (and not Pacifico) would get my business--simple as that. They had one chance and they blew it. Frankly, the Colonial staff acted more like used car salesman instead of professionals: they insulted my intelligence and discounted my age, background, experience and consumer research. This is exactly the opposite of the absolutely wonderful experience I had at Pacifico Hyundai in Philadelphia. Pacifico honored my special pricing (the lowest price of the 3 dealers in the pricing certificate) without question and worked diligently to locate my preferred car in the color I wanted even though it wasn’t in stock (a hard-to-find Sonata Limited 2.0T)—all things Colonial refused to do. Pacifico didn’t play any silly sales games and were straight up, easy to work with, not pushy at all and met all my expectations! Overall the experience was terrific and it was well worth it to wait a bit to get exactly what I wanted!--I love my Limited Turbo Sonata from Pacifico!! More

I have purchased 5 cars from this dealership in the past 4 years. I have always been satisfied with the sales department; great prices and quick with the sales work. They are obligated to do the whole sales 4 years. I have always been satisfied with the sales department; great prices and quick with the sales work. They are obligated to do the whole sales thing, just bear with it. I have previously rated this dealership extremely poorly on service. I have changed my mind with the new service advisors they have now, I have had my first major problem with a Hyundai car (not bad after 5 cars...). Abby and Marty (service manager) was absolutely wonderful to work with. I will continue to purchase from this dealership and do service with this dealership because of them. They gave me a great loaner (when they were out of loaners they rented me a vehicle) while they fixed the problem with my vehicle. The first attempt at fixing it didn't work but they gave me a loaner for the second time also and kept it an extra week just to make absolutely sure that it's fixed. I also received several phone calls to keep me updated while the work was done and afterwards to ensure that I was satisfied. These were direct calls from the service advisor, not a third party agency getting feedback. As I said before, I previously had extremely bad experience with service at this dealership, they have completely changed and their service group is now excellent. I had been using a different dealership for service for all my Hyundais (I still own 4 out of the 5) but now I will use Colonial again even though they are not the closest to me. Additionally, their sales is excellent as well. I completely recommend all of my friends and family to go to this dealership now for BOTH sales and service. More

The Owner tried to back me into a corner during sales negotiations, then the sales manager changed the terms of the loan from 60 months to 72 without telling me. Watch yourself with these guys - don' negotiations, then the sales manager changed the terms of the loan from 60 months to 72 without telling me. Watch yourself with these guys - don't trust them! Service is busy and when your brand new car is deade, you have to wait for an appointment for 3 days! They are awful! More

VERY PLEASANT EXPERIENCE TO SAY THE LEAST...VERY KNOWLEDGEABLE YOUNG LADY...VERY HELPFUL AND NOTHING WAS TOO MUCH TROUBLE......ALL PAPER WORK AND GETTING THE VEHICLE READY TO DRIVE HOME WAS DONE IN KNOWLEDGEABLE YOUNG LADY...VERY HELPFUL AND NOTHING WAS TOO MUCH TROUBLE......ALL PAPER WORK AND GETTING THE VEHICLE READY TO DRIVE HOME WAS DONE IN A VERY SMOOTH FASHION.... More

Problems from start to finish. Love my car, hate the dealership. They said they would give a certain amount for my trade in and then paid it off for 300 less than agreed apon. I called them out on it an dealership. They said they would give a certain amount for my trade in and then paid it off for 300 less than agreed apon. I called them out on it and they said it was my banks fault. After a month of back and forth I finally received a check, for half the amount. I then had to call 4 more times to finally receive a check. And registration took almost 90 days as well. Would not negotiate price as well, good old bait and switch with financing. John Ashdale should fold up his circus and leave town bc I will never go back and I would never recommend them to anyone. Love hyundai, gate this dealership. For all of the issues I had, they still emailed and called to make sure they got all 10s on their survey. No way. Avoid this dealership as they are your stereotypical car salesmen. More

