Colonial Ford - Service Center

Had oil change appt. 10:30am. Promised on phone it could be done by 2pm, because I had to work at 3:30pm. Dropped off in the morning, was also promised work could be do 10:30am. Promised on phone it could be done by 2pm, because I had to work at 3:30pm. Dropped off in the morning, was also promised work could be done by 2pm. 1:45pm texted Ford asking if car done. No reply. 2:15pm texted Ford. No reply. Went down to pick up truck at 2:45pm. Oil change and tire rotation hadn’t even started. Promised 10 minutes. Work finished 30 minutes later at 3:15pm. Late for work. Great that there was no charge for the delay, but delays really inexcusable. It’s an oil change and tire rotation. More

Went for a sticker and they also did my recall which was nice as I was going to make an appointment for that 👍🏽 nice as I was going to make an appointment for that 👍🏽 More

Very responsive and helpful. Great attention to detail. Car was left as clean as was expected. Thank You All… Great attention to detail. Car was left as clean as was expected. Thank You All… More

Easy scheduling, good follow-up and friendly & knowledgeable service advisors. OK communication during the repair process. knowledgeable service advisors. OK communication during the repair process. More

Great experience, polite friendly clean waiting area. I only had to wait thirty minutes before they told me it was ready. I only had to wait thirty minutes before they told me it was ready. More

Always on Time answers any questions very pleasant staff look at what you request I like Colonial Ford look at what you request I like Colonial Ford More

Desk agent was great and made me feel comfortable. The mechanic also was very professional. The mechanic also was very professional. More

Great experience start to finish. Everything was fixed professionally and communication was great keeping me informed Everything was fixed professionally and communication was great keeping me informed More

All were cordial and professional. This made the visit a very pleasant experience. The team at Colonial exceeded my expectations. This made the visit a very pleasant experience. The team at Colonial exceeded my expectations. More

Colonial Ford of Plymouth is the service place ever! Fabio and Rick and the others have kept my car performing excellent for 12 years! They are honest, conscientious and I trust them to do what needs t Fabio and Rick and the others have kept my car performing excellent for 12 years! They are honest, conscientious and I trust them to do what needs to be done without adding any unnecessary service I do not need. More