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1,189 Reviews of Colonial Ford - Service Center
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February 02, 2023
Everyone is very helpful, service is great, easy to make an appointment. Thank you for your service. an appointment. Thank you for your service. More
by JMMDUX
Verified CustomerEmployees Worked With
Other Employees :
Brianna Medeiros, Fabio Marini
February 02, 2023
As usual, even through these trying times that all businesses are facing, Colonial Fords service department is performing like superstars by doing their absolute best for the people who bring their tr businesses are facing, Colonial Fords service department is performing like superstars by doing their absolute best for the people who bring their trustand business there. "A: for effort, the rest takes care of itselfb by doing so. Thank you, and keep up the good work that you do. Denny, Yarmouthport More
by Denny O
February 01, 2023
Lack of communication. I emailed and texted to replace the state inspection sticker that did not get completed. I called the day before to make sure the car would be ready. I emailed and texted to replace the state inspection sticker that did not get completed. I called the day before to make sure the car would be ready. After waiting on hold I was told that everything was done and I could pick up the next day. When I arrived the service writer had no idea who I was, where the work order was and where the car was located. I found the windshield was replaced under warranty. That was good because it had been leaking for 2 years. Whoever replaced the windshield put the same expired inspection sticker on the glass. My problem is not just with the dealer but with Ford Motors. Soon after delivery the Sync display went out. No maps or backup camera for over a year. I damaged the rear bumper as a result. I went to Tasca Ford in Seekonk, MA. They told me the displays were on backorder. They never called me back. Good thing because their mechanics are parts changers not technicians. The display just needed a software upgrade. I was delighted to see the leaking windshield was on recall. First Ford in Fall River, MA said I must of had the windshield replaced and that was why it was leaking. They never called me back. So I reached out to Flood Ford in East Greenwich, RI. Peter Renolds the service writer told me they only work on cars they sold. At this point I came the the realization that I purchased the wrong brand and from a dealer that was an hour away. I had no choice but to go back to the purchase dealer. I did it on line and asked of the oil change and both recalls could be done in the same day. No one retuned my request. Thinking the worse I rented another car just incase. Sure enough it could not be done. Three weeks later I returned for my car ready or not. What was the worse that could happen? The windshield had been leaking for over two years. I’ve gotten use to the smell of mold and scraping frost on the inside. Good news was everything got done. I had to stay longer for the inspection sticker but it was worth it. Bad news is I’ll consider a better car manufacturer on my next car. This will do for now. More
by SAM@BAYSIDENAVIGATION.COM
February 01, 2023
Service advisors and managers are very helpful. Bruce last time was amazing and this time Fabio helped me out and gave me some super helpful advice. Bruce last time was amazing and this time Fabio helped me out and gave me some super helpful advice. More
by ARC120503
Employees Worked With
Fabio Marini
February 01, 2023
The service center is fantastic. Anthony the sales person is great. You always keep you up-to-date and tell you what’s going on. Anthony the sales person is great. You always keep you up-to-date and tell you what’s going on. More
by DKUKSTIS123
February 01, 2023
Working with Jhaki and her associates make it a plesure working with colonial ford Plymouth! working with colonial ford Plymouth! More
by dhodsdon
Employees Worked With
Other Employees :
Brianna Medeiros, Fabio Marini
February 01, 2023
Nice facility, way better than the old place on route 44. easy to get in and out. Fast service easy to get in and out. Fast service More
by spzale467
Employees Worked With
February 01, 2023
Personal was Very nice very polite and professional and service was very timely and very clean service was very timely and very clean More
by MEOW2S
Employees Worked With
Other Employees :
Brianna Medeiros, Fabio Marini
