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1,166 Reviews of Colonial Ford - Service Center
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November 16, 2021
Danielle was our Service Advisor The Asked Questions She Asked Help Us Describe Our Issue, She Conducted Herslef Always In Professional Manor. She Spoke Clearly, In Person and Over The Phone. Very Knowabl Asked Help Us Describe Our Issue, She Conducted Herslef Always In Professional Manor. She Spoke Clearly, In Person and Over The Phone. Very Knowable And Kept Us Informed Throughout the Diagnosis and Repair. There Are Two Established Ford Dealerships On Cape Both Equally Close. Yet, Neither One Showed Us The Commitment That Your Sales Department "Shout Out to Frank Freeney" or Your Service Team Has Shown and Continues to. Danielle is A Credit to Your Staff At Colonial Ford of Plymouth Thank You The Meyer Family More
by fltbmeyer
Employees Worked With
Danielle, Service Advisor
October 21, 2021
I was having an overheat issue with my '13 Ford Escape. Brought for service and ended up changing a few hoses. A few hours after it left the shop I went into limp mode because the car started to overhea Brought for service and ended up changing a few hoses. A few hours after it left the shop I went into limp mode because the car started to overheat. Take it back in and was informed that the other hoses where the culprit. Traveled across the state and on the way home the car started to overheat and car went into limp mode. Of course I called Rick and to be fair to Rick he offered to reimburse for towing. Once again it ended back in the shop, they found the cooling fan to be bad which they ended up picking up the cost, which I appreciated, but that's Troubleshooting 101. In the end I ended up paying for new hoses and labor to change them. After receiving the vehicle back again and was parked in my driveway. I notice the engine cover was hanging down. I called Rick and informed him that the techs forgot to secure engine cover. He stated his tech wouldn't have never down this and that attaching hardware is "cheap" and falls out all the time. I agree with that, but falling out from the service center to my driveway, that's because they weren't secured or they were left out. Come to find out that my Car had an ESP warranty that expired last year. Unfortunately for me I didn't realize this as the warranty carried over from the previous owner and only found out about it when I added the car to my Ford App a few weeks back. I would of thought that they would of have this information and the hoses would have been covered. I was always told to stay away from Colonial Ford when I moved into the area. After living in the area for 10 years. I did end up purchasing a '15 Fusion from them and having that car serviced here everything was smooth, but it all fell apart when I took the '13 Escape. I have purchased 3 other Fords elsewhere because of this last incident. I will use the service center again for warranty and take it from there . More
by JetFixxxer
April 20, 2021
I went in for an oil change and walked out with a brand new vehicle thanks to my salesperson Vito Umbro and Greg in the Finance Dept. A year and a half ago we purchased a Ford Ranger from another dealer i new vehicle thanks to my salesperson Vito Umbro and Greg in the Finance Dept. A year and a half ago we purchased a Ford Ranger from another dealer in Quincy MA. We were not happy with that dealer and didn't want to go back so we decided to go to Colonial Ford for service. The Ford Ranger we received had off and on issues since the beginning and we felt like we were paying a lot more than what we were getting. Loved the truck, after getting the issued resolved thanks to Colonial Service Dept, but the interior was VERY basic. My husband suggested that I talk to the sales dept on my next oil change visit. I honestly didn't think they would be able to help me but figured why not I was sitting there waiting for my oil change anyway. Vito was great from the beginning! He listened to all my concerns and didn't play the back and forth game. He told me what they could do for me and that was that! I drove out of there in a new 2021 Ford Lariat with zero down and a little higher monthly payment. I feel like we got a LOT more of a truck for very little more! From their Service Dept to their Sales Dept to their financing Dept everyone is great and extremely easy to deal with! Go see Veto!! More
by af6733
December 01, 2020
Went in for a simply service.While on the lift punched a hole in my roof.3 weeks later and no outreach or effort to repair something that was totally their fault.When I call the assistant service manag a hole in my roof.3 weeks later and no outreach or effort to repair something that was totally their fault.When I call the assistant service manager I get his voice mail but guess what his voice mail is full.No doubt the worst experience I have had with any dealership. Still waiting for a response. More
by myself
Employees Worked With
September 11, 2020
After buying 3 $80,000 trucks from this company I have had multiple bad experiences involving their service department. 1.went in for an inspection sticker they tried telling me I needed all new brake r had multiple bad experiences involving their service department. 1.went in for an inspection sticker they tried telling me I needed all new brake rotors and brake pads just to find out all my brake rotors were in almost new condition. 2.went in for an illusive vibration. After fixing the wrong part they left me with an astronomical bill of $1200 for a bearing and 8 hours labor when they only worked on the truck for 2 hours. 3.went in for an alignment and was verbally attacked by an employee over something that he misunderstood 4.went back in for an alignment and they tried selling me front end work my truck didn't need. This is verified by my own knowledge,a vehicle inspector, and a 3rd party mechanic that i immediately took the truck to after. They tried to pass this off on the employee and lied right to my face regarding what it really needed. This company does what you see on those Inside Edition stories you see on TV. They ripp off unsuspecting customers More
