Collierville Chrysler Dodge Jeep Ram

Terrible Customer Service and Management!!! I bought a used vehicle on Saturday and the car completely cut off as soon as I got to my destination from the dealership. They are closed on Sunday s I bought a used vehicle on Saturday and the car completely cut off as soon as I got to my destination from the dealership. They are closed on Sunday so the vehicle was returned that Monday and the guy that sales the vehicle stated that he would take care of the problem and offered a loaner vehicle until the purchased vehicle was fixed. Friday came and I didn’t hear anything back. So I took it upon myself to check on the purchased vehicle. It took Blake the mechanic a while to find what vehicle I was calling about and when he finally found it there was no name or number to call so I left my information. So I go to visit the dealership that following Monday. After receiving threatening phone calls stating that the police will be called if the vehicle wasn’t returned without even letting me to return it. Also with me being in the office no one would offer me any assistance and when I finally received it the manager Brandon Crotch approaches me in a very rude and very disrespectful manner. From my understanding the customer is always right. The police were called and nothing was done. I will never purchase anything from this dealership and I don’t recommend anyone else doing so either. BAD BUSINESS and HORRIBLE MANAGEMENT. Also to add paperwork for the vehicle is incorrect! More

Good management Management was great and they have a nice selection of vehicles. Super friendly and treat you with respect. I had to drive a little piece but it was w Management was great and they have a nice selection of vehicles. Super friendly and treat you with respect. I had to drive a little piece but it was worth it. More

Sales manager is so unprofessional Went to this dealership for a new Jeep Wrangler. The sales manager marked up the sticker price and then discounted it so really all he did was put it Went to this dealership for a new Jeep Wrangler. The sales manager marked up the sticker price and then discounted it so really all he did was put it back at sticker price. Not to mention this specific Jeep had been on the lot a long time and needed a new battery! As if that wasn’t insulting enough, he marked up the accessories by double! I understand making a profit, by this was flat out highway robbery and absolutely unprofessional. They must think their customers are idiots. Do your homework before you go. Or better yet, go somewhere else! More

Good First Service Experience First time visiting the service department. Chad Johnson diagnosed the problem with my Chrysler 300. He was very professional. Good experience in t First time visiting the service department. Chad Johnson diagnosed the problem with my Chrysler 300. He was very professional. Good experience in the service department. More

Great Buying Experience My salesman Eddie Wiggins was wonderful. He is really knowlegebl, patient and professional. I really love the energy he exhibited in assisting me in My salesman Eddie Wiggins was wonderful. He is really knowlegebl, patient and professional. I really love the energy he exhibited in assisting me in my car buying experience. Anthony and Brandon was also great in making this a good experience. Thanks guys, you all are wonderful. More

Excellent service! Chad Johnson at Collierville CDJR has serviced my Durango for the past 6 years. He is very knowledgeable about the vehicle and does a great job! He Chad Johnson at Collierville CDJR has serviced my Durango for the past 6 years. He is very knowledgeable about the vehicle and does a great job! He is always courteous and prompt! Keep up the great work, Chad!! More

Service department needs MUCH improvement! HORRIBLE! My Dodge Magnum went into the shop only needing a replacement acuator pin because it would not crank, thereby not start. They decided to ta HORRIBLE! My Dodge Magnum went into the shop only needing a replacement acuator pin because it would not crank, thereby not start. They decided to take 5 freakin' days to double check what I'd already told them the problem was!!! They quoted me an OUTRAGEOUS PRICE, and because of which, I had them to stop all work and restore everything back to the condition it was in when it was towed to them. I go to pay the diagnostic fee and the 1.5 hour labor fee to put everything back to its initial state, but now my whole ignition is SHOT and my vehicle has NO POWER AT ALL, whereas I at least had power when I delivered the car to them. Chad denies that my car ignition cylinder was operational and we went back and forth about it! If you want your car held up abnormally long and quoted outrageous labor fees, go to Chad, the service supervisor at Collierville Dodge! Take your vehicle somewhere else. More

Martavius Wood our salesman. awesome Our salesman Martavius Wood was very helpful and knowledgeable and made the whole car buying experience better. As we all know buying a car is aggrav Our salesman Martavius Wood was very helpful and knowledgeable and made the whole car buying experience better. As we all know buying a car is aggravating and nerve wrecking. Our experience at Collierville Jeep wasn’t like that. Thank you Martavius and the Staff for taking care of us. M&A Williams More