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Cole Chevrolet

Pocatello, ID

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10 Reviews

1325 Yellowstone Ave.

Pocatello, ID

83201

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Showing 10 reviews

December 08, 2023

Went in last night, to discuss and get some information on a car I would like, they didn't explain much, felt as if they were not listening to me. Gave me a print out with outrageous numbers on them with a More

by thebishops10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Unknown
Dec 08, 2023 -

Cole Chevrolet responded

We value hearing about your experience at our dealership. We take customer care very seriously at Cole Chevrolet and I assure you that we are truly dedicated to rectifying this situation. I would greatly appreciate it if you would reach out to me at your earliest convenience so that we can discuss the situation in detail. I hope to hear from you soon and hopefully get you into a car you love. Sincerely, Karla Blanco, kblanco@colechevrolet.com

July 19, 2023

Shout out to Darrel Griffey and his service staff. On a road trip west from Colorado, noticed a concerning noise coming from our 2019 Chevy Colorado truck. After overnight in Pocatello we stopped into More

by TJN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrel Griffey
Jul 20, 2023 -

Cole Chevrolet responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Joe Osterman, josterman@colechevrolet.com

April 16, 2022

Just purchased the third vehicle from Cole. Kenneth Ashcraft is my man. From the flawless used Chevy 3500hd I bought used, to the 2 traverses my wife has driven, they made it so easy. Felt li More

by Phil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Ashcraft
Apr 19, 2022 -

Cole Chevrolet responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Karla Blanco, kblanco@colechevrolet.com

April 12, 2022

Not a good service experience. Scheduled appointment 2 weeks out for AC recharge. I live 45 miles away. 8:00 a.m. left car, told Darrel I would be back at noon. At noon the car had More

by dan
Customer Service
Recommend Dealer
No
Employees Worked With
Darrel Griffey
Apr 14, 2022 -

Cole Chevrolet responded

Dan, it appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Joe Osterman, josterman@colechevrolet.com

February 08, 2020

Excellent service Our service was performed in 2017, but I just came across this website so thought I would relate our story. We were traveling through the area on vac More

by mchapman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrel
August 13, 2016

Excellent, unmatched customer service! Darin and Lydia were very nice, and the small perks help! I would recommend this dealership to my friends and family. I liked how they gave me water a More

by Devo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell,Darin? And Lydia Flores.
October 30, 2015

Best car buying experience in my life Best dealership in South East Idaho.I really loved it ! I live 27 miles away and value my time , I discussed with David options over the phone and More

by Alexcars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David , Jeremy
August 28, 2013

Michelle and Tim at Cole made our buying a vehicle pleasant comfortable and a ease. They both were friendly and went above and beyond to help us.They answered any question we had made us feel good abo More

by Patrick57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Young and Tim Fernadez
April 22, 2013

I bought a 06 Chevy cobalt from Cole Chevrolet in 2010. The car and the salesman were both great. Thought I'd try there for a second car. The salesman that I felt with before was no longer there so I delt More

by T nielsen
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason
November 11, 2011

Great, non-pushy experience. I appreciated the Roberts honesty during the purchase. I am happy with the car and recommend Cole Chevrolet to any shopper. More

by shellylynn3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Heath