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Colonial Chevrolet - Service Center

Acton, MA

4.6
611 Reviews

611 Reviews of Colonial Chevrolet - Service Center

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December 01, 2024

Service knowledge and preventative support are outstanding! The amenities of customer waiting areas can use upgrades. More

by Ag2sw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Burst
Dec 02, 2024 -

Colonial Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Woodland General Manager jwoodland@colonialchevrolet.com

November 25, 2024

Clearly a very good service department. I brought my truck in for something easy and something hard. Was cheerfully told that my truck was "all set" and my wife picked it up. I called he More

by HAROLD.ENGSTROM
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robyn Burst
November 25, 2024

I always experience great service for both of my cars and the staff is always friendly and helpful. More

by richfahey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Colonial Chevrolet responded

Thank you for your very kind review, Rich. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

November 21, 2024

Just had a regular oil change, tire rotation, overall check on my Silverado. Great service as always and many thanks to the service team. More

by ROSSIJR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Woodland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robyn Burst
Nov 21, 2024 -

Colonial Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Chevrolet. We look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

November 18, 2024

The service was prompt, professional and courteous. The shuttle service to and from the dealership was very convenient. More

by bradley.goodfriend
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Colonial Chevrolet responded

Bradley, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

November 14, 2024

The price I paid (over $130. 00) to replace a headlamp was outrageous. $94.00 in labor is over the top. I could have had a regular full oil change and multi-point check & tire rot More

by ROSSIJR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robyn Burst
Nov 14, 2024 -

Colonial Chevrolet responded

Sorry you were disappointed with your service experience this time. We appreciate your continued business and we will be happy to comp your oil change on Nov 18th for you. Thank you again for the business.

Nov 14, 2024 -

ROSSIJR1 responded

Thank you Colonial Chevrolet for your fast response and for your offer to comp my upcoming oil change. This is the Colonial I am used to dealing with and I am very appreciative that you would do this for me. It says a lot about your dealership and how you value your customers.

November 12, 2024

Process of dropping truck off for repair was fast . Everyone is polite and accommodating . Pick up was easy. More

by gallen2568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robyn Burst
Nov 13, 2024 -

Colonial Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Chevrolet. We look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

November 08, 2024

They did a great job and took care of extra Corrective measures On additional maintenance needs, i.e. change remote batteries etc. Very proactive and Thorough. More

by DZECCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Colonial Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

November 07, 2024

Colonial Chevrolet always does a beautiful job on my car services. They always explain the bill and if anything is extra, they will call me. More

by MDAY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robyn Burst
Nov 10, 2024 -

Colonial Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

November 05, 2024

l have been a customer of, now Colonial Chevrolet, since 1983 when it was Acton Chevrolet. Mostly the same staff, always the same great service. I would not change dealerships for any reason. More

by bill72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Pellegrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robyn Burst
Nov 06, 2024 -

Colonial Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com

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