Colonial Ford - Service Center

I don’t have time to write reviews. I don’t like to be negative, but they deserve a bad review. Colonial Ford’s service department contacted us and asked us if they could do our warr I don’t like to be negative, but they deserve a bad review. Colonial Ford’s service department contacted us and asked us if they could do our warranty work. 2020 Ford Explorer St rear view camera and cat converter recalls. They said they have the parts and it’s all done in one day. Day 1 Dropped off car as requested, 830am. They said they would call us around 4. No call. Called back several times, 530 we got them on phone. Service advisor gone, tek gone, car not done, we will call in am. Day 2 No call am. After we called them several times they report to us the following; Car entered work bay at 130, not 830. The cat converter was not started, we think we have parts for it. Cat converter is a visual inspection, Ford says it’s a replacement. Blue screen part is in. Yet at 10 am on day 2 they hadn’t started the car early. Reason for that is tek is due in around 930. We went in and picked up the car. The free work they did to stop the squeaky window not done. Bottom line Colonial Ford Service Dept is 2nd rate and not worth Ford having as a dealer, imo. When they call you 6 times to bring in the car in and do them a favor to fill their service dept, it’s all about them. In this case, they got what they wanted, our car and about $2500 in billing to Ford. In this case we got the run around and witnessed a bunch of people who couldn’t find a common sentence amongst themselves to tell us what’s going on. Poor service, no communication and no respect for the customer. Goodbye Colonial, Hello Jannell Ford. More

Staff was great from start to finish. Waiting area was clean and well stocked for guests. John was especially helpful in getting my two vehicles in for service! Waiting area was clean and well stocked for guests. John was especially helpful in getting my two vehicles in for service! More

Great Service. Kyle handled my vehicle service; He was professional, friendly and courteous. He did a great job keeping me informed. Kyle handled my vehicle service; He was professional, friendly and courteous. He did a great job keeping me informed. More

The Body Shop went above and beyond on the repairs to my truck. Thankful for the great work they did. truck. Thankful for the great work they did. More

I had a great first experience with Colonial Ford. Can't recommend them enough. I will definitely be using them for all me vehicle services going forward. Can't recommend them enough. I will definitely be using them for all me vehicle services going forward. More

We were very pleased with sales and service received at Colonial Ford. They made the process very easy. Colonial Ford. They made the process very easy. More

Very helpful with telling me and giving me the best advice for my truck! Thank you advice for my truck! Thank you More

Anthony is an excellent service advisor and provides exceptional customer service. He is always well informed and provided regular updates regarding the status of my vehicle. He is an asset to Colon exceptional customer service. He is always well informed and provided regular updates regarding the status of my vehicle. He is an asset to Colonial Ford. More

Anthony was courteous, honest explained clearly what would be done and when. One opportunity for improvement was the situation where I received a text that I missed my appointment when in fact the auto would be done and when. One opportunity for improvement was the situation where I received a text that I missed my appointment when in fact the auto was delivered early for the appointment. More