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Colonial Ford - Service Center

Plymouth, MA

4.6
1,162 Reviews

1,162 Reviews of Colonial Ford - Service Center

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January 21, 2025

Very pissed off to find 3 chips on my drivers door. Careless hack opened my door against something. Other than that, a great bunch of guys at Colonial Ford. More

by tsttruck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dell Roderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Dziedzic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

Very pissed off to find 3 chips on my drivers side door. Careless hack opened my door against something. More

by tsttruck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dell Roderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

Want to express our sincere thanks for the exceptional service provided by your team in the recent repairs. Your attention to detail and timely completion of the task were truly commendable.Your expertise More

by GONZY006
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhaki Wholey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bowens
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

I was sent 4 reminders of appointment to replace recalled door latches Not sure how many were replaced , no information on customer copy of receipt. Was told mechanic did not have enough to finish the repla More

by Patrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Bowens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Colonial Ford of Plymouth responded

Patrice - If you recall the Service Advisor Explained FORD MOTOR COMPANIES RECALL POLICY where the vehicle must be inspected and logged into the recall system for parts to be shipped to the dealership and recall to be verified by FORD RECALL DIVISION . That is what your visit entailed with your 2014 Ford Model Year - and the parts ship from Ford to complete the recall to the Dealership -requiring the second visit to which the parts and repair will be on the customer copy of the repair order . Please call Ford Recall Division at 1-866-436-7332 and kindly let them know you are unhappy with the Ford Recall Process and provide them with alternative solutions . For any Service or Sales Related Questions please feel free to call me directly as we strive for excellence at every opportunity and welcome feedback . Ron Almeida General Manager 774-773-3536

January 15, 2025

Anthony is great to deal with. Everyone should be this good. He keeps you informed and cares about getting things done right More

by JOHN@BOUTINSCORNER.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2025

Just bought a pre-owned vehicle at Colonial Ford. Tom is a fabulous salesman. I had a concern about a vibration I was feeling while driving. I brought it in for evaluation. Tom assured me car was saf More

by CPUGS1313
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bowens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom in sales. I can not recall who helped me with financing but he was top notch!
January 12, 2025

My last visit was a very enjoyable experience, Danielle was a pleasure to deal with. She was aware that I was from the Cape and that I was going to wait for my vehicle. I was complete and out of there in t More

by GOASKKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2025

Great dealership, excellent service. I always get the best possible service and my car always come back in great condition. More

by Camjam1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Danielle in service is amazing! I never have to worry when I drop my car off for service. She always keeps me posted with what’s going on and if something needs to be addressed! More

by RYLEEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

I’ve found the service dept people very respectful, honest & friendly every time I go there..including the shuttle drivers & valet. Repairs are always done right & if there’s a delay, I’m notified imme More

by skyeems4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jhaki Wholey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle!!! :-)
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