Colonial Chevrolet - Service Center

Prompt, professional and knowledgeable customer service experience. Salesperson Jacob was flexible in scheduling test drive of a new 2023 Chevy Tahoe. Went well, however our ideal goal was to purchase experience. Salesperson Jacob was flexible in scheduling test drive of a new 2023 Chevy Tahoe. Went well, however our ideal goal was to purchase similar used low mileage vehicle preferably not driven a lot in northeastern winters. Jacob informed us of recent GMC Denali trade-in where previous owner spent time in Virginia during winters. Went to Colonial to checkout and schedule test drive after dealer prep. Noticed shaking at higher speed, which Colonial promptly resolved. Test drove again & then Jacob, Michael G. and Colonial team did final preparations in closing Denali deal within few days. Totally impressed! More

I just went for an MA inspection sticker but the service was efficient and friendly. was efficient and friendly. More

I don’t know what to say other than what I already said in previous requests to rate Colonial. They are great! in previous requests to rate Colonial. They are great! More

I'm not happy and I took down the old review because I felt it served its purpose. Still doesn't change my opinion. I was truthful with everything that happened. I don't wish to have that the review conti felt it served its purpose. Still doesn't change my opinion. I was truthful with everything that happened. I don't wish to have that the review continue to hurt business that being said you need to fix whatever the cause was that made me have to deal with and pay for what I did. More

Colonial Chevrolet has always been the best ! The are fast, friendly and provide excellent service !! Great staff and a really great dealership !! The are fast, friendly and provide excellent service !! Great staff and a really great dealership !! More

Had an oil change and tire rotation. Was told I need new rear brakes. Since I bought the car less than a year ago AND asked that the brakes be checked at the time of purchase (before sig Was told I need new rear brakes. Since I bought the car less than a year ago AND asked that the brakes be checked at the time of purchase (before signing) and right after as they did not and have not sounded or felt right since I bought the car (I have records of brake checks)...was told they were ok...I have not put that many miles on it to warrant brake replacement especially after I knew that they weren't right from the beginning. Not covered under the warranty I paid for and the svc. man could have cared less...truly didn't want to hear it..last car I'll buy there More

Joe was great to deal with. Very knowledgeable. Easiest deal I've ever done at a dealership Very knowledgeable. Easiest deal I've ever done at a dealership More

Truck went in for a recall repair. It was easy to schedule and fast service on the day of the appointment, was in and out within 30 minutes. It was easy to schedule and fast service on the day of the appointment, was in and out within 30 minutes. More

Transparency was not great. I initially came for tire rotation and safety inspection. I was asked by the dealership if I wanted to do the oil change and I said yes until later I I initially came for tire rotation and safety inspection. I was asked by the dealership if I wanted to do the oil change and I said yes until later I realized that I already did oil change earlier in 2023 and that the % in my dashboard showed 71%. I was in no need of doing oil change so the dealership should have told me it was not necessary. In addition, I was told that my air filters had to be changed and was showed from afar that total cost for the day would be $199: I was surprised when I had to pay $330 for everything, because the first figures that were presented to me didn’t include labor work. It’s the first time that I am so disappointed by Colonial Chevrolet, transparency and communication were very amazing until now. More

Great staff from sales to service, they go above and beyond everytime im there. Love this place beyond everytime im there. Love this place More