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Colonial Chevrolet - Service Center

Acton, MA

4.6
606 Reviews

606 Reviews of Colonial Chevrolet - Service Center

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January 05, 2024

Everything was done well and promptly. People in service were friendly, the facility was nice and clean. More

by DMALTSEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Colonial Chevrolet responded

Thanks for sharing about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

December 31, 2023

They broke my hood hinge, didn’t tell me and it almost fell on me while I was trying to fix it. Also tried to sell me an engine air filter for $100+ installed. Went next door and bought one for $19. Chang More

by STEVEONABIKE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Crawford
December 30, 2023

Easy to make the appointment and the staff was friendly and courteous. Used points to pay for my device do it was great More

by CYDRAGO1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Crawford
Dec 31, 2023 -

Colonial Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

December 29, 2023

The best service ever. Would never go anywhere else. Bob is top notch ! Very knowledgeable and gets the job done More

by SCARLS250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crawford, Bob Lyra
Dec 31, 2023 -

Colonial Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

December 23, 2023

Mr Webb, Bobby, is super efficient, personable and easy to deal with ( just like Dan Dinsmore taught him to be ). He deserves a raise . More

by TR33FROGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Pellegrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Ealey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2023 -

Colonial Chevrolet responded

Thank you! Robert and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

December 23, 2023

They said they would order my heated steering wheel and they didn’t . I had an appointment to do my oil change and the steering wheel at the same time. Now I need to make another appointment when the steer More

by VKGILBERT219
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom O'Toole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2023 -

Colonial Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. John Woodland General Manager jwoodland@colonialchevrolet.com

December 10, 2023

Overall the dealership was great. The issue was waiting for parts, which is not the dealership's fault due to the strike. Vehicle was dropped off on 10/26/23 and was not completed unt More

by DBETTENCOURT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Crawford
Dec 10, 2023 -

Colonial Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com

December 09, 2023

Everyone was very professional and friendly. I waited for my car to be serviced and there was plenty of space to work remotely while I waited. It was a great experience. More

by JULIESUMMERS79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crawford
Dec 10, 2023 -

Colonial Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

December 08, 2023

Kyle was very helpful with resolving my tire issue. He reassured me that all four tires was in good condition, especially for the winter season. Thank you for his excellent service. The mechanic was tr More

by Anne-Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Crawford
Dec 10, 2023 -

Colonial Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Anne-Marie, and we are thrilled that you found your experience with Kyle here at Colonial Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. John Woodland General Manager jwoodland@colonialchevrolet.com

December 06, 2023

They were great to communicate with, and resolved my problem quickly. I would definitely go back for service again More

by danbilek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crawford
Dec 06, 2023 -

Colonial Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Dan, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

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