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Colonial Chevrolet - Service Center

Acton, MA

4.7
518 Reviews

518 Reviews of Colonial Chevrolet - Service Center

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February 08, 2024

Trevor and Monica were awesome to deal with, with replacement of hubcaps on my VW EOS. More

by karen.curtin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor and Monica
Feb 08, 2024 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, Karen, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

February 08, 2024

Wonderfully, caring efficient service I wouldn't bring my car anywhere else. Thank you, Thomas. More

by devorajordan524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Colonial Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments Thomas and the rest of our team, and don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com

February 07, 2024

Great dealership. Easy, fast, honest. Won't go anywhere else when it's time to upgrade. More

by mike@troiano.me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Colonial Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

February 02, 2024

I trust that the service center did all the service as needed but the fact that they forgot to reset the car service warnings seems as if they rushed the job. Also, I did not get the call with the status. More

by gkmekala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Crawford
Feb 07, 2024 -

Colonial Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. John Woodland General Manager jwoodland@colonialchevrolet.com

January 30, 2024

Took my 2021 chevy silverado in for some work Trevor was great i was treated good service was good and fast will always use this dealership More

by marcmcvicker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Colonial Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Trevor and our team, and we look forward to working with you again. John Woodland General Manager jwoodland@colonialchevrolet.com

January 27, 2024

Not sure who the service rep was who checked me in (he did not provide his name), but he was miserable. Didn't look at me, grunted through the process, and made it feel like I was a big inconvenience to b More

by WALDOPAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Fahey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crawford
Jan 29, 2024 -

Colonial Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Robert Fahey Service Director Rfahey@colonialchevrolet.com

January 22, 2024

I came in for a vehicle inspection and found my registration had lapsed. By a lot due to moving and things getting lost in the mail. I managed to get that fixed and went back the next day. Kyle was More

by robertgeccles
Recommend Dealer
Yes
Employees Worked With
Kyle Crawford
Jan 22, 2024 -

Colonial Chevrolet responded

Robert, It's great to hear that Kyle was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

January 16, 2024

Service was good and quick. I wish the wipers were tested, after putting fluid during oil change so I didn’t have to come back and spend additional money. They were spraying fin More

by Roach465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crawford
Jan 17, 2024 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

January 11, 2024

I recently brought my Suburban in for service at Colonial, I have been a long term customer. I had not been in for service for a bit and the service team was completely different - everything was ok More

by CAROLNEVILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Colonial Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. John Woodland General Manager jwoodland@colonialchevrolet.com

January 11, 2024

Tom O'Toole was super helpful and communicated clearly and effectively. I appreciate his efforts and professionalism. More

by Phillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Colonial Chevrolet responded

Thanks for sharing your thoughts about your experience with Rom here at Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

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