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Colonial Chevrolet - Service Center

Acton, MA

4.6
611 Reviews

611 Reviews of Colonial Chevrolet - Service Center

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December 16, 2024

Had some minor repair work done which was completed as good as new. Subsequently had an AC problem that Subaru analyzed and said I needed a bunch of parts. They investigated and concluded that the only More

by tryjan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor
Dec 16, 2024 -

Colonial Chevrolet responded

Thank you for choosing Colonial Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! John Woodland General Manager jwoodland@colonialchevrolet.com

December 13, 2024

The comfort and trust is the feeling I get when I walk in to Colonial Chevrolet in Acton. I trust them with all of my services and will only purchase my cars with Colonial Chevy. Great people. They treat yo More

by SCARLS250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robyn Burst
Dec 14, 2024 -

Colonial Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! John Woodland General Manager jwoodland@colonialchevrolet.com

December 12, 2024

I was extremely pleased with the entire process. From setting the appointment through the Chevy app, to the human communication prior to and during my appointment to the timeliness of the work done More

by MTorrielli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robyn Burst
Dec 13, 2024 -

Colonial Chevrolet responded

Thanks for sharing about your experience with Colonial Chevrolet. Bob, Robyn, and our team appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

December 12, 2024

Fast efficient service. Easy online service schedule. Love their shuttle service to your home in or job. Great communication about vehicle status More

by mtw3867
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Maxner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

December 11, 2024

Terrible and very expensive over 350. 00 to change 1 spark plug. I am not going back More

by JDSEAWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Webb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Colonial Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Robert Fahey Service Director rfahey@colonialchevrolet.com

December 11, 2024

Always a great courteous experience. They offer rides and communicate vehicle status during the appointment. More

by WILLIAM.CRONIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Colonial Chevrolet responded

It's great to hear that we were able to help you out, William. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

December 10, 2024

Robyn in service was great to work with and my vehicle was fixed and ready for pickup on time. More

by Me Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Burst
Dec 10, 2024 -

Colonial Chevrolet responded

Thanks for sharing your thoughts about your experience with Colonial Chevrolet. Robyn and our team appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

December 09, 2024

In for Preventative maintenance appointment. As always service was fast and friendly. Even took care of an inspection sticker for my wife's car on the spot. Thank you! More

by drappoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Colonial Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. John Woodland General Manager jwoodland@colonialchevrolet.com

December 03, 2024

They have amazing customer service. They worked quickly and efficiently . Very easy communication. Very grateful More

by peharr10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Colonial Chevrolet responded

Thanks for sharing your thoughts about your experience with Colonial Chevrolet. Tom and our team appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

December 01, 2024

Came in with sudden issue with loud banging noise as auto went along. Greeted warmly, polite collection of facts, and arrangement to have issue investigated. Ms. Burst very professional at sorting things out More

by mhzeldin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Burst
Dec 01, 2024 -

Colonial Chevrolet responded

Thank you for the kind words for Robyn and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com