Back

Colonial Ford - Service Center

Plymouth, MA

4.6
1,166 Reviews

1,166 Reviews of Colonial Ford - Service Center

Sort by
August 05, 2022

As always excellent service, courteous and professional staff. But a question, why don’t you provide a complimentary wash after the car is serviced. Most other dealers do. It would be a nice gesture of cus More

by lcabana99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

Colonial Ford of Plymouth responded

We would be happy to provide a wash and vac at your convenience. Please stop in to see me or call me direct to set up a time. Sincerely, Bruce Kelly Service Manager 774-773-3520

August 05, 2022

The absolute finest body repair. Have used them for over 25 years and have been entirely satisfied More

by YOTO84
Recommend Dealer
Yes
Employees Worked With
Mike and Doug are fantastic
August 05, 2022

Noone answers the phone at service deot. Always has been impossible to get ahold of anyone. I called for 3 days straight at misc times with no answer. No response to emails or text either More

by ENVYREMODEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unlnown
Aug 11, 2022 -

Colonial Ford of Plymouth responded

I'm sorry I'm unable to find record of your visit. We at Colonial always try to provide the best service to our valued customers. Please call me directly to discuss your issue at 774-773-3520. Sincerely, Bruce Kelly Service Manager

August 05, 2022

Thewre was a blip with my service but Anthony from the4 service desk took point on rectifying the situation and did a great job More

by COADYG01
Customer Service
Recommend Dealer
Yes
Employees Worked With
Anthony
August 05, 2022

Great service, quality work. Thank you for keeping my truck going. I would certainly come back. More

by t-patrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle
August 05, 2022

Service department is great, they took me in and serviced my truck while I waited. The service manager was in communication giving me updates as they preformed the service and recall items. The staff is gre More

by CHET6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Dziedzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean McCarthy, Bob Petta, Joe Murphy
August 05, 2022

Paid to have an alarm system solved, they did an adjustment on the hood 1st time, it went off again, they fixed the hood area again and charged me again. More

by JLAMB1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of her name.
Aug 09, 2022 -

Colonial Ford of Plymouth responded

I'd be happy to look into this for you to determine why it is you were charged. Please contact me directly at 774-773-3520. Thank you, Bruce Kelly Service Manager

Aug 09, 2022 -

JLAMB1234 responded

I just feel that the cost from the first issue with the hood should have been deducted. All that was one the first time was to grease it and charge me over $70.

August 05, 2022

Pleasant staff and incredible service. Personnel always on point with any questions or concerns. The staff is so easy to talk to, and always say"Have a nice day!" More

by ACOP40NO6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Petta, Joe Murphy
August 05, 2022

they went over and above to repair our Lincoln in a timely matter. We much appreciate their work ethics... More

by blbws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jhaki Wholly, Bob Petta, Joe Murphy
August 05, 2022

Very helpful, accepted my rv for service without hesitation and wad able to fix issue More

by JANKELLY08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabio
...
103
...