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28 Reviews of Coleman Buick GMC - Service Center
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July 10, 2024
Very Professional,Courageous and Polite. Let’s you know what’s going on with your vehicle and how long the service will take Let’s you know what’s going on with your vehicle and how long the service will take More
by Janice Hobbs
August 16, 2023
Called the service director in reference to work that was supposed to be done on my vehicle. He said he would call me back with in the hour and this is what the service writer told me yesterday. I believe it supposed to be done on my vehicle. He said he would call me back with in the hour and this is what the service writer told me yesterday. I believe it is a shame that some service technician is being payed for something there not doing. Theft of service hoping Coleman was going to make things right More
by Santamatt
Employees Worked With
December 10, 2022
This truly is an amazing car dealership. I bought a certified pre owned Buick suv at another dealership two months ago. Yesterday a check engine light came on. I was frantic as I only had th I bought a certified pre owned Buick suv at another dealership two months ago. Yesterday a check engine light came on. I was frantic as I only had the car for two months. I called Coleman as they are my local dealership. They fit me in the next day on a Saturday and repaired my vehicle. I’m impressed with the fact that they were willing to fit me in on a busy Saturday even though I didn’t purchase my vehicle there. Everybody there is always friendly and professional. You can tell that it is a family run dealership. I used to have a Chevy that I took there for service and I have always been completely satisfied as the team there in the service department always goes above and beyond. I left today with my vehicle washed, running perfectly and with a holiday pointsettia as a thank you from Coleman. Thank you for being absolutely amazing in the service department. More
by garrettlinder87
Employees Worked With
Cyndi Bianchi, Nicole Loya, Eric
January 11, 2022
In 1999 I was so lucky to have discovered this dealer. Between 1999 and 2012; I purchased 4 new vehicles from Coleman. I live within walking distance of serviced all of my vehicles. The sales experience, Between 1999 and 2012; I purchased 4 new vehicles from Coleman. I live within walking distance of serviced all of my vehicles. The sales experience, the quality of the service was always top notch. If there was an issue in service, it was handled. I cannot say anything was unsatisfactory at Coleman. However; I no longer own any GM vehicles not because Coleman caused a problem, but actually Mary Barra caused the problem. Mary Barra refused to warrant an issue that should have been covered under the GMPP, and then when the repair was covered by my auto insurance, Mary Barra refused to cover my $250 deductible. Drew Coleman offered to cover the deductible, but I refused to accept his offer. The folks at Coleman do the right thing. More
by RandiRN
September 20, 2021
Very discriminatory. Called Friday morning for an appointment for Saturday morning. Got a call later that evening that they don’t have technicians to work on my vehicle until Monday. (Understandable, appointment for Saturday morning. Got a call later that evening that they don’t have technicians to work on my vehicle until Monday. (Understandable, workers are hard to come by, so I was fine with waiting until Monday). Monday came and I get a phone call 9:30am stating that they refuse to service my vehicle. The “manager” could not give me a reason over the phone on why they refused service on my truck. They said the previous manager who no longer works there wrote that. When I went in to speak to the owner, he all of a sudden wasn’t there and the manager who I spoke on the phone with said he would be there at 10am. I was informed by another worker that the reason they refused my service was because I complain too much. With that being said, there were 3 cases I complained. All valid reasons. And the last being because they wrote they rotated my tires when they did not in fact rotate my tires. I find it very hard to believe that because of 3 complaints, they refuse service to my vehicle. I wasn’t going to write a review but after reading all the bad reviews about the manager in the service department, I think they are all right on point. Rude. I no longer will be directing anyone toward this GMC dealership. Poor management in the service department. Disappointing and Discriminatory. Corporate office has already been contacted and I will be sure to continue reviews all the way up to the BBB. No one should be treated the way I was by the former service manager and the current service manager. More
by GMC 12
Employees Worked With
Name not listed. Service Manager
