College Station Ford

Brought my New 2024 F250 (less than 6000 miles) into the College Station Ford Body shop on May 16th for hail damage estimate with Brendon. Brendon had his team conduct a computer scan of the damage for my i College Station Ford Body shop on May 16th for hail damage estimate with Brendon. Brendon had his team conduct a computer scan of the damage for my insurance company while I waited. The scan took about an hour to complete. Brendon and I then met in the office, where he explained the procedure College Station Ford goes through with the insurance company, and I would need to pay my deductible so parts could be ordered upon the insurance approval. I paid the deductible and then chatted with Katrina (receptionist), Clayton (Body Shop manager) and Brendon approx. 15 to 20 minutes. I then left the dealership. I e mailed Brendon on May 29th, 2025, at 11:51 pm so that it would be fresh on his computer 1st thing Friday morning May 30th, 2025 (10 business days after first meeting May 16th, 2025) for a possible start date. I did not hear from Brendon after this e mail, so I e mailed Brendon and copied Katrina (in case Brendon was out of the office) on June 05th 2025 at 9:12pm (another 10 business days) so that the e mail would be fresh on his computer Friday June 06th, 2025, asking if there is any information for a possible start date for the truck, and that Allstate had inquired if I had chosen a body repair facility. I explained to Allstate that College Station Ford was my choice, and I do not have a start date for repair. I waited 20 business days for some type of communication from College Station Ford but to no avail. not even a response to my e mails to Brendon. I then drove to College Station Ford on June 13th, 2025, arriving at 8:30am. I met with Katrina, and requested a refund of my deductible, and after she asked what's up, I gave a short synopsis, of not being contacted for a month and my e mail messages being ignored, and I just wanted a projected start date for the truck so that I could give Allstate an answer. Katrina acknowledged my concern then needed to speak with Clayton about the refund I asked for. I heard Clayton (sounded unhappy and put out with me) tell Katrina $250.00 dollars for the guys outside as they need to be paid for the time spent on the truck (1hour). I asked Katrina when she came back to her desk what the body shop hourly labor rate is, and she showed me a list on the counter which did not have anywhere $250.00 for an hour of work. I gladly paid the $250.00 which was deducted from my refund. I will say that if College Station Ford is that busy and cannot contact customers with a month's grace period, I cannot believe that $250.00 is going to make College Station Ford go broke, I can afford the entire deductible not being refunded if that's what College Station Ford needs to stay in business, but at least I was able to have someone speak with me from College Station Ford face to face. Brendon would not come out of his office or acknowledge me and at least give some type of reason he could not respond to my e mails to him. I have been in contact with Allstate who has not heard from College Station Ford as of this writing. I do want to say that my initial meeting May 16th, 2025, with everyone was a professional and enjoyable experience, and they sent a message while speaking with them they really cared about the customer. I do understand now that after College Station Ford gets your money the caring goes away, Shame on you College Station Ford, I hope you do not treat others this way that cannot afford to lose half their deductible over non communication from your employees. eor dn More