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This rating includes all service center reviews, with more weight given to recent reviews.
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1,205 Reviews of Colonial Ford - Service Center
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August 29, 2022
Very informative and great customer service as always. Anthony gets back right away and is straight forward Anthony gets back right away and is straight forward More
by CHRISMBELLABONA1
Verified CustomerEmployees Worked With
August 28, 2022
The representative I dealt with was knowledgeable and courteous. The drivers that you have to bring you home and bring you back when your vehicle is finished are also extremely courteous and friendly. courteous. The drivers that you have to bring you home and bring you back when your vehicle is finished are also extremely courteous and friendly. More
by DRUMMER9500
August 26, 2022
Great customer service and the service advisor who assisted me was very pleasant throughout my visit assisted me was very pleasant throughout my visit More
by MORRISCOACH1
August 26, 2022
Anthony has always been extremely friendly and very helpful when I come in for service. helpful when I come in for service. More
by PFIOCCHI
Employees Worked With
August 26, 2022
Good service but they need to communicate with the customer a little better! Finish the work in front of them customer a little better! Finish the work in front of them More
by JMOWOOD
Employees Worked With
August 24, 2022
I was extremely disappointed with the experience. What should have been a good an hour ended up being a two hour wait. On a Saturday when I had many things to do it ruined my morning. What should have been a good an hour ended up being a two hour wait. On a Saturday when I had many things to do it ruined my morning. More
by john.magee
Employees Worked With
Not certain
August 22, 2022
I arrived ten minutes early for my appointment for the works package on my F150. Two hours later I ended up going to the service desk. I could see my truck was appeared to have been ready for quite some t works package on my F150. Two hours later I ended up going to the service desk. I could see my truck was appeared to have been ready for quite some time. The person who should have been communicating with me was no where to be found. A second service representative helped me check out. I didn’t appreciate having to wait two hours and probably would have waited even longer if I hadn’t acted on my own. More
by livelyjc
August 22, 2022
Staff was pleasant and knowledgeable (didn’t have ALL of the ans. Regarding recall from Ford but it was tricky…service was much quicker than anticipated both times I’ve brought the truck in. I come from the the ans. Regarding recall from Ford but it was tricky…service was much quicker than anticipated both times I’ve brought the truck in. I come from the Cape and it’s worth the trip! Thank you More
by yellobird
Employees Worked With
The gal in the service department…I have her card at home but have forgotten her name.
