Colonial Ford - Service Center

Can't thank them enough great people excellent experience. I would recommend them to everyone experience. I would recommend them to everyone More

The service representative was absolutely first rate. She was very riendly and efficient. One of the very best. She was very riendly and efficient. One of the very best. More

Excellent communication, including additional optional services presented without pressure, courteously. All procedures were properly explained. services presented without pressure, courteously. All procedures were properly explained. More

I recently had occasion to have service work done at Colonial Ford. The service writer was named Brianna, and she proved to be most helpful and through. I’d go back there if I could be assured that she Colonial Ford. The service writer was named Brianna, and she proved to be most helpful and through. I’d go back there if I could be assured that she was coordinating mr service More

Taken on time. Work completed as scheduled. Friendly and helpful staff. Clean and comfortable facility to wait in. I consider Colonial Ford my service place to comp Work completed as scheduled. Friendly and helpful staff. Clean and comfortable facility to wait in. I consider Colonial Ford my service place to complete work on my car. More

I was taken right away and escorted to a beautiful sitting area with free coffee and snacks. I barely waited and my car was ready. sitting area with free coffee and snacks. I barely waited and my car was ready. More

Arrived at service, greeted by Zach who was extremely polite and friendly. He walked me in to see Anthony who took care of all my needs. polite and friendly. He walked me in to see Anthony who took care of all my needs. More

Very professional courteous and helpful service technician. Was more than willing to make sure my truck was working right. technician. Was more than willing to make sure my truck was working right. More

The service was, as always, just fine. However, I am very upset and angry that the part my 2016 Explorer needs to correct the steering issue is on "national backorder". If there are none However, I am very upset and angry that the part my 2016 Explorer needs to correct the steering issue is on "national backorder". If there are none available anywhere in the U.S. and Canada, then shouldn't the corporation be doing something about it? Should the issue be elevated to a recall notice. And $1900! Really? NOT HAPPY WITH FORD MOTOR COMPANY! Get the part and fix the xxxx thing!!! More

My Ford Fusion broke down as I left my driveway. I had it towed to Colonial. Unfortunately, it was extremely difficult to get in touch with anyone at the service department. I'm assuming they are un I had it towed to Colonial. Unfortunately, it was extremely difficult to get in touch with anyone at the service department. I'm assuming they are understaffed. I eventually left a message with Anthony. Interestingly, I received a text providing a link on how I could track my vehicles service. Anthony called shortly after I received the text and told me he could get my car in and should have it ready that day! He called back in a couple hours to tell me my car was ready to go. He also thoroughly reviewed other maintenance items my car would need. Anthony it terrific! More