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Colonial Ford - Service Center

Plymouth, MA

4.6
1,166 Reviews

1,166 Reviews of Colonial Ford - Service Center

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August 15, 2022

Anthony was very helpful and kept me informed. Fast service. I appreciate the customer service. Thank you! More

by PETER.WACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
August 15, 2022

Brianna and Fabio were wonderful communicators about the repairs needed, schedule for the work and the cost. Car runs great and I will continue to use your outstanding service department. Many thanks More

by MIKEARYAN33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2022

Had to have major service to my Grand Marquis done. I am pleased with the job that was done. So far I have only put ten miles on the car but will be adding more and I hope it is all good. More

by godshallrockwell
Customer Service
Recommend Dealer
Yes
Employees Worked With
Anthony
August 12, 2022

Initially we had confusion during delivery of when and what accessories and inspections would be done. Over time communication cleared up and we were able o get everything take care of and I walked away w More

by gseylerschmidt
Recommend Dealer
Yes
Employees Worked With
Brenden Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not calling individuals out
August 10, 2022

The dealership did an exceptional job. A+ service (Brianna). I would recommend service Department to anyone. More

by SPGOLDML
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Medeiros
August 09, 2022

All services explained so no surprises and you understand why it is needed for better driving More

by RECPHARMGOLF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed
August 06, 2022

My visit couldn't have been better, The facility is immaculate and the service was excellent! All of the staff were very helpful, courteous and extremely professional. They diagnosed and promptly repai More

by capejacks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know their names, but they don't seem to be listed. They were great.
August 05, 2022

I had a 730 appointment and they did not look at it till 130ish after I called looking for info. By then they could not fix it that day and get it back . What good is an appointment ??? More

by plmayberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Jamieson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Petta, Joe Murphy
Aug 11, 2022 -

Colonial Ford of Plymouth responded

Good afternoon, I'm sorry I'm unable to find record of your visit. We at Colonial always try to provide the best service to our valued customers. Please call me directly to discuss your issue at 774-773-3520. Sincerely, Bruce Kelly Service Manager

August 05, 2022

Great staff as always, that has proven itself over time that they have integrity. Knowledgeable fair and courteous. End of story More

by Denny O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dell Roderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Healey
August 05, 2022

Great job as usual, staff treated me great and kept me informed of the progress More

by INJUNJOE911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Petta, Joe Murphy
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