by rick sullivan
Employees Worked With
May 21, 2020
The worst service experience of my life. Check your The worst service experience of my life. Check your cameras outside between 12:30 PM and 12:45 PM on 5/19/20. Ian from service literally approach The worst service experience of my life. Check your cameras outside between 12:30 PM and 12:45 PM on 5/19/20. Ian from service literally approached me within a few feet with a physical threat. Yes this really happened with Rick, the service manager right there. Now the back story. I brought my truck in last week for a simple recall service. This recall service involved door latches. After leaving it there over night, I drive home, back up into my garage and the backup camera located on the tailgate is not working. Never had this problem. Never, not once. I then call service and speak to Ian. I asked Ian of the recall involved work in the tailgate. He emphatically said no. I bring truck in, Kevin, who I originally spoke to with the recall said indeed yes they did work in the tailgate, there is a latch there as well. Why is this important, well if you worked in the area where the camera is, just maybe you messed up the camera. Seeing that this has never malfunctioned ever before. But nope, not what I was being told. The camera malfunction has nothing to do with what they did. In fact, Ian compared it to feeling great one day and getting sick the next day. After calls of confusion, lies and incompetence, they finally fixed it and emphatically said it still wasn’t their fault. I go to pick the truck up, go check out the work and there is a dent on my tailgate. There was never a dent there before. 100% fact. I detailed the truck after I got the recall. I call them with nobody answering. I walked in while the phone was ringing and Ian picked up phone as I was walking in. I almost laughed out loud. Didn’t answer when nobody was in there but when someone walks in , he answers. Rick, their service manager was also there. I told him about the dent and said bring it in. I said no chance I’m moving it. Come out and see yourself. He took a picture of the dent and said he will check the cameras to see if it was there prior. I asked him again if work was done to the tailgate and he said no. I said wait, how was the tailgate not worked on when the camera is attached to it and also Kevin said it was worked on with the recall. What’s the correct answer. I then pointed to Ian who was also out there and said this guy told me that the tailgate was never worked on from the beginning. And that is where all xxxx broke lose. He then came after me ( on video between 12:30 and 12:45PM). Rick the service manager said I was ignorant from the start. More
by Aucoincalendar
February 01, 2020
I bought a car there in 2016. 3 days after I picked it up, the check engine light came on. When I brought it back I was told they couldn't even look at it for 2 weeks! Even after threatening to contact th up, the check engine light came on. When I brought it back I was told they couldn't even look at it for 2 weeks! Even after threatening to contact the Attorney General's office, it took a couple of months before the issue was resolved. More
by Gmuss427
Employees Worked With
March 20, 2019
Mike and the collision team went above and beyond I had a single car accident in the winter of 2019. Not only did Mike and his team fix my car in a timely manner, but he took care of handling my renta I had a single car accident in the winter of 2019. Not only did Mike and his team fix my car in a timely manner, but he took care of handling my rental return and even waived my deductible. The extra mile he went to make me feel like I was important to them meant everything. Nothing is easy when you ding your vehicle and Mike’s customer service and attention to how you feel is refreshing. More
by yuvalbar77@gmail.com
Employees Worked With
Mike Meideros
January 08, 2019
Long time customer for a reason I’ve been a customer of Colonial Ford for over 8 years. I’ve purchased 1 used 2008 F30, and brand new 2011 F350, and 2 Brand new 2015 Explorer’s over I’ve been a customer of Colonial Ford for over 8 years. I’ve purchased 1 used 2008 F30, and brand new 2011 F350, and 2 Brand new 2015 Explorer’s over that time. I continue to go back for service. I always feel like the service writer listens closely to my concerns, the techs are proficient at making repairs correctly the first time, and I trust them. It’s important as a customer to feel as though I’m being treated fairly, which is another important reason I continue to go back to Colonial. My most recent trip into the service department involved a number of issues. Tires, Brakes, Altenator, A/C Compressor, Wheel Hub/Bearing, and a door panel recall. The work was all done quickly considering it was New Years weekend, and I was only without my car for a couple days. Firm believer that the dealer is the best place to bring my vehicle. The mechanics are factory trained/certified, and they only use OEM parts to get the job done. Thank you Kevin Gill and Colonial Ford for continuing to make my service experience top notch. Oh and the new facility they built is state of the art, very comfortable waiting area, with coffee and refreshments. Felt like a nice hotel lobby. More
by Chris in Plymouth
Employees Worked With
Kevin Gill
