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1,211 Reviews of Colonial Ford - Service Center
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February 01, 2023
Lack of communication. I emailed and texted to replace the state inspection sticker that did not get completed. I called the day before to make sure the car would be ready. I emailed and texted to replace the state inspection sticker that did not get completed. I called the day before to make sure the car would be ready. After waiting on hold I was told that everything was done and I could pick up the next day. When I arrived the service writer had no idea who I was, where the work order was and where the car was located. I found the windshield was replaced under warranty. That was good because it had been leaking for 2 years. Whoever replaced the windshield put the same expired inspection sticker on the glass. My problem is not just with the dealer but with Ford Motors. Soon after delivery the Sync display went out. No maps or backup camera for over a year. I damaged the rear bumper as a result. I went to Tasca Ford in Seekonk, MA. They told me the displays were on backorder. They never called me back. Good thing because their mechanics are parts changers not technicians. The display just needed a software upgrade. I was delighted to see the leaking windshield was on recall. First Ford in Fall River, MA said I must of had the windshield replaced and that was why it was leaking. They never called me back. So I reached out to Flood Ford in East Greenwich, RI. Peter Renolds the service writer told me they only work on cars they sold. At this point I came the the realization that I purchased the wrong brand and from a dealer that was an hour away. I had no choice but to go back to the purchase dealer. I did it on line and asked of the oil change and both recalls could be done in the same day. No one retuned my request. Thinking the worse I rented another car just incase. Sure enough it could not be done. Three weeks later I returned for my car ready or not. What was the worse that could happen? The windshield had been leaking for over two years. I’ve gotten use to the smell of mold and scraping frost on the inside. Good news was everything got done. I had to stay longer for the inspection sticker but it was worth it. Bad news is I’ll consider a better car manufacturer on my next car. This will do for now. More
by SAM@BAYSIDENAVIGATION.COM
Verified Customer
January 31, 2023
Danielle was great. Very friendly and helpful. Check in was easy. Work was done as promised. Very friendly and helpful. Check in was easy. Work was done as promised. More
by miketheplumber33
Employees Worked With
January 30, 2023
Great customer service. Always professional, and work to our fleet trucks are always done in a timely manner! Always professional, and work to our fleet trucks are always done in a timely manner! More
by dhodsdon
Employees Worked With
January 30, 2023
It was a very smooth and great experience buyinh my 2017 ford f150 raptor. Highly recommend ford f150 raptor. Highly recommend More
by Jhenriqs95
Employees Worked With
January 30, 2023
Joe Oliviera was great to work with. He was friendly, knowledgeable, and easy to work with. I’d be happy to send friends or family to work with him. He was friendly, knowledgeable, and easy to work with. I’d be happy to send friends or family to work with him. More
by MBFLYNN22
January 30, 2023
We Like Colonial and that is why we drive 20 miles to get there instead of 5 miles to go to Balise Ford in Hyannis there instead of 5 miles to go to Balise Ford in Hyannis More
by CHARLTONRANDY
Employees Worked With
Other Employees :
Brianna Medeiros, Fabio Marini
January 28, 2023
it was great. ANTHONY was very helpful and we got the lights fixed in no time ANTHONY was very helpful and we got the lights fixed in no time More
by pgoodridge64
Employees Worked With
January 28, 2023
Great service, great communication, and service work well done. Sat comfortably while truck was fixed. I have bought 3 trucks here and am very pleased with all aspects of the business. done. Sat comfortably while truck was fixed. I have bought 3 trucks here and am very pleased with all aspects of the business. More
by MRFISHER1960
Employees Worked With
Other Employees :
Brianna Medeiros, Fabio Marini
