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Colonial Ford - Service Center

Plymouth, MA

4.6
1,166 Reviews

1,166 Reviews of Colonial Ford - Service Center

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August 31, 2022

Anthony was extremely helpful keeping me informed on the scope of work, cost and timeline for my F350. The work was well done with great follow up. More

by MJKILEY10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2022

Very informative and great customer service as always. Anthony gets back right away and is straight forward More

by CHRISMBELLABONA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2022

The representative I dealt with was knowledgeable and courteous. The drivers that you have to bring you home and bring you back when your vehicle is finished are also extremely courteous and friendly. More

by DRUMMER9500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fabio Marini
August 26, 2022

Great customer service and the service advisor who assisted me was very pleasant throughout my visit More

by MORRISCOACH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhaki Wholey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Medeiros
August 26, 2022

Anthony has always been extremely friendly and very helpful when I come in for service. More

by PFIOCCHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2022

Good service but they need to communicate with the customer a little better! Finish the work in front of them More

by JMOWOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2022

I was extremely disappointed with the experience. What should have been a good an hour ended up being a two hour wait. On a Saturday when I had many things to do it ruined my morning. More

by john.magee
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not certain
Aug 30, 2022 -

Colonial Ford of Plymouth responded

Good morning John, I do see where you had been in for service and that it did take 2 hours. I'm in agreement, that is much too long to have you tied up when you have a busy Saturday schedule. Please, next time you plan to come in reach out to me directly at 774-773-3520. I would like the opportunity to personally see your visit is seamless without any delays. Sincerely, Bruce Kelly service Manager

August 22, 2022

Staff was pleasant and knowledgeable (didn’t have ALL of the ans. Regarding recall from Ford but it was tricky…service was much quicker than anticipated both times I’ve brought the truck in. I come from the More

by yellobird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The gal in the service department…I have her card at home but have forgotten her name.
August 22, 2022

Great service team. Vehicle ready when promised. Will continue having my vehicle serviced at Colonial Ford. More

by WHITECLIFF43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember name.
August 22, 2022

It’s always a pleasure when we bring our personal vehicles as well as our company vehicles there for service! More

by KATIEDEMORANVILLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony 5 Stars!
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