Coleman Buick GMC - Service Center

Oil Change Visit The service staff could use a little more training on "customer service" (how to greet customers, smile, use please and thank yous). Just overall bas The service staff could use a little more training on "customer service" (how to greet customers, smile, use please and thank yous). Just overall basic pleasantries that go hand and hand with great customer service. There's a coldness when you walk in. But my experience has been by the time you leave the staff is falling over themeselves trying to be nice. It's weird. Also, I was promised a complimentary car wash. At first glance the car "looked" like it had been washed. But upon closer inspection, I think someone only wiped it down with a dry cloth. It was clear they hadn't touched it with a spray bottle let alone a hose and soap. Very disappointing. More

General maintenance All done in realatively quickly while I waited. All staff were curtious and friendly. Nicole on service desk. I use to service both my vehicles for All done in realatively quickly while I waited. All staff were curtious and friendly. Nicole on service desk. I use to service both my vehicles for 50+ years ! More

Repair not covered by GMPP I am really hot!!!!!~ I own a 2012 Terrain SLT-1 with only 28k on it. I was just informed that some kind of drain tube in the sun roof is cracked caus I am really hot!!!!!~ I own a 2012 Terrain SLT-1 with only 28k on it. I was just informed that some kind of drain tube in the sun roof is cracked causing water damage inside the vehicle. My vehicle is covered with a GMPP. This is not a part I could have damaged as it is inside the vehicle structure somewhere. I expect the repair to be covered under my GMPP. At this time the water damage has caused mold to grow in the carpet. As a severe asthmatic mold is deadly to me. This means I can no longer drive this vehicle. I have been a customer of Coleman Buick, GMC, Cadillac since 1999. I purchased 4 new vehicles from them and have had the vehicles 100% serviced there. I drive 50 miles passing another GMC dealer (within walking distance from my home) to got here. Right now I have no beef with Coleman, but I expect GMC to do the right thing. More

Quality Service Another positive service experience. Scheduled appointment, car was taken on time and work was completed when promised. Unfortunately I found out I n Another positive service experience. Scheduled appointment, car was taken on time and work was completed when promised. Unfortunately I found out I needed brakes but was not surprised based on my mileage and type of driving I do. Service Adviser Gina was very helpful and did not pressure me in the least. More

New GMC Service experience Danielle was friendly, courteous, and knowledgeable around my vehicle. I switched from T&T coast to Coleman due to the level of professionalism and re Danielle was friendly, courteous, and knowledgeable around my vehicle. I switched from T&T coast to Coleman due to the level of professionalism and respect as a consumer. Thank you Danielle your help has eased my concerns around dealer services. I definitely reccomend Coleman GMC for service and I will purchase my next vehicle from them as well. More

The above review about the "express" oil change is so phony and obviously written by someone that works at the dealership. I took my car in for an "express oil change" and was there for 2 hours! I is so phony and obviously written by someone that works at the dealership. I took my car in for an "express oil change" and was there for 2 hours! I promptly showed up at the appointed time and was greeted quickly, took about 10 minutes just to sign in while they ask a ton of questions and check over your car for balding tires etc. Once we're done with that, I'm told it will take about 45 minutes for the oil change. I finally got my car back and was on the road within 2 hours and 5 minutes! Not exactly an "express" oil change. I don't have that kind of time to waste. I won't be back for routine maintenance again. More

I visted the dealer for there Express lube. I was in and out and was able to get a free carwash (GREAT!). They also signed me up for there VIP rewards program.I would recommend this service department very out and was able to get a free carwash (GREAT!). They also signed me up for there VIP rewards program.I would recommend this service department very highly...You owe it yourself to visit it. More