Colonial Hyundai

Worst Experience of Our Lives My wife and I came in to Colonial Hyundai to buy a SUV after the birth of our third child. We needed more room for the five of us and found a used vehicle just in our budget. Colonial Hyundai to buy a SUV after the birth of our third child. We needed more room for the five of us and found a used vehicle just in our budget. We negotiated a price for a used vehicle at the dealership and a trade in value for our car. In fact we had agreed to pay what the dealer was asking. We had this in writing and placed a down payment for the vehicle with Colonial Hyundai. We came in the following day to sign the paperwork. We handed over our used vehicle and title. After we were done signing all of the paperwork and we’re in the process of writing a check for the vehicle, the manager came in. He stated that the he didn’t like the deal we agreed to anymore and was changing the value of our trade. Let me reiterate, we had already signed all of the paperwork for this sale. Colonial Hyundai then proceeded to rip up our signed paperwork in front of us and attempted to renegotiate the value of our trade before we could complete the sale. We could not afford the increase in price nor could we accept a dealer changing the value of a trade after we had signed all of the paperwork. We had to walk away from the sale. It feels as though this dealership did not act in good faith and did not honor written agreements they made. I hope you read this and think twice before trusting or doing business with Colonial Hyundai. More

In March 2022, I had my 2022 Sonata Hybrid purchased in October 2020 towed to Colonial ( the original dealer) with major engine failure - overheating - at 21283 miles. Their Service Department insisted th October 2020 towed to Colonial ( the original dealer) with major engine failure - overheating - at 21283 miles. Their Service Department insisted that the failure was due to driving through high water and ingesting water through the air intake and would not submit it as a warranty claim until the insurance company engineer documented that there was no indication of water ingestion through the air intake. After 1.5 months I finally insisted that Hyundai Customer Care have the vehicle moved to another dealer. After working with Hyundai USA, the 2nd dealer got authorization for a warranty repair. After 6 months, I finally got my car back on September 24, 2022. Had Colonial not stonewalled me this would probably have happened much sooner. Despite this being my 3rd Hyundai and 2nd Sonata Hybrid purchased from Colonial Hyundai, I will never do business with them again. More

Don't deal with this dealership I was approved by my bank went to the dealer with my voucher with the cars information I had an appointment when I arrived the salesperson was a total xxxxxxx and laughed at m went to the dealer with my voucher with the cars information I had an appointment when I arrived the salesperson was a total xxxxxxx and laughed at me once he seen I was a transgender women he said car has a flat tire and will call you later today to test drive the car as I walked out the door never gave me his card laughed at me as I walked out the door and said we don't deal with people like you. It's been 2 weeks and the car still on the lot for sale so if you transgender or guy don't go to this dealership the discriminate More

The $6,500 trade in value was what lured me in. ...quoted 28k for a new car, told them I didn't want all the extras, HAD a trade in and still left with a loan for almost 40k xxx ...quoted 28k for a new car, told them I didn't want all the extras, HAD a trade in and still left with a loan for almost 40k xxx More

Colonial Hyundai Oct. 24/25, 2022 Owner - John Ashdale Salesman - Jim Ballezzi Attempted to purchase a Hyundai Santa Cruz. During the process salesman Jim Balezzi was 24/25, 2022 Owner - John Ashdale Salesman - Jim Ballezzi Attempted to purchase a Hyundai Santa Cruz. During the process salesman Jim Balezzi was verbally and physically threatening and abusive. Mr. Balezzi attempted and semi-succeded in bullying/threatening us into buying a vehicle all the while the owner, John Ashdale, listened in and did nothing himself to stop Mr. Balezzi. Mr. Balezzi verbally threatened the owner of "Joey's Pizza" that he was going to have him arrested/have the cops called on him for overcharging him for a pizza delivery that he purchased for us so we would stay at the dealership and not leave. He verbally abused/threatened this owner over the phone where all employees and customers could hear. This intimidated me enough that I went outside and called my bank to cancel the loan due to his threatening/bullying behavior. When I returned back inside Mr. Ballezzi had my bank rep on speaker phone pretending to be me and verbally giving the bank rep my social security number, address, and date of birth. I never authorized the release of this information nor for Mr. Ballezzi to write it down nor say it out loud verbally. Mr. Ballezzi was pretending to be me, giving out very private/sensitive information so he could complete a sale all the while the Owner, John Ashdale, sat feet away listening and allowing for this to occur and proceed. Mr. Balezzi charged my credit card $3,000 for a down payment and an additional $75 as a processing "fee." The dealership refused to immediately refund my card. Mr. Balezzi threw my card at me and stated "you'll get a check in 2 to 3 weeks in the mail." I persisted and he refused to refund the $75 processing fee. I contacted owner John Ashdale via email and phone. During the phone conversation he admitted that everything Mr. Balezzi did was unprofessional. Now Mr. Ashdale and Mr. Balezzi are bullying me into returning the spare key, and will not come retrieve it themselves. I feel intimidated. More

