Colonial Ford - Service Center

Pleasant staff and incredible service. Personnel always on point with any questions or concerns. The staff is so easy to talk to, and always say"Have a nice day!" Personnel always on point with any questions or concerns. The staff is so easy to talk to, and always say"Have a nice day!" More

they went over and above to repair our Lincoln in a timely matter. We much appreciate their work ethics... timely matter. We much appreciate their work ethics... More

Very helpful, accepted my rv for service without hesitation and wad able to fix issue hesitation and wad able to fix issue More

Great staff as always, that has proven itself over time that they have integrity. Knowledgeable fair and courteous. End of story that they have integrity. Knowledgeable fair and courteous. End of story More

Danielle was our Service Advisor The Asked Questions She Asked Help Us Describe Our Issue, She Conducted Herslef Always In Professional Manor. She Spoke Clearly, In Person and Over The Phone. Very Knowabl Asked Help Us Describe Our Issue, She Conducted Herslef Always In Professional Manor. She Spoke Clearly, In Person and Over The Phone. Very Knowable And Kept Us Informed Throughout the Diagnosis and Repair. There Are Two Established Ford Dealerships On Cape Both Equally Close. Yet, Neither One Showed Us The Commitment That Your Sales Department "Shout Out to Frank Freeney" or Your Service Team Has Shown and Continues to. Danielle is A Credit to Your Staff At Colonial Ford of Plymouth Thank You The Meyer Family More

I was having an overheat issue with my '13 Ford Escape. Brought for service and ended up changing a few hoses. A few hours after it left the shop I went into limp mode because the car started to overhea Brought for service and ended up changing a few hoses. A few hours after it left the shop I went into limp mode because the car started to overheat. Take it back in and was informed that the other hoses where the culprit. Traveled across the state and on the way home the car started to overheat and car went into limp mode. Of course I called Rick and to be fair to Rick he offered to reimburse for towing. Once again it ended back in the shop, they found the cooling fan to be bad which they ended up picking up the cost, which I appreciated, but that's Troubleshooting 101. In the end I ended up paying for new hoses and labor to change them. After receiving the vehicle back again and was parked in my driveway. I notice the engine cover was hanging down. I called Rick and informed him that the techs forgot to secure engine cover. He stated his tech wouldn't have never down this and that attaching hardware is "cheap" and falls out all the time. I agree with that, but falling out from the service center to my driveway, that's because they weren't secured or they were left out. Come to find out that my Car had an ESP warranty that expired last year. Unfortunately for me I didn't realize this as the warranty carried over from the previous owner and only found out about it when I added the car to my Ford App a few weeks back. I would of thought that they would of have this information and the hoses would have been covered. I was always told to stay away from Colonial Ford when I moved into the area. After living in the area for 10 years. I did end up purchasing a '15 Fusion from them and having that car serviced here everything was smooth, but it all fell apart when I took the '13 Escape. I have purchased 3 other Fords elsewhere because of this last incident. I will use the service center again for warranty and take it from there . More

EXCELLENT sales and customer service great place to do. Business I highly recommend Colonlal Ford ! Business I highly recommend Colonlal Ford ! More

I went in for an oil change and walked out with a brand new vehicle thanks to my salesperson Vito Umbro and Greg in the Finance Dept. A year and a half ago we purchased a Ford Ranger from another dealer i new vehicle thanks to my salesperson Vito Umbro and Greg in the Finance Dept. A year and a half ago we purchased a Ford Ranger from another dealer in Quincy MA. We were not happy with that dealer and didn't want to go back so we decided to go to Colonial Ford for service. The Ford Ranger we received had off and on issues since the beginning and we felt like we were paying a lot more than what we were getting. Loved the truck, after getting the issued resolved thanks to Colonial Service Dept, but the interior was VERY basic. My husband suggested that I talk to the sales dept on my next oil change visit. I honestly didn't think they would be able to help me but figured why not I was sitting there waiting for my oil change anyway. Vito was great from the beginning! He listened to all my concerns and didn't play the back and forth game. He told me what they could do for me and that was that! I drove out of there in a new 2021 Ford Lariat with zero down and a little higher monthly payment. I feel like we got a LOT more of a truck for very little more! From their Service Dept to their Sales Dept to their financing Dept everyone is great and extremely easy to deal with! Go see Veto!! More