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1,210 Reviews of Colonial Ford - Service Center
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May 21, 2020
The worst service experience of my life. Check your The worst service experience of my life. Check your cameras outside between 12:30 PM and 12:45 PM on 5/19/20. Ian from service literally approach The worst service experience of my life. Check your cameras outside between 12:30 PM and 12:45 PM on 5/19/20. Ian from service literally approached me within a few feet with a physical threat. Yes this really happened with Rick, the service manager right there. Now the back story. I brought my truck in last week for a simple recall service. This recall service involved door latches. After leaving it there over night, I drive home, back up into my garage and the backup camera located on the tailgate is not working. Never had this problem. Never, not once. I then call service and speak to Ian. I asked Ian of the recall involved work in the tailgate. He emphatically said no. I bring truck in, Kevin, who I originally spoke to with the recall said indeed yes they did work in the tailgate, there is a latch there as well. Why is this important, well if you worked in the area where the camera is, just maybe you messed up the camera. Seeing that this has never malfunctioned ever before. But nope, not what I was being told. The camera malfunction has nothing to do with what they did. In fact, Ian compared it to feeling great one day and getting sick the next day. After calls of confusion, lies and incompetence, they finally fixed it and emphatically said it still wasn’t their fault. I go to pick the truck up, go check out the work and there is a dent on my tailgate. There was never a dent there before. 100% fact. I detailed the truck after I got the recall. I call them with nobody answering. I walked in while the phone was ringing and Ian picked up phone as I was walking in. I almost laughed out loud. Didn’t answer when nobody was in there but when someone walks in , he answers. Rick, their service manager was also there. I told him about the dent and said bring it in. I said no chance I’m moving it. Come out and see yourself. He took a picture of the dent and said he will check the cameras to see if it was there prior. I asked him again if work was done to the tailgate and he said no. I said wait, how was the tailgate not worked on when the camera is attached to it and also Kevin said it was worked on with the recall. What’s the correct answer. I then pointed to Ian who was also out there and said this guy told me that the tailgate was never worked on from the beginning. And that is where all xxxx broke lose. He then came after me ( on video between 12:30 and 12:45PM). Rick the service manager said I was ignorant from the start. More
by Aucoincalendar
February 01, 2020
I bought a car there in 2016. 3 days after I picked it up, the check engine light came on. When I brought it back I was told they couldn't even look at it for 2 weeks! Even after threatening to contact th up, the check engine light came on. When I brought it back I was told they couldn't even look at it for 2 weeks! Even after threatening to contact the Attorney General's office, it took a couple of months before the issue was resolved. More
by Gmuss427
Employees Worked With
March 20, 2019
Mike and the collision team went above and beyond I had a single car accident in the winter of 2019. Not only did Mike and his team fix my car in a timely manner, but he took care of handling my renta I had a single car accident in the winter of 2019. Not only did Mike and his team fix my car in a timely manner, but he took care of handling my rental return and even waived my deductible. The extra mile he went to make me feel like I was important to them meant everything. Nothing is easy when you ding your vehicle and Mike’s customer service and attention to how you feel is refreshing. More
by yuvalbar77@gmail.com
Employees Worked With
Mike Meideros
January 08, 2019
Long time customer for a reason I’ve been a customer of Colonial Ford for over 8 years. I’ve purchased 1 used 2008 F30, and brand new 2011 F350, and 2 Brand new 2015 Explorer’s over I’ve been a customer of Colonial Ford for over 8 years. I’ve purchased 1 used 2008 F30, and brand new 2011 F350, and 2 Brand new 2015 Explorer’s over that time. I continue to go back for service. I always feel like the service writer listens closely to my concerns, the techs are proficient at making repairs correctly the first time, and I trust them. It’s important as a customer to feel as though I’m being treated fairly, which is another important reason I continue to go back to Colonial. My most recent trip into the service department involved a number of issues. Tires, Brakes, Altenator, A/C Compressor, Wheel Hub/Bearing, and a door panel recall. The work was all done quickly considering it was New Years weekend, and I was only without my car for a couple days. Firm believer that the dealer is the best place to bring my vehicle. The mechanics are factory trained/certified, and they only use OEM parts to get the job done. Thank you Kevin Gill and Colonial Ford for continuing to make my service experience top notch. Oh and the new facility they built is state of the art, very comfortable waiting area, with coffee and refreshments. Felt like a nice hotel lobby. More