BUYERS BEWARE! ! DO your research (vehicle's market value, your credit score, get loan pre-approval, etc.), physically check ALL of the numbers and READ all of the c ! DO your research (vehicle's market value, your credit score, get loan pre-approval, etc.), physically check ALL of the numbers and READ all of the contracts (BEFORE you sign) that Colonial Hyundai of Downingtown gives you or you might drive away with a new vehicle but knowing that you were overcharged for it through unscrupulous means. (I made this mistake and stepped into every used car salesman tactics even though I bought a new car.) Remember, you're free to walk away and not sign anything if you're not comfortable with the terms and conditions they give you because PA does NOT have a "cooling off period" where you can change your mind after you sign. Also, they will add extra costs (nitrogen tires, Crystal Fusion, pre-delivery inspection? all totaling close to $1,000. They discuss the nitrogen and Crystal Fusion but don't mention that they're OPTIONAL add-on warranty costs so I incorrectly assumed they were all part of the car price.) to the sale price that you originally agreed upon. Like other customers have stated, we came to see a vehicle that was advertised on their website and was told that they had it in stock only to find out when we arrive that it's not but they do have another more expensive model (with dealer upcharges near $6,000 over MSRP so that you think that you're getting a "good deal" if you're able to get down closer MSRP) . If you're well prepared, you may be able to get a good deal from them but don't assume they'll be upfront with you. I've bought cars from other dealerships before but I've never felt so cheated as I did buying from Colonial. Personally, I suggest that you STAY AWAY from doing business with Colonial Hyundai of Downingtown. More

The service I received was very unprofessional. I reached out about buying an SUV and gave the 'live chat' responder my email for someone to contact me. Gian Rodriguez emailed me, and while I let h I reached out about buying an SUV and gave the 'live chat' responder my email for someone to contact me. Gian Rodriguez emailed me, and while I let him know I was in the market to purchase today/ASAP, he only replied with mostly one word answers. Not the kind of service I would expect from someone trying to make a sale. The 3 star rating should've been the first red flag. I'm glad I didn't waste anymore of my time. More

Completely UNPROFESSIONAL I initially called to schedule Completely UNPROFESSIONAL I initially called to schedule an appointment for check engine light. The service advisor(Michelle) asked if I would be dr Completely UNPROFESSIONAL I initially called to schedule an appointment for check engine light. The service advisor(Michelle) asked if I would be dropping the car off or if I would be waiting. I asked if they had loaner cars. She rudely answered “if you aren’t aware there is a national car shortage, we haven’t had loaner cars in over a year “. I said okay I will be waiting then. Fast forward to today while dropping my car off. I told her I knew what the problem was Michelle replied with an attitude “Are you a mechanic?” Then she said we will call you when it’s done. I stated I will be waiting she said “no I have you down as a dropping off” I told her I said I’ll be waiting. She said “ feel free to sit here all day” I asked for my keys and left. I called service manager Steve to explain my experience. He was also very unprofessional his response “ I heard a different story from my advisors and have never had any problem with them before all I can do is apologize. “. He then hung up on me. Will not be returning after purchasing 3 vehicles from them More

I absolutely love our Hyundai Santa Fe Sport! My experience with Jim Ballezzi was top notch! He was organized, professional, direct, and went out his way to help my husband and I. Tammy was awesome experience with Jim Ballezzi was top notch! He was organized, professional, direct, and went out his way to help my husband and I. Tammy was awesome in getting us set up with the vehicle and Rob was great too in making sure we understood our finance documents and got the warranties and coverages we needed at an affordable payment. It was a beautiful showroom and everything was clean and everyone was super nice! Definitely recommend EVERYONE to come here! Thanks guys! More

I stopped in this dealership in September after finding out that the Santa Cruz was available. My initial interaction with the folks at the dealership was positive - especially Michael Wilkinson. He was out that the Santa Cruz was available. My initial interaction with the folks at the dealership was positive - especially Michael Wilkinson. He was friendly, knowledgeable, and not pushy at all. After the test drive, I decided that the vehicle was one that I would like to purchase (just a different color and trim). They offered to order the vehicle for me with no deposit or obligation. We went back and forth on my trade value, but ultimately decided upon a trade in amount and price for the new vehicle (or so I thought). Fast forward to a couple of weeks ago, and the vehicle arrived exactly as ordered. I go in to complete the transaction and they were prepping the vehicle for delivery. I test drove it and confirmed it was everything I wanted and was ready to finalize the deal. That's when things took a turn. We went from an agreed upon price for the trade and new vehicle to them suddenly offering LESS for my vehicle which I could have sold to Carmax for more than they were offering on trade. They wouldn't allow me to sell the car elsewhere and still buy their car at the agreed price. To make matters worse, they pulled my credit before telling me any of these details. I was very transparent throughout the entire process and feel like I was treated unfairly when I had everything documented via email and there was no mention of these sudden price changes. On top of that, to add insult to injury, I was told that they could sell the car for 10k over sticker to someone else. This obviously isn't very customer centric although I understand that dealerships need to make money. But a ridiculous markup over MSRP just takes the cake, especially when it's done at the last minute. You aren't getting anything for that money besides upside down in a loan on a vehicle that you are overpaying for. I will never shop at this dealership again and will tell anyone that will listen what happened to me as this is a disgrace. The market won't always be this way and at some point it will right itself. Problem is, places like this will remain in business as there is always someone who is willing to pay. I have since taken my business elsewhere and await delivery of my new vehicle. I most certainly will not be taking it here for service or anything. More