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Colonial Chevrolet - Service Center

Acton, MA

4.7
520 Reviews

520 Reviews of Colonial Chevrolet - Service Center

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November 13, 2023

unfriendly and overbearing attitude, no eye contact during conversation, and did not listen to me until I showed the technical service bulletin. More

by TF4
Service Communication
Recommend Dealer
No
Employees Worked With
Tom O'Toole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Colonial Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. John Woodland General Manager jwoodland@colonialchevrolet.com

November 09, 2023

Excellent service! Professional personal attention and information. Colonial Chevrolet of Acton - absolutely recommended. It's our favorite family cars (track & SUV) se More

by Ruslan Gavrilov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Lyra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crawford
Nov 09, 2023 -

Colonial Chevrolet responded

Ruslan, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! John Woodland General Manager jwoodland@colonialchevrolet.com

November 04, 2023

Dropped the car off and it was logged in quickly. four hours later, I received a phone call with the problem identified. two hours later the car was ready to be picked up. Excellent work by everyone More

by DHEWSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Colonial Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! John Woodland General Manager jwoodland@colonialchevrolet.com

November 02, 2023

Got the car on and out q iui quickly, on schedule for tire rotation and multipoint inspectoon. More

by WARDEBEINMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Crawford
Nov 03, 2023 -

Colonial Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. John Woodland General Manager jwoodland@colonialchevrolet.com

October 30, 2023

Very nice and pleasant ,I have my car service less than one hours Thank you all for a good service More

by ELIANETAPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Crawford
Oct 30, 2023 -

Colonial Chevrolet responded

Eliane, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

October 30, 2023

Kyle is an excellent service writer. Efficient, polite, and attentive. Did a great job. Like having my Silverado serviced at Colonial Cheverolet More

by ROGERHLARSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Crawford
Oct 30, 2023 -

Colonial Chevrolet responded

Thank you for the kind words for Kyle and our service department! We look forward to sharing your compliments with them, Roger, and don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com

October 29, 2023

The dealership was great to deal with. I would recommend this dealership to work with. More

by secrawford929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crawford
Oct 30, 2023 -

Colonial Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

October 26, 2023

I can’t say enough good things the service team was excellent! Work was completed earlier than expected. More

by sgtjmwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Lyra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Crawford
Oct 27, 2023 -

Colonial Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com

October 26, 2023

As I mentioned in the previous feedback I tried to leave, while I appreciate that they could fit me in for a ridiculously overpriced thermostat change, they did no courtesy inspección and I found our while t More

by thepastelfix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know the name of the gentleman who helped me
Oct 26, 2023 -

Colonial Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. John Woodland General Manager 978-263-1000

October 25, 2023

I have a very good experience the team it’s very polite and the service It was very quick I’m high recommended. More

by Adson Costa ( Innovative Landscape Solutions)
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Colonial Chevrolet responded

Adson, Thanks for sharing about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

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