I would never purchase a car from this dealership. I seen an advertisement for 40% off all new cars. Its hard to believe I know...I even spoke to someone about the sale. Well let just say they lied. I went u an advertisement for 40% off all new cars. Its hard to believe I know...I even spoke to someone about the sale. Well let just say they lied. I went up to the dealership which took me 2 hours to get to. First the sales rep tried to say that it was up to 40% off. Then he tried to put me into a car what was no what I wanted and was at full retail price. When they were trying to sell me an accent the car that I wanted were delivered. I asked about the car and the sales rep told me that they were being inspected and sent to Atlantic City. Which was so incorrect. I really don't think that they can inspect Jersey cars and send them over. If I am wrong...well I am wrong. I left feeling very unwelcome and the auto dealership representative was very cocky and arrogant. I receive a comment letter from them today and one last week. I contacted the sales rep and he had the nerve to tell me that he did not remember sending me a comment letter because I did not purchase the accent. I said that I was very disappointed with the service that I received and he asked if I wanted to be transferred to a manager. Well...I wasn't tranferred I was hung up on. More

I would not recommend this dealer for several reasons: I would not recommend this dealer for several reasons: 1. The actual price of the car itself was NEVER negotiated. They would not drop the price wha I would not recommend this dealer for several reasons: 1. The actual price of the car itself was NEVER negotiated. They would not drop the price whatsoever for me. The only prices negotiated were additional amenities on the car (i.e. mudguards, heated mirrors, trunk mat, floormats, first aid kit, cargo net, etc). Ok- So not the biggest deal but an unfortunate one in itself. I tried several times to bring the attention back to the price of the vehicle too.. 2. They first told me they could not remove any of those amenities because they come stock from the manufacturer and cannot be removed under any circumstances and they must be bought with the car at the additional costs. I realize the mudguards and heated mirrors cannot be removed, but once i kept pushing back about the price and told them i could put another $1,000 down they then decided they could remove them for me so i don't have to pay for them... REALLY? I felt coerced into having to buy them and that i did not have an option at first. 3. I then told them i am not paying for heated mirrors or mudguards and don't want them and after a while of talking and sending him back to his manager 5-6 times (seriously) i told him i would put $5,500 down total and would wait a week or so for a car to be delivered from the manufacturer WITHOUT additional features. The salesman came back and said he would give me the car that I drove that day with everything in it for the price i wanted and ALL of the amenities (i.e. mudguards, heated mirrors, trunk mat, floormats, first aid kit, cargo net, etc) as long as i put the $5,500 down. 4. So i was happy at that point. Then they gave me the finance numbers... HAH! This is where it gets good. So he gave me a monthly payment for 66 months with the $5,500 down. Well smart me - i did loan amortizations before i got there for different APR's with $5,500 down for 5 years (aka 60 months). His number was WAY HIGH and more than it should have been. I sent him back to his manager and came back and said the computers have been a little screwy that day. He came back close to my number and then i noticed his number of months of payments was 66 and not 60. They were going to be benefitting an extra 6 months of payments from me that they shouldn't have (i presume an equivalent of $2,100 in extra profit for them)! I sent him back AGAIN and they got to my amortized number (the CORRECT number) for 60 months... how coincidental... FINALLY! 5. So i sign all of the paperwork finally and drive off the lot. Well what do you know is missing from the car. The following items were removed: the floormats, the cargo net, the trunk mat, the first aid kit! 6. I went back a couple of days later to talk to the manager about it. He said they were negotiated out of the vehicle. Originally i told them i didn't want them, but then since i was putting $5,500 down they told me they would throw them in with the car (ALL of the amenities) and the car i drove today with EVERYTHING in it would be mine. In my opinion they went back on their word. I advised them that i would express my opinion and disappointment on here and he said he would call me to review it the next day. What do you know! He didn't call! So i called him - no answer... I called again and got a hold of him and he then told me if i fill out a survey about my salesman and give him a Perfect 10 on everything and hand walk the survey into them they would give me all of the amenities. Strange right??? I swallowed my pride and agreed to it. Jimmy said they would email it to me and i should print it out and walk it in. Days go by, no email. I called and left a message or two and emailed and NEVER received a call back. Finally got a hold of Jimmy and he said he never received my emails. i find that hard to believe because the Salesman Jaz emailed me back at one point and Jimmy was copied in on it. I double and triple checked the email addresses too. Well i bought my car in February 2011 and it is now June 29th, 2011 and i still am without those amenities because in my opinion they withheld them unjustifiably and then could not communicate with me to send me the Survey to fill out to obtain the items. 7. Lastly, i signed up for an advantage package for service on the vehicle. Well throughout that whole process they said they would send me the details of it in the mail. It took me 2 months of trying to get a hold of Jimmy Lopez to be able to have the information on the advantage package sent to me. I finally received it. As you can see it was a very bad experience. I consider myself a smart person and i did lots of research about the car and pricing and such but at the end of the day i neglected to do research on the dealership itself. If i had read any of these reviews before i went in there you can be sure i would have bought from another dealer probably at a lower price too WITH the amenities. I called them out on a lot of things that seemed very fishy to me... I wonder how many other people are also being taken advantage of? If you take anything away from this post i advise customers to do your homework on the car AND PLEASE go into the dealership with loan amortizations done out for the amount of the loan you wish to use for financing. I did amortizations in Excel for 3 differnet loan amounts and 5 different APR's on each of them for a 5 year loan period. It's very simple and you can do it right in an Excel Template available for free. This will ensure you know what the correct monthly payment should be and so that they can't say the computers were screwy that day. I would not recommend this dealership - Bottom Line. I've even removed all the stickers on the outside of the car because i do not want people to know i bought it from there... Shame on the dealership and the way they conduct their customer service and business. More