by Chris in Plymouth
Employees Worked With
Kevin Gill
January 02, 2019
Nothing but absolute professionalism, expertise, and ease! Rick Jamieson, Joe Murphy and their team of service members gave me complete ease of mind when it came to fixing my car. They explained the entire pro Rick Jamieson, Joe Murphy and their team of service members gave me complete ease of mind when it came to fixing my car. They explained the entire process to me and gave me confidence they could get the job done. I also got my car back in a VERY timely/quick manner while they kept me up to date on everything they were doing to my car and clueing me into what was going on. I am astounded by this customer service and WILL be going again along with recommending them to everyone I know. Both Ford & non-Ford owners, Thank you! More
by CMeservey
March 27, 2018
Excellent Service Every Time Always great service every time I go in. Bought my car new from them, and all my service was done with friendly, quick service!! Not one complaint fro Always great service every time I go in. Bought my car new from them, and all my service was done with friendly, quick service!! Not one complaint from me. I would recommend these guys to anyone who need any kind of service done. More
by Dan G
Employees Worked With
Mike Carzel, Joe Murphy
September 25, 2017
Best Professional Service Around! Treats us like Family Life is filled with stress, but it is a wonderful thing to bring your car in for service at Colonial Ford. Thank you! Anthony makes you feel like you Life is filled with stress, but it is a wonderful thing to bring your car in for service at Colonial Ford. Thank you! Anthony makes you feel like you are part of the family. He takes care of you and takes the time to explain what is going on with your vehicle. Plus, he went above and beyond to save me several hundred dollars! Now that's what I call "Top Notch Service". I will not go anywhere else. I will continue to be a customer for life... 20 years and counting... More
by Sarah K.
Employees Worked With
Bob Durgin, Anthony Cristiani
September 08, 2017
Great customer service The other day my 2015 ford explorer was making a funny sound. So I took it to colonial ford where Anthony Cristiani told me not to worry and they wil The other day my 2015 ford explorer was making a funny sound. So I took it to colonial ford where Anthony Cristiani told me not to worry and they will take a look at it. Being a worry wart like I usually am, I told him I was worried that I was gonna go over my miles for my warranty. He told me not to worry and to leave my car and we will take a look at it the next day. I then asked how am I gonna get to work ? He said no worries and got me a rental at no expense. He then told me to take a quick ride with Russ the mechanic , as soon as we drove a half a mile Russ right away knew what it was, it was a problem with the right wheel barring. Next day I received a call from Anthony telling me it was all set and it was all covered under my warranty. I was in and out and my truck was as good as knew thanks to the people at colonial ford. More
by erictrem1
Employees Worked With
Russ Duchaney, Anthony Cristiani
July 10, 2017
Joe Murphy is @#%$ing AWESOME! Does DealerRater let me say that?! Anyways it's true. Bought my new Ford elsewhere only because they had exactly what I was looking for but when it ca Does DealerRater let me say that?! Anyways it's true. Bought my new Ford elsewhere only because they had exactly what I was looking for but when it came to service it was like pulling teeth to get an appointment. I came to Joe with hat in hand, he got me right in and out in no time and was even less than I expected. Joe has serviced my vehicles in the past and I'm glad he's good with servicing this one too. Thanks man! More
by Rob528
Employees Worked With
Joe Murphy
July 10, 2017
Awesome people I recently got a certificate for a detail on my truck. The young man Kevin took all of my phone calls very professionally. I'm still sorry I bugged hi I recently got a certificate for a detail on my truck. The young man Kevin took all of my phone calls very professionally. I'm still sorry I bugged him so much. They we're longer than expected on my mess of a vehicle and Kevin stayed after they closed to make sure I was happy. The truck looks amazing!!!! I'm still not ready to get rid of it but when I am Colonial Ford will be my first stop! More
by T.Woods
Employees Worked With
Kevin Gill
