Colonial Ford - Service Center

Taken on time. Work completed as scheduled. Friendly and helpful staff. Clean and comfortable facility to wait in. I consider Colonial Ford my service place to comp Work completed as scheduled. Friendly and helpful staff. Clean and comfortable facility to wait in. I consider Colonial Ford my service place to complete work on my car. More

I was taken right away and escorted to a beautiful sitting area with free coffee and snacks. I barely waited and my car was ready. sitting area with free coffee and snacks. I barely waited and my car was ready. More

Arrived at service, greeted by Zach who was extremely polite and friendly. He walked me in to see Anthony who took care of all my needs. polite and friendly. He walked me in to see Anthony who took care of all my needs. More

Very professional courteous and helpful service technician. Was more than willing to make sure my truck was working right. technician. Was more than willing to make sure my truck was working right. More

The service was, as always, just fine. However, I am very upset and angry that the part my 2016 Explorer needs to correct the steering issue is on "national backorder". If there are none However, I am very upset and angry that the part my 2016 Explorer needs to correct the steering issue is on "national backorder". If there are none available anywhere in the U.S. and Canada, then shouldn't the corporation be doing something about it? Should the issue be elevated to a recall notice. And $1900! Really? NOT HAPPY WITH FORD MOTOR COMPANY! Get the part and fix the xxxx thing!!! More

My Ford Fusion broke down as I left my driveway. I had it towed to Colonial. Unfortunately, it was extremely difficult to get in touch with anyone at the service department. I'm assuming they are un I had it towed to Colonial. Unfortunately, it was extremely difficult to get in touch with anyone at the service department. I'm assuming they are understaffed. I eventually left a message with Anthony. Interestingly, I received a text providing a link on how I could track my vehicles service. Anthony called shortly after I received the text and told me he could get my car in and should have it ready that day! He called back in a couple hours to tell me my car was ready to go. He also thoroughly reviewed other maintenance items my car would need. Anthony it terrific! More

The visit was seamless and communication from the advisor was very good. This is my go to service center. was very good. This is my go to service center. More

The most recent service, and all other previous services, at Colonial Ford, have been excellent. Brianna is so reliable and an incredible asset to your service staff. Thank you...! at Colonial Ford, have been excellent. Brianna is so reliable and an incredible asset to your service staff. Thank you...! More

I have always enjoyed using this dealership. I trust my service advisor but suspect something went wrong this time. I spent 7 hours for 2 new calipers and 2 collapsed brake lines. It is my un I trust my service advisor but suspect something went wrong this time. I spent 7 hours for 2 new calipers and 2 collapsed brake lines. It is my understanding that the parts were not available at the dealership. My other belief is that possibly, when the parts came in, my place in line was thrown off and I became part of a backlog following the customers who showed up behind my appointment. More