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Colonial Ford - Service Center

Plymouth, MA

4.6
1,169 Reviews

1,169 Reviews of Colonial Ford - Service Center

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November 16, 2022

Shameful that you would mark up a vehicle by $5000 over sticker price. Just awful business fir the customers. I was told it was because of a lack of sales to help pay for the new building. Glad I could hel More

by duzer1320
Recommend Dealer
No
Employees Worked With
George Andruk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Russell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Colonial Ford of Plymouth responded

Colonial Ford of Plymouth responded publicly on 11/17/22 9:10 AM Good morning Mr. Duzer, We wish that things were different and that supply chains weren't affecting new vehicle production. Unfortunately, at this time because we aren't receiving enough inventory to meet the consumer demand the limited number of vehicles coming in have to be priced higher for us to cover our expenses. If you would like to discuss this further, please contact me direct at 774-733-3492. Sincerely, Dell Roderick General Sales Manager

November 13, 2022

Cordial, honest, friendly. I consider service to be the most important aspect of any dealership and your good service will insure that I think about you first when I am ready More

by BARNEYRYAN
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2022

Service department was excellent in updating me on status of vehicle & time involved for completion of work. More

by LCONDITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know name of service person I dealt with but he was professional, courteous & kept me informed of progress.
November 11, 2022

The service land attention to detail was above and beyond,couldn’t be happier with my Superduty F250 More

by seadoorx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager ,didn’t get his name , Brianna Medeiros
November 10, 2022

Great job by all…from scheduling, to follow up to call back. Always pleasant and informative! More

by MIMIWALSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jhaki Wholey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Medeiros, Fabio Marini
November 05, 2022

They have always been attentive and informative at my service appts. but it was very difficult this time to make an appointment for an oil change. I left many voicemails and even spoke to your operator t More

by BERIGOOD20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2022

Great service very knowledgeable. Also very pleasant. Will use them in future and refer friends More

by JANETRICHARDI
Recommend Dealer
Yes
Employees Worked With
Brianna Medeiros
November 02, 2022

Excellent service. clear communication and work done in a timely fashion. Very satisfied with work completed. More

by CCBCHGAL36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabio Marini
November 02, 2022

The service was Quick, dependable and friendly. The customer lounge is comfortable. I was in and out within an hour. More

by MMCMANAMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2022

Very attentive and pleasant. The tech fixed me up quickly and the problem has been solved! Very happy as this was a spur-of-the-moment emergency. More

by MLINDSTROM241
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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