Cole Buick GMC Cadillac

Love Charles speed when I need to purchase a new vehicle. Very kind! The service department Customer service staff are rude and make you not want to get your car serviced there. There is a definite need to Very kind! The service department Customer service staff are rude and make you not want to get your car serviced there. There is a definite need to retrain or hire new polite staff. No deserves the attitude. Avoid Hannah in the service department! More

Where to begin? On December 26th 2019 I purchased a brand new 2020 GMC Sierra 1500 from Cole Buick GMC in Poratge, Michigan. On February 3rd I took the truck back to the dealership for a extremely bad shutte new 2020 GMC Sierra 1500 from Cole Buick GMC in Poratge, Michigan. On February 3rd I took the truck back to the dealership for a extremely bad shutter that would make the back window sound like it was going to fall out! After calling numerous times with no answers to what was wrong with the truck, until finally on May 29th, 116 days later, they said the truck was fixed. When I picked up the truck I realized they had driven the truck 18 miles since it was dropped off. I did not make it a mile down the road from the dealership when the truck began shuttering again, making the back window sound like it was going to fall out. I immediately called Cole GMC dealership. At this point they said there was no solution at that moment to fix the truck. They also said they would have a solution for me in a week or so due to it about to be posted to the GMC bulletin. I received a call on 8-3-20 saying they had the fix and they would put a new torque converter in the truck. On 8-24-20 I picked the truck up (21 days later). I did not make it out of the parking-lot to find that the trucks transmission no longer shifted into low gear manually from the shifter. I did not make it one mile down the road till the truck started to violently shutter again. I immediately called them and said I'm done with his truck. On 9-15-20 the truck went back to the dealership. At this point, the fight had begun. I ended up getting a lawyer and turning GMC into the better business bureau. I don't know who to all place the blame on but, around August I begged Cole GMC to put me in a different truck, even said I would pay more, way more for a different truck. They told me there was nothing available due to covid. I continued to see their ads for trucks pop up daily on Facebook or CarGurus. After getting a lawyer and working with a BBB on countless occasions, GMC would tell me they tried to contact Cole Buick GMC and sometimes would be weeks before they would call them back. When questioned, it was always GMC's or someone else's fault. All I can say after this nightmare that I have been through, I would definitely think for a few seconds if you really want to buy a GMC, pay payments and full coverage insurance for 257 days while your brand new vehicle is in the shop also, being lied to by either the dealership or GMC. Today, January 13th 120 days of fighting GMC tooth and nail, I finally received my money back for the truck other then them having the audacity to charge me $2500 for the miles I did have on the truck. More

Service department is the worst I've ever dealt with. Had an oil change scheduled for this morning. Took 2.5 hours to complete. Never told they were running behind or asked if I would like to reschedule be an oil change scheduled for this morning. Took 2.5 hours to complete. Never told they were running behind or asked if I would like to reschedule because they were behind. Checked in after an hour and a half to be told they were working in it. Took 2.5 hours to do a 15 min job never going back . Will make it a poi t to let everyone I know how terrible they are More

poor sales service We went in there to trade in our GMC. We were there for at least 10 minutes indoors and outdoors with no one asking us if we needed any help. It was o We went in there to trade in our GMC. We were there for at least 10 minutes indoors and outdoors with no one asking us if we needed any help. It was on a Saturday around 11:30. And we did see people without customers so it’s not like they were busy. Very disappointed More