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Colonial Chevrolet - Service Center

Acton, MA

4.6
607 Reviews
Call Service Center (978) 631-1211

607 Reviews of Colonial Chevrolet - Service Center

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January 04, 2022

Not happy with what they did to my truck. Charge me money for something they didn’t do. More

by SSSJONESY102602
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Jan 19, 2022 -

Colonial Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact me directly. John Woodland General Manager jwoodland@colonialchevrolet.com 978-263-1000

January 04, 2022

The service department made it easy to make an appointment and when I brought my vehicle in for service it was done quickly and efficiently More

by DENNISSMITH2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brendan Davis
Report | Print
Jan 04, 2022 -

Colonial Chevrolet responded

Dennis, Thank you for your very kind review. Brendan and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

January 04, 2022

Great Service and good people. I need to type a few more words to get the web site to accept this. More

by JOHNRUGGIERO
Recommend Dealer
Yes
Employees Worked With
Stephen Carlson
Report | Print
Jan 04, 2022 -

Colonial Chevrolet responded

John, It's great to hear that Stephen was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

December 23, 2021

Great communication and true to their word, appreciated their help and quick service, thank you. More

by TED.DOUCETTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Report | Print
Dec 27, 2021 -

Colonial Chevrolet responded

We appreciate your business and our team looks forward to serving you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

December 17, 2021

They were so nice and helpful with fixing my heater. I have brought my car in multiple multiple times. More

by STACEYG1318
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Carlson
Report | Print
Dec 17, 2021 -

Colonial Chevrolet responded

Thank you for choosing Colonial Chevrolet, Stacey, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! John Woodland General Manager jwoodland@colonialchevrolet.com

December 15, 2021

Everything well at Colonial. Car was waiting for me out front. Quick in to pay and right out. Thanks More

by DAN.TONELLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brendan Davis
Report | Print
Dec 15, 2021 -

Colonial Chevrolet responded

Thanks, Dan, for sharing your thoughts about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

December 07, 2021

Thanks so much to the Colonial Chevrolet Service Department. Once again, they provided fast, friendly, and fair service. They have taken such great care of us through the years and we will continue More

by MELISSAMARTIN08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Carlson, Robert Reizner, Brendan Davis
Report | Print
Dec 08, 2021 -

Colonial Chevrolet responded

Melissa, Thank you for your very kind review. Allen, Stephen and Monica and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

December 02, 2021

Service was performed in a timely manor and done well. It's always a pleasure to work with Rob. More

by DENNIS.MCNURLAND
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Report | Print
Dec 02, 2021 -

Colonial Chevrolet responded

Thank you for the kind words for Rob and our service department! We look forward to sharing your compliments with them, Dennis, and don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com

December 02, 2021

I went for a warranty issue on both the transmission and the rear end. They did the tsp transmission flush. I am not satisfied they adequately addressed the issue with the excessive ring and pinion wear, th More

by DavidE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Report | Print
Dec 02, 2021 -

Colonial Chevrolet responded

We thank you for bringing this to our attention, David, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. John Woodland General Manager jwoodland@colonialchevrolet.com

Jan 01, 2022 -

DavidE responded

Hi John, I was hoping the service writer would actually put on the RO the exact issue I was suspecting: excess ring and pinion wear. There is just a generic "makes a clunk when changing from forward to reverse:. The service tech says its "normal". I know it's not normal. I even asked for the rear end fluid to be changes the the service writer said: "it's not due until 100k miles" I wanted it done so the tech could check the condition of the fluid and get an idea of the wear. Now what happens when the ring and pinion fail? Chevy will look at the RO and say "it checked out normal at 49,000 miles, you're on your own". And why wouldn't they. I would if the RO was written that way too. I'm pretty worried the rear end should be changed out, the amount of wear undoubtedly loaded up the rear end with shavings, etc, wearing everything else(bearings, etc) out prematurely. I need an oil change and will schedule for that, and for the rear end fluid to be changed, It would be great if you could see that the RO be updated to reflect my concerns when I was there on 12/2/21. Thanks John, I appreciate you responding to me. P.S., Tell Larry Dave Elden says hello.

November 22, 2021

Hey just a quick note of excellent service from the pros at Colonial Chevrolet in Acton MA. A piece of iron fell off the side of my house and hit my new truck so I went to Colonial Chevrolet body shop. Tre More

by SidbreDeRuhles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Davis, Stephen Carlson, Robert Reizner, Brendan Davis
Report | Print
Nov 22, 2021 -

Colonial Chevrolet responded

Sid, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Chevrolet. Please don't hesitate to reach out if you need anything else. John Woodland General Manager jwoodland@colonialchevrolet.com

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