Collierville Auto Center

Excellent As Always Jeff, Sam and Joe are a fantastic team that I would recommend to all of my friends. Located the exact car I wanted and the process was fun, hassle fre Jeff, Sam and Joe are a fantastic team that I would recommend to all of my friends. Located the exact car I wanted and the process was fun, hassle free and seamless throughout. I have done many deals with them in the past and will continue to do many more deals with them in the future! Great experience! More

Easy and appreciated Jeff and Sam ward did a great job. Found the right car financing a breeze. I would recommend made car buying a pleasure. Great job!! Jeff and Sam ward did a great job. Found the right car financing a breeze. I would recommend made car buying a pleasure. Great job!! More

Buying - Selling Experience My only pleasant experience was working with the salespersons in April 2015 and February 2016. They were both professional and accommodating. So mu My only pleasant experience was working with the salespersons in April 2015 and February 2016. They were both professional and accommodating. So much for the niceties. Here's my unfortunate experience. April 2015 I bought my vehicle for cash price of $15,500 and the total invoice $17,031 with a trade in on my car for $3,500. I was amazed when I returned on 2/6/16 (10 months later) to buy a larger car to accommodate my 2 grandchildren. They gave me a trade in value of $10,500 for the car they had just sold me 10 months ago for $15,500. I can't believe a vehicle can depreciate $5,000 within 10 months and only 6,166 miles, gosh that's $500/month for those 10 months. And yes, I purchased the vehicle AS IS but within a week of so of driving off the lot the check engine light comes on. I took the car to an authorized dealership and the partial repair cost me approximately $370. I was so frustrated and called the salesman I purchased the car from and he said to bring it back. He was nice enough to loan me a car and send the car to their shop where I was out another $500. I felt comfortable buying the car as the owner spoke with me during the process and said the previous owner was a friend of his and he was sure the car was in GREAT shape. Hmmmmm...... They pride themselves because they.... as they put it.... are the only dealership that provides a lifetime limited warranty on each car at "no charge". Hmmmmmm........ By the way, if you terminate this warranty, you don't receive a refund of any sort as the "dealer bought it". Hmmmmmm...... During my return visit to purchase a new car, they recommended that I test drive a 2013 VW diesel for approximately $18,500. I had it over the weekend and luckily found out it's one of the vehicles with the emissions problems. These vehicles are not in demand and have no re-sale value. Authorized dealers are prohibited from selling them and owners of these vehicles are asking VW to buy them back. I couldn't believe they even recommended that vehicle. Hmmmmmmm.................. I also found out you can purchase a low mileage 2014 VW Passat (not diesel) for $15,000 +-. They did, however, fix the ding in the windshield and had an extra key made but this was discussed during my purchase process. BUYERS BEWARE & GOOD LUCK!!!!!!!!!!! Sometimes you need it. More

Full of lies, vehicles not as advertised After finding the car on Auto trader, we drove over 10 hours to pull into a shady dealership with rude salespeople. I spoke with Jose and made it clea After finding the car on Auto trader, we drove over 10 hours to pull into a shady dealership with rude salespeople. I spoke with Jose and made it clear before we left that the car must have what the dealer was advertising, a rear view camera and to check it personally before we made the drive. I asked him if there was any visible defects, scratches, dents etc. He said he personally drove it and knows it does have the camera and was in great shape. We got there to find it had deep scratches all across the hood and the rest of the body. He and another salesperson tried to act like, "What scratches?" the car did not have the rear camera. Tired to contact the owner via website cell phone just to get another salesperson to give me more BS. Stay away from this place. More

Poor service all around During the buying process, I overheard the manager in another office complaining loudly to the owner and salesman who was working with me that I don't During the buying process, I overheard the manager in another office complaining loudly to the owner and salesman who was working with me that I don't have enough income, even though I was financing through my bank. Rude, I suppose he thought I was deaf. I just got my car back from an unaffiliated local repair shop. They told me my last alignment was awful, all the numbers were in the red. That one was done at Collierville Auto only a few months prior. More