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Colonial Chevrolet

Acton, MA

4.7
1,529 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves. We would like to thank you for visiting our website and considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience. Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for. We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you.
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171 Great Road

Acton, MA

01720

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Showing 1,529 reviews

November 01, 2024

Bobby and his team are fantastic ! From the appointment process, reception and follow up. I was kept up to date on the progress of my car. More

by SERVICE79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robyn Burst
Nov 01, 2024 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bobby met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

November 01, 2024

They could not accommodate my request even though I had called in advance and was directed not make an appt and just show up. More

by rripley
Recommend Dealer
No
Employees Worked With
Monica Carpenter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Colonial Chevrolet responded

Good morning. I apologize that you did not have a 5 star visit to our dealership. I would love a chance to try and make this right please contact me directly. Robert Fahey Service Director 978-263-1000 rfahey@colonialchevrolet.com

October 31, 2024

I called to have two check engine codes and the lower valve body diagnosed. The next morning I received a text saying I needed a new transmission and it would cost 7500. When I called to discuss it with More

by scottyc77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom O'Toole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Colonial Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Robert Fahey Service Director 978-263-1000 rfahey@colonialchevrolet.com

October 30, 2024

We had a great experience buying a used vehicle at Colonial. Our salesperson, Jim was very pleasant and easy-going and made the whole process a breeze! I'd highly recommend them! More

by SKDRAX
Recommend Dealer
Yes
Employees Worked With
Jim McLoughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Colonial Chevrolet responded

Thank you for your business and this review. We're happy to hear Jim and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

October 28, 2024

So far so good. I am pleased with the service that I have received. I hope it continues. More

by kpervier470
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parrish Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailey George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Colonial Chevrolet responded

Thanks for sharing your thoughts about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

October 21, 2024

Your team was prompt, courteous, and the vehicle was taken in ahead of schedule to estimate our vehicle. The call back to us was quick and pricing was reasonable. I also noticed that the facilities was More

by pjussaume
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Burst
Oct 21, 2024 -

Colonial Chevrolet responded

Paul, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com

October 21, 2024

Great customer service and professional . They seem to care about my car and me. That’s why I keep going back More

by sgilbert.gilbert961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Colonial Chevrolet responded

Thanks for sharing your thoughts about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

October 21, 2024

Great service as always, on time, courteous and professional. Was updated throughout and was on my way even earlier than expected. More

by revsboston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Colonial Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Woodland General Manager jwoodland@colonialchevrolet.com

October 21, 2024

It wasn’t as quick as I thought my appointment was at 8 am an I left about 10:30ish other than that it was fine More

by LSLICKCHICK
Recommend Dealer
Yes
Employees Worked With
Robyn Burst
Oct 22, 2024 -

Colonial Chevrolet responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

October 20, 2024

They are awesome. I really like them. They treat me like part of the family. More

by Saviooivasinar05261998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parrish Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Colonial Chevrolet responded

Thank you for your very kind review. Parrish and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

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