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Colonial Chevrolet - Service Center

Acton, MA

4.6
606 Reviews

606 Reviews of Colonial Chevrolet - Service Center

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August 08, 2023

The wheel alignment was not done correctly and this caused a safety issue and the vehicle had be returned the next day. More

by GPHEALEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
Aug 10, 2023 -

Colonial Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. John Woodland General Manager jwoodland@colonialchevrolet.com

August 06, 2023

Excellent service and friendly. Provided transportation to my home. Told me that there was an additional free service for my corvette. Excellent communication. More

by VZE24V5S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Carlson, Robert Reizner
Aug 10, 2023 -

Colonial Chevrolet responded

Thanks for sharing about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

August 04, 2023

This dealership has been ok wish there was a little more communication on what’s actually going on and how long it will take. More

by WATERS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Aug 05, 2023 -

Colonial Chevrolet responded

Thank you for choosing Colonial Chevrolet. Your feedback and rating mean a lot to us. We hope to see you again! John Woodland General Manager jwoodland@colonialchevrolet.com

August 01, 2023

Fast and reliable service. Easy to setup appointment. Would recommend to anyone. Friendly service writers. More

by STEVE.Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Colonial Chevrolet responded

Thank you so much for your kind words, Steve, and for taking the time to leave us this wonderful feedback! John Woodland General Manager jwoodland@colonialchevrolet.com

July 29, 2023

Fast, excellent service. Kept me informed . Recall by Chevrolet. Would definitely recommend colonial Chevy! Good coffee More

by wjtmats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Carlson, Robert Reizner
Jul 31, 2023 -

Colonial Chevrolet responded

Thank you for choosing Colonial Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! John Woodland General Manager jwoodland@colonialchevrolet.com

July 29, 2023

The service department was very helpful and efficient thy got the recall done within in a few hours. More

by coachdoug57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Reizner
Jul 31, 2023 -

Colonial Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Woodland General Manager jwoodland@colonialchevrolet.com

July 29, 2023

A portion of the splash shield broke off and the rest of the sheild was dragging on my 2017 Volt. They had me bring the car in in order to determine the part number(s) that were needed for replacement and More

by astrolou777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Maxner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Reizner
Jul 31, 2023 -

Colonial Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

July 21, 2023

I bought my Colorado last year and will be coming back when we need a new car. Easy to deal with and great service. More

by JOHNRUGGIERO
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jim McLoughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Colonial Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, John, and it's great to hear about your excellent experience here at Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

July 18, 2023

Great service, as always. Was done in the time promised, was kept in the loop throughout. More

by revsboston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

June 30, 2023

The service was good and only an hour and half. But I had to ask if it was ready about an half hour after they pulled it up to the service area. I should have been told it was ready when it was f More

by david_fijalkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Carlson, Robert Reizner
Jul 03, 2023 -

Colonial Chevrolet responded

Thanks for sharing your thoughts about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

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