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Colonial Chevrolet - Service Center

Acton, MA

4.6
607 Reviews

607 Reviews of Colonial Chevrolet - Service Center

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September 10, 2020

John was a pleasure to interact with for the duration of this service. He made everything go smoothly and easy. Customer service is why I go back to this place. More

by CPERITORE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John ( I don't know his last name)
Sep 10, 2020 -

Colonial Chevrolet responded

Thank you so much for your excellent review! We are so glad that John had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Chevrolet. Please don't hesitate to reach out if you need anything else. John Woodland General Manager jwoodland@colonialchevrolet.com

September 10, 2020

Service department took care of my oil change and also a recall part — polite, and they even stuck on a coupon that I didn’t know about. More

by 2500 owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Sep 10, 2020 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Chevrolet, we look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

September 10, 2020

The staff is very friendly and recognize me by name which I appreciate. The service I receive is reliable, consistently excellent, and a great value. More

by JOEL.K.COHEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Carlson, Robert Reizner
Sep 10, 2020 -

Colonial Chevrolet responded

We are very happy, Joel, to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

September 10, 2020

The Service Team, Technicians, Steve, Dan, Bobby are always on top of things. Rob, not so much... It would be nice if he would pay a little more attention. More

by TR33FROGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Reizner
Sep 10, 2020 -

Colonial Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

September 05, 2020

Excellent service, everyone very helpful .I got taken 10 Excellent service, everyone very helpful . I got taken 10 minutes early, service was completed in a timely manor and the truck was clean and sanitize More

by DENNISSMITH2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Carlson, Robert Reizner
Sep 08, 2020 -

Colonial Chevrolet responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com

August 24, 2020

As a customer for over 40 years individual service As a customer for over 40 years individual service continues to be excellent as i wait . As a senior i receive a bit of caring and.added attention More

by DONEIL16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Aug 25, 2020 -

Colonial Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Woodland General Manager jwoodland@colonialchevrolet.com

August 21, 2020

The service department was great. Appreciate the timely service and friendly staff. Thank you Gary Ball Will recommend you to everyone I know. Appreciate it. More

by FAITHGARY1950
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Sanborn, Adam Sheldon
Aug 23, 2020 -

Colonial Chevrolet responded

Thank you for choosing Colonial Chevrolet, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! John Woodland General Manager jwoodland@colonialchevrolet.com

August 21, 2020

We are very pleased with the working the truck is running very well. However, the ending amount on the body work was almost double the estimate. More concerning was the state of the interior of the truck w More

by DARREN_JAROCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Woodland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2020 -

Colonial Chevrolet responded

Hello Darren, Thank you for taking the time to submit a review. We are so glad we could assist you with your auto repair. We truly appreciate your business. We apologize, however, for the miscommunication regarding the estimate on the body work and the state of the truck's interior. If you would like to further discuss your concerns, feel free to contact me at your convenience. John Woodland General Manager jwoodland@colonialchevrolet.com

June 28, 2020

Last minute need The team was responsive, thorough and accommodating. I would not feel comfortable going anywhere other than Colonia Chevrolet. They always pay attenti More

by m_bogan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Woodland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan, Stephen Carlson
Jun 29, 2020 -

Colonial Chevrolet responded

Thanks for sharing your thoughts about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

June 26, 2020

The service department was great as always. The service department is always hospitable and they are always informing the customer about the progress of the work taken place on the vehicle. More

by truckguy mrk92
Recommend Dealer
Yes
Employees Worked With
Dan,Dinsmore, Stephen Carlson
Jun 26, 2020 -

Colonial Chevrolet responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

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