Cole Krum Chevrolet

Terrible experience buying a car here. When i decided not to purchase the car, was treated extremely poor by Jim Braat, salesman. Very fake nice throughout the process (but would take mu When i decided not to purchase the car, was treated extremely poor by Jim Braat, salesman. Very fake nice throughout the process (but would take multiple times to get any response) until we could no longer wait for the car and purchased elsewhere. Then the hostile emails started. I can't speak for the dealership, but if they allow this tactic, I would stay clear. More

Worst service department ever. Never will go there again. Especially Kelsee she's the worst. Never will go there again. Especially Kelsee she's the worst. More

They suckno help what so ever very disappointed in there service I will never try again service I will never try again More

Had been dealing with a salesperson for a couple days through text message and email, a deal was almost struck… and when he said I needed to make a decision very soon as other people were interested in t through text message and email, a deal was almost struck… and when he said I needed to make a decision very soon as other people were interested in the vehicle, it turned me off to the vehicle. Adding pressure to sales for me is a horrible tactic and I don’t play that game. More

The CAR SALESMAN WAS AMAZING. If I was only rating him.. it would be a 5. This is me rating Tom Castle. I traded in my 2016 Chevy suburban and left with a 2019 Ford Explorer. The problem is.. We thought the it would be a 5. This is me rating Tom Castle. I traded in my 2016 Chevy suburban and left with a 2019 Ford Explorer. The problem is.. We thought the manager was holding money on our trade in.. which yeah it’s the “game”. Making a couple thousand I totally understand it’s called business, but us asking for more for our trade and us being told no… and trusting we weren’t getting screwed BACK FIRED. They took my suburban in at 40k.. I had a feeling they were probably going to list it for 42-45k.. NO THE SALES MANAGER LISTED IT FOR 53k!!!! I’m all for companies making money.. but when it comes to literally screwing over the customer, it’s xxxxxxxx. We were told he wasn’t going any higher on my trade in, we accepted it and left with my new vehicle and it’s a slap in the face for this to be done to me. Times are hard right now and Any company should understand that and not take FULL ADVANTAGE of someone. I’m hoping they will make this right because i am sick to my stomach that they took advantage of me. I want to say too my truck didn’t need anything, brand new tires, PAID FOR DETAIL, oil change, breaks, rotors.. it literally needed nothing so the price didn’t go up due to service issues. I want to make this very clear, our salesmen was amazing, understanding, and went above and beyond! He can’t control management taking advantage of people like this. He did nothing wrong on his end. I’m sad to say we won’t be back. Again Tom Castle sales manager was the one that fully took advantage of me and didn’t even have the nerve to come and talk to us to turn us down on wanting more for our trade probably because he knew he was getting one over ON me!!! More

Excellent service provided! Went in to get a new car later in the day on Saturday... Steve and his team stayed past hours to work with me. Steve even got into my new car and show Went in to get a new car later in the day on Saturday... Steve and his team stayed past hours to work with me. Steve even got into my new car and showed me how everything had worked before just letting us drive off! I’m from Sturgis, MI and drove all the way to schoolcraft and this is why! Very good service provided and worth the trip. If you’re looking for a car, go here... they will get you setup. Thanks again for Steve Harper and his crew. More

Don't go here for service on your car I took my 2001 Buick lesabre in for a coil pack misfire , I wanted them to check the coil packs to determine what one, was misfiring & while they were I took my 2001 Buick lesabre in for a coil pack misfire , I wanted them to check the coil packs to determine what one, was misfiring & while they were at it change the spark plugs & wires. They charged me $500 to change the spark plugs & wires. This is twice the cost anywhere else xxx! Plus I had to take it back because they didn't fix the problem , never checked the coil packs! Then they told me it would be $230 more to fix it! For unscrewing 2 nuts 5 min work, I'll do it myself ! I fixed the problem myself after getting the diagnostic info More

Terrible Service Took a 2015 Chevy Corvette in for warranty work, on the drive home the item I had fixed stooped working properly, called the dealership in order to ge Took a 2015 Chevy Corvette in for warranty work, on the drive home the item I had fixed stooped working properly, called the dealership in order to get them to fix their mistake and was told the car is now out of warranty, this is two days later. Scam artist beware More

Family car Steve was great made buying my wife's 2017 traverse very easy. Cole krum by far had the best pricing and nicest staff yet. I tried a few other dealers Steve was great made buying my wife's 2017 traverse very easy. Cole krum by far had the best pricing and nicest staff yet. I tried a few other dealerships to compare none come close. I would recommend Steve to anyone who needs a new or used car. Anyone that does not want to feel pressured in to a purchase there unsure of call Steve. Thanks again Steve sincerely Mike More

Car Dealer Chuck the salesman was a straight shooter good sales man would recommend him for any car sale went out of his way to help out Chuck the salesman was a straight shooter good sales man would recommend him for any car sale went out of his way to help out More