6/11/11- We purchased a new Sonata & were told the payment would be $270/mo. We just found out that our payment is actually $300/mo. They lied to us plain & simple. We were also told that our first payment would be $270/mo. We just found out that our payment is actually $300/mo. They lied to us plain & simple. We were also told that our first payment would be due 45 days after we took possession of the car. This is also a lie as the payment is due within 30 days. When we asked about their "30% off" sale, we were told that it only included the Sonatas w/ manual transmissions. I'm assuming they had none of these on their lot. Our neighbor is very interested in buying an '11 Sonata, we told him NOT to go to Colonial Hyundai. Please don't waste your time here, you cannot trust them. More

I made the biggest mistake in going to this dealer. They sell me a car I sign all finance documents drive the car 2 weeks then they call me and tell me that I need a co-signer in order to keep the car. I ha sell me a car I sign all finance documents drive the car 2 weeks then they call me and tell me that I need a co-signer in order to keep the car. I have a co-signer but based on the fact that they gave me possession of the car based on my credit and ability to pay for it on my own, I opted not to use a co-signer and gave the car back. I learned that I should have listened to my instincts and not bought there, based on the fact that a disgruntled customer came in that day yelling and screaming about their shady business practices. I took my money to another dealer and have secure financing paid less for a better car. I would never recommend this dealer to anyone not even my worse enemy. Go anywhere but there! More

RIPOFF!!!! They will sell you a car with LIEN against it and you'll pay for that. They will run credit checks and give you Worst DEAL! They fraud paperwork, KEEP ORIGINALS!!!! YOU MAY PAY BUT WILL NOT RECI and you'll pay for that. They will run credit checks and give you Worst DEAL! They fraud paperwork, KEEP ORIGINALS!!!! YOU MAY PAY BUT WILL NOT RECIEVE WARRANTY PROMISED. DO NOT BUY FROM THIS DEALER. They will ensure they leave important info off of original documents then when you get your title you'll only recieve 1 page. BE SURE TO GET FRONT AND BACK,signatures are added and info is added TO THEIR DUPLICATE COPY!!! THEY WILL RUIN YOUR CREDIT FOREVER. IF they SAY WELLS FARGO< CREDIT ONE BANK SAY NOOOOOOO THANK YOU. Don't waste your time! I've suffered identity theft and lots of bad marks on CREDIT ALL CAUSE OF THIS DEALERSHIP. STAY AWAY!!!!!!!!! 2,000 dollars for warranty 2 yr, bumper to bumper including engine, THEY DID NOT COVER. 9 times out of ten if you are in agreement with thsi company at this time, cancel out, they HAVE TO FOOT THE BILL!!!! TELL THem to come and REPOSESS!!!!! trust me!!!!! SEE A CONSUMER ADVOCATE TODAY IF YOU BOUGHT ANYTHING FROM THIS DEALERSHIP! FRAUD company!!!!! More