Coliseum Lexus of Oakland

Disappointing Service Experience with Coliseum Lexus of Oakland and the Lexus Corp. USA.On June 10, 2024, I visited the dealership after encountering an issue with the retractable hardtop on my beloved 200 Oakland and the Lexus Corp. USA.On June 10, 2024, I visited the dealership after encountering an issue with the retractable hardtop on my beloved 2006 Lexus SC430. As a classic car enthusiast who meticulously maintains my vehicle, I specifically chose the official Lexus dealer for this service.The service advisor informed me that the top was not closing completely and that they needed to replace the entire mechanism. However, I suggested a couple of troubleshooting steps - resetting the computer and inspecting for debris before resorting to such drastic measures. Regrettably, these suggestions were dismissed, and the technician proceeded to close the top manually by cutting the cables. I was shocked that such a solution was deemed acceptable.To compound my disappointment, the initial service paperwork and invoice (attached) made no mention of cable cutting. This lack of transparency further eroded my trust in the dealership.Seeking resolution, I turned to the Lexus Brand Experience website, hoping for direct communication with Lexus Corp. ***. While a courteous lady did reach out, her response left me disheartened. She explained that dealerships operate independently and absolved Lexus Corp. USA of any responsibility. When I pressed for more information, she deftly discouraged further pursuit.As a result, my once-pristine SC430 now bears the scars of unprofessional service. It pains me that no one is willing to take accountability for this unfortunate incident.I implore you to consider the impact such experiences. Our trust in the brand relies on consistent quality and customer care. Is there any avenue for resolution or further investigation? More

EXCELLENT service by everyone at Coliseum Lexus of Oakland. I recently purchased a new ES350 and traded in my old Lexus. From my first contact with Chimgee Shatar (Master Certified Sales Consultant) t Oakland. I recently purchased a new ES350 and traded in my old Lexus. From my first contact with Chimgee Shatar (Master Certified Sales Consultant) through my conversations with Ron Fortt (General Manager) to finance paperwork and contracts with Sayed Massoud (Finance Manager) I could not be more satisfied with their service. Chimgee answered all of my calls, texts and emails promptly and accurately. Even though I repeated several questions, she was so patient and kind to continue to answer them and explain the auto features to me. Upon delivery of my immaculate car, she went through the set up and even sent me some videos to watch at a later date. This sales woman is tops!!! We all know there is a lot of important paperwork involved when making an auto purchase and Sayed is efficient and responsive while getting you through all the papers. And guess what, no tricks at the end! Lastly, I would like to thank Ron Fortt as he is definitely the consummate professional. When you work with folks that are professional and happy it shows me that the people that lead must be doing a great job. Thanks again Coliseum Lexus for all your help. More

I had to sell my Lexus 300NX and was contacted by Clarissa Ortega, the Acquisitions Coordinator. She made the entire process very easy. She was competent and knowledgeable. I left feeling like I h Clarissa Ortega, the Acquisitions Coordinator. She made the entire process very easy. She was competent and knowledgeable. I left feeling like I had been well served. More

There is nothing we both hate more than buying a car. We go in expecting a hard sell and "let me go ask my manager" and keeping us waiting until we agree to things we don't want just to get out of there. go in expecting a hard sell and "let me go ask my manager" and keeping us waiting until we agree to things we don't want just to get out of there. We just bought a new car at Coliseum Lexus and it was the best car buying experience we have had. CHIMGEE sold us the car and she never gave us the hard sell. She was available to answer any questions we had and take us out for a test drive. She found us the exact model we wanted and had it on her lot, full of gas, washed, and ready to go. She helped me hook up my phone and pointed out how to use many of the bell and whistles that come with a Lexus. Thank you, CHIMGEE, for making buying a new car so easy. More

I purchased new ES300H. My sales person Chimgee really professional, explained to all items comes with a car. Except waiting too long go to finance i had great experience. professional, explained to all items comes with a car. Except waiting too long go to finance i had great experience. More

We had an amazing experience at Coliseum Lexus of Oakland. Chimgee was an amazing sales representative. She was very patient, knowledgeable, and a wonderful woman to deal with. We were very thankful Oakland. Chimgee was an amazing sales representative. She was very patient, knowledgeable, and a wonderful woman to deal with. We were very thankful to have experienced such great service. The manager was wonderful as well. Anytime I called and asked a question she answered right away. Highly recommended! More

I just got a brand new Lexus Rx 450h with the help of Chimgee Shatar. The service was amazing, she explained everything clearly and was super patient with all my questions. Chimgee Shatar was with me the Chimgee Shatar. The service was amazing, she explained everything clearly and was super patient with all my questions. Chimgee Shatar was with me the entire time and even sat with me while talking to the financial manager. She clearly explained every term and insurance to ensure I get the things I wanted and not additional add-ons that I do not particularly need. I was able to get a great deal and saved a lot of money. She explained all the different things in the car and even helped and talked me through making an account on the Lexus app. Overall, everything was amazing and everyone working was so nice and friendly. More

Two weeks ago, My husband bought himself a brand new car from Colliseum Lexus of Oakland.He was very satisfied with the service and the assistance from the dealer, especially, Chimegee Shatar the dealership from Colliseum Lexus of Oakland.He was very satisfied with the service and the assistance from the dealer, especially, Chimegee Shatar the dealership had great deals that you can buy brand new cars with very good discount. After our consideration, I decided to buy myself a new car as well. Then I booked an appointment with Chimegee, as my husband recommended, she was really nice, professional, and fast. Chimegee took care of everything, and understood our situation as if she was one of my friends. She also offered a car protection plan, which I think is very important in case of any problems with the car. Overall, I am very very satisfied with the services. More

Sales person Chimgee sold us our new car GX 460 yesterday. She is beautiful and very professional. She explained every detail things on the car and found us the car we wanted. This is the first ne yesterday. She is beautiful and very professional. She explained every detail things on the car and found us the car we wanted. This is the first new Lexus vehicle we bought the new car.Chimgee is easy to communicate with other people and really kind person . Everything we discussed ahead of time in our deal, options, all the details were exact. I want to recommend her to many people and my friends . Thank you so much More

Chimgee Shatar sold us new Lexus Es300h. I am very satisfied with the service of Coliseum Lexus of Oakland. The staffs were kind, friendly, and helpful. Especially, the dealer, Chimgee Shatar helped m satisfied with the service of Coliseum Lexus of Oakland. The staffs were kind, friendly, and helpful. Especially, the dealer, Chimgee Shatar helped me every step of the way. She explained every single details about what happens when purchasing a car. Chimgee Shatar does really know what she is doing. Great at her work. I can totally tell that she has many years of work experience from seeing how she handles everything💯. If I could, I would give her 10 stars for her work 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟The dealer got me a great deal. Every time I drive my new Lexus car, I feel super satisfied with my choice. Now, my favorite car brand is Lexus 🥰🥰🥰 More