Colonial Ford - Service Center

Great staff and Dealership Anthony was extremely helpful and understanding of my situation. I brought my F-150 in after experiencing starting issues I went from no start to t Anthony was extremely helpful and understanding of my situation. I brought my F-150 in after experiencing starting issues I went from no start to totally fixed within hrs. Everytime I find myself in a jam , I know where I'm going!! Call Anthony at Colonial ford. So easy to work with. THANK YOU! More

Great service I recently had to go and get some work done on my explorer and worked with Anthony in the service dept he was good listened to my issue I was having g I recently had to go and get some work done on my explorer and worked with Anthony in the service dept he was good listened to my issue I was having gave me some options on fixing it walked me through what was going to be done and how much it would cost and it ended up being less than he quoted me surprise for me I have no problem recommending this dealership More

Colonial ford is great! I went to colonial ford today for my inspection sticker, and to fix my wiper line. Everyone here is so nice, the service is very quick. I've been to t I went to colonial ford today for my inspection sticker, and to fix my wiper line. Everyone here is so nice, the service is very quick. I've been to this buisness for several services this month including new tires and alignment, tune up, ect.. Anthony Cristiani was my service advisor for all of my service issues, I must say he goes above and beyond to insure his customers leave happy. I will absolutely recommend this dealership for future repairs. More

Poor follow up I went to them to get my door fixed because it wouldn't open from the inside. I called them Monday and told then exactly what was wrong. They set up a I went to them to get my door fixed because it wouldn't open from the inside. I called them Monday and told then exactly what was wrong. They set up an appointment for Thursday at 8:30 which was fine. When I got there everything seemed fine, they got me set up took my phone number and drove me to work. They told me they would call. Never did. I called around 3:30 and was put on hold for ages and then finally someone told me they would call back in 15 minutes. They didn't. I called and finally was told they didn't have the part but they would have it tomorrow but oh sorry your door is taken apart and you can't drive it home did I have a ride? Thank god my boss said she would and then come get me in the morning. i was shocked at the lack of communication. They knew why I was bringing my car in and had it all day and never called with updates. It wasn't until I hunted them down that they told me what was wrong. Then when it was finally ready the guy greeted me by being on the phone and handing me off to someone else and when I voice my concerns he didn't seem to care. Oh and driving home I noticed they didn't fully put the door back together. You could totally see where they opened it up to fix More

Warranty Just purchased a new 2016 Ford and had a problem from day one and service will not repair it. Last Ford I will be puchasing. Just purchased a new 2016 Ford and had a problem from day one and service will not repair it. Last Ford I will be puchasing. More

Same Day Service! Anthony was extremely helpful and understanding of my situation. I brought my car in after experiencing transmission issues tied to my clutch. I was l Anthony was extremely helpful and understanding of my situation. I brought my car in after experiencing transmission issues tied to my clutch. I was literally stuck in the middle of the expressway during rush hour! I went from catastrophe to totally fixed within 8hrs. If I ever find myself in a jam again, I know where I'm going!! THANK YOU! More

Great Service always We bought a Ford Focus Hatchback two years ago (our 4th car at Colonial Ford), while I walked out of there very happy then, unfortunately four months We bought a Ford Focus Hatchback two years ago (our 4th car at Colonial Ford), while I walked out of there very happy then, unfortunately four months after my experienced with the car was not a pleasant one.... We just traded the car yesterday. If it wasn't for the all the guys at the Service Department, we would probably not buy a Ford again (we bought a Fusion again at Colonial Ford, #5). We probably dealt with everyone at the Service Department after 8 or 9 times going back, so thank you to all of you John, Joe, Mike, Jason, etc. The customer service is excellent and we are just grateful for your patience, empathy and willingness to find a solution for us. I wish I could say the same about Ford Corporate... More

Great Service! I have dealt with many dealerships before for service, and by far, Colonial Ford is the best! They are truthful and helpful and it is very appreciate I have dealt with many dealerships before for service, and by far, Colonial Ford is the best! They are truthful and helpful and it is very appreciated! I would recommend them to anyone! I really appreciated the customer service from Anthony as well! More

From zero to hero My Ford Mustang had a gas tank fill problem. After picking it up following a call that it was ready, I found the problem still occurring. Anthony Cri My Ford Mustang had a gas tank fill problem. After picking it up following a call that it was ready, I found the problem still occurring. Anthony Cristiani, my service manager, promised it would be fixed. Mike Recupero fixed it and it was perfect. It took awhile to solve the problem, but it was AOK when I picked it up. Problem solved and a big thank you to the team. More

great customer service Service is excellent. Service was up front with me and made sure everything was perfect before having me pickup my vehivle. Road tests were done befor Service is excellent. Service was up front with me and made sure everything was perfect before having me pickup my vehivle. Road tests were done before handing my car back to me which shows me that they are professionals making sure the vehicle is working as it should. Also shows how important they feel about customer safety. More