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1,186 Reviews of Colonial Ford - Service Center
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September 11, 2013
Each of these employees did an excellent job servicing our Freestar last week. Fred DeFeo, always friendly and cordial, expedited our paperwork in a timely manner and made sure all our issues were addres our Freestar last week. Fred DeFeo, always friendly and cordial, expedited our paperwork in a timely manner and made sure all our issues were addressed. Mark Johnson completed the body work in a professional manner and with great expertise to fix a tricky problem. Tim Robitalle checked the brakes as we asked, and discovered a problem with the emergency brake, which had caused a warning light to go on. He fixed the problem without issue. When Fred DeFeo called to inform us that our van was ready, He explained the problem, in detail. He then explained the problem in detail again when we picked up the van. We bought our Freestar at Colonial Ford in 2008, used. We are ALWAYS pleased with the friendly service by knowledgeable employees. Joe Murphy is also an excellent service advisor whom we have worked with on numerous occasions to keep our Feestar running like new. He is always friendly, cordial, and professional. We have NEVER had a problem scheduling an appointment. Sometimes we just drop in unannounced, and our van is serviced immediately. As one can see, we are extremely pleased with the service and dedication of the employees at Colonial Ford in Plymouth and will continue to sing its praises. If you have any questions, please contact us at 508,209.0074 or by e-mail. Sandy and Bill Young More
by weyoung1
Employees Worked With
Sandra Young, Joe Murphy, Mark Johnston
August 20, 2013
What a difference from another Ford dealership! The Ford dealership in Hyannis wanted to charge me nearly $400 just for diagnostic services. Colonial did the diagnostics and repair (ABS sensor ring) f Ford dealership in Hyannis wanted to charge me nearly $400 just for diagnostic services. Colonial did the diagnostics and repair (ABS sensor ring) for $250. The Hyannis dealership estimated more than six hours for the job. They did the job so fast I also had them to other routine service work and I was out of there in three hours. After going to the Hyannis Ford dealership three times -- and never getting service due to time delays -- it was a pleasure to deal with people who respected my time... and didn't try to treat me as a open checkbook. More
by garypete
August 15, 2013
Mark Johnston at Colonial's collision center was awesome to deal with. Not only was he friendly and patient with us after my son's accident but his quality of work was unbelievable making the car lo awesome to deal with. Not only was he friendly and patient with us after my son's accident but his quality of work was unbelievable making the car look better than what it looked like before the accident. He worked with my son with his deductible as my son is in college and had him back on the road in just a few days. I would recommend this body shop over any shop I've ever dealt with. Definitely the place to go to even if you don't have a Ford! More
by 031589554sm
Employees Worked With
Mark Johnston
November 01, 2012
I have been bringing my car to have it worked on at colonial ford for service and bodywork before. My most recent visit I needed the expertise of Joe and Clem in service and they had Mark from the body colonial ford for service and bodywork before. My most recent visit I needed the expertise of Joe and Clem in service and they had Mark from the body shop get involved in one of my issues. They are such a great bunch of guys who always treat me with courtesy and respect! More
by skotd37
Employees Worked With
Joseph Murphy Clem Fillion Mark Johnston
October 13, 2012
Everything about the service Dept. Is A#1. The personnel cannot be beat!!!!!! They are the greatest guys. Thank you for everything you do!!!! Joe Rick and Dave Way to GO.. personnel cannot be beat!!!!!! They are the greatest guys. Thank you for everything you do!!!! Joe Rick and Dave Way to GO.. More
by cwalters77
Employees Worked With
Joseph Murphy, Rick Jameison, Dave
September 19, 2012
Stopped by to schedule an oil change, and was directed straight into the service bay. Dave noticed I needed a state inspection and was able to perform the inspection and the oil change right away. Certa straight into the service bay. Dave noticed I needed a state inspection and was able to perform the inspection and the oil change right away. Certainly, that can't always happen, but what I believe will consistently happen is their friendly and thorough service. The folks at Colonial seem happy to work there! More
by manometmode
Employees Worked With
Dave in Service
