Colonial Chevrolet

Fast, friendly, and professional! I came in three years ago and tried my first lease. I love it. Joe Pellegrini worked with me and I drove away with my first brand new truck. Three I came in three years ago and tried my first lease. I love it. Joe Pellegrini worked with me and I drove away with my first brand new truck. Three years later I received a letter inviting me in with my lease. I texted Joe, he got right back to me, I went in that Saturday spent 1.5 hours and drove home a 2017 leased Silevrado on Monday. John Woodland completed the paperwork (with precision) faster than I could grab a coffee and donut! When I came to pick up the truck it was inspected and the plates were tossed on the rig before I finished a small bag of warm popcorn (nice touch BTW). I have recommended you guys too many! I hope you get some additional sales. Keep up the great work! More

Im back Back for my third new truck within 6yrs! Joe Pellegrini takes care of me..knows what I want and like and gets it done!! Great place. Back for my third new truck within 6yrs! Joe Pellegrini takes care of me..knows what I want and like and gets it done!! Great place. More

Best car buying experience I've ever had Straightforward, direct and quick; a great price on a great car. Joe Pellegrini and Michael were fantastic. Everything was excellent and professiona Straightforward, direct and quick; a great price on a great car. Joe Pellegrini and Michael were fantastic. Everything was excellent and professional. I'll definitely be back. More

Willing to go the extra mile Joe Pelligrini and John Woodland went above and beyond the call of duty to ensure i was completely satisfied with my recent purchase. I’m on my third Joe Pelligrini and John Woodland went above and beyond the call of duty to ensure i was completely satisfied with my recent purchase. I’m on my third vehicle purchased from them and look forward to my next purchase when the time comes. If youre looking for a simple, hassle free experiece these are the guys you want to see! More

Colonial Lies to Avoid Claims Absolute nightmare of a company to deal with. I know this is a bit wordy, but if you're thinking about doing business with Colonial Chevy, I highly en Absolute nightmare of a company to deal with. I know this is a bit wordy, but if you're thinking about doing business with Colonial Chevy, I highly encourage you to read my story so that you can better prepare yourself for how they treat their customers. This April, I purchased a used 2012 Volt (electric vehicle) from Colonial Chevy in Acton, MA. By law, this vehicle came with a 30 day dealer's warranty which would repair any issues with the car. In the first 2 weeks of owning the car, I noticed that the heat did not work while the car was in electric mode. No matter what, the heater would only blow ambient temperature air. I made an appointment with Steve in the service department to bring the car in under warranty to have this looked at. A day later when I picked my car up Steve let me know that they ran diagnostics on the car and everything was performing fine, and no repair was needed. I asked why the heat didn't work in electric mode if everything was fine, and Steve ensured that the heat just doesn't work as well in electric mode as it does in gas mode, but it is working. I told him that I'd done my research online and that other Volt owners reported that the heat will work in electric mode and it will be noticeable (as opposed to the ambient temperature air it was blowing). He went on to tell me that the electric heater only works when the outside temperature is below a certain threshold. When I got home, I searched online for any proof of this bizarre sounding claim to no avail. Anyways, I decided I'd give his claim a shot and would see if it was true come winter. Surprise surprise, still didn't work in the winter time. This week, I brought the car back to the dealership citing the exact same problem that I had when I first bought the car. This time (no longer under warranty which they would have to pay for), they quickly diagnosed the problem as a faulty cabin coolant heater. According to the service rep "the sales team was not able to approve funding for the repair, and it would cost me $1200" and he also reminded me that if I had purchased their $3000 two year warranty it would have been covered!!! I spoke with John Woodland, the General Manager about this issue, and inquired as to why they could not approve funding. He came back with "if it wasn't fixed the first time, why wouldn't you have brought it back till now?" I replied that "your technicians ensured me that it simply would not work until it was cold out, as it only operates below a certain temperature threshold." and he told me that sounded ridiculous and he would go ask if any of them told me that. Guess what? When he asked if any of the tech's remembered telling me that, they all denied it. So rather than owning up to the situation, he accused me of lying. He did offer to slash the $1200 bill down to $600 though!! As I continued to argue with him about why I didn't think I was being treated fairly, he reminded me (typing in caps to reflect the literal yelling into the phone that he was doing) "LOOK DO YOU WANT ME TO HELP YOU OR NOT, I'M NOT OBLIGATED TO DO ANYTHING FOR YOUR CAR TAKE THE $600 OR LEAVE IT THIS IS A VERY GENEROUS OFFER!!!". So now he's accusing me of lying and trying to force my hand to accept his "generous" offer of $600 to repair something that should've been handled 6 months ago. Oh, he also let me know that they didn't have to do anything about the heat at all from the start, as the 30 day warranty only covers safety related issues. I argued back that this is a safety issue, since I wouldn't be able to defrost my windows in the winter if I wanted to charge my car (isn't that the point of buying an EV?). I'm not a lawyer, but the Massachusetts Used Vehicle Warranty Law sure makes it sound like this should've been handled better. http://www.mass.gov/ocabr/consumer-rights-and-resources/autos/auto-repair/used-vehicle-warranty-law.html So that being said, I hope others can save themselves from headaches by avoiding this company. If you do decide to do business with them, either make sure to record all contact you make with them, or be prepared to be called a liar when you recite the lie they spewed at you back to them. More

Great Sales and Service Worked with Justin, Bill and Stephen for my recent purchase of a used Silverado. Had a few special things that I wanted do to my 'new' truck. Justin Worked with Justin, Bill and Stephen for my recent purchase of a used Silverado. Had a few special things that I wanted do to my 'new' truck. Justin worked with Bill and Stephen to make it all happen within a day. Very pleased with Justin's attention to detail not only on processing the Sale but in making sure my briefcase found its way back to me. (Too many great vehicles to try out). Stephen and Bill made sure that the extra custom work was done and done right! Great team. Thank-you. More

Rick Ceramics I have had a very good exsperience Dave Fillmore has done an excellent job being sure that we were happy with the price and experience when buying our new Tahoe Mike Sparks also help m Dave Fillmore has done an excellent job being sure that we were happy with the price and experience when buying our new Tahoe Mike Sparks also help make things work out to make it great experience. Even when we wanted to make a change in the middle of the sale it was no problem witch meant a lot to my wife and I.I would recommend Colonial Chevy to all. More

Check out Colonial Chevy We just bought a Silverado from Colonial Chevy. Dave Fillmore helped us out, and he was excellent to work with. Michael Giguere did the business/fina We just bought a Silverado from Colonial Chevy. Dave Fillmore helped us out, and he was excellent to work with. Michael Giguere did the business/finance side, and he was great also. They made the process as easy as possible. Everyone we met was very pleasant and professional. I would absolutely recommend them to anyone looking at Chevy's More

"Great Experience" Luke Ealey made my Colorado Purchase a pleasure not a chore. Very professional through out the whole process. Luke treated me more like a friend than Luke Ealey made my Colorado Purchase a pleasure not a chore. Very professional through out the whole process. Luke treated me more like a friend than a salesman I appreciated that. Thanks Luke good job.. More

Great experience Joe Pellegrini provided outstanding overall service. He demonstrated all the skills and helpfulness that any customer could ever ask for. Colonial C Joe Pellegrini provided outstanding overall service. He demonstrated all the skills and helpfulness that any customer could ever ask for. Colonial Chevrolet can be proud to have him as their representative for any and all sales. I plan to recommend Colonial Chevy to all my friends that are interested in buying a new car/truck, and telling them to ask for Joe as my number one choice sales rep. More