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Coggin Toyota at the Avenues

Jacksonville, FL

4.6
3,117 Reviews

11340 Philips Hwy

Jacksonville, FL

32256

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Showing 3,117 reviews

September 10, 2023

I am a calm, polite and petite female. I came to this place to buy a new car. I was approached by an aggressive sales associate who was talking non-stop. He was standing very close to me a More

by Flowers
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
do not remember the name.
September 08, 2023

Arrived on time for service and service advisor had left for the day. Waited about 10 minutes for someone to come and take me to another advisor. Spent 3 hours there for a tire rotation. More

by perfitman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
erica carmichael
September 03, 2023

I am not going to give details,yet. I have an ongoing issue that I need someone in management that can help with a sale, to contact leave your name and email address in the reply I will More

by Retiredtdoc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dominick Barksdale
Sep 10, 2023 -

Coggin Toyota at the Avenues responded

Thank you for leaving a review. I understand you have an ongoing issue that you'd like to address. Please feel free to reach out to me directly at BGering@cogginauto.com, and I'll be more than happy to assist you and work towards resolving the matter to your satisfaction. Thank you for reaching out. Bryan Gering, GSM 941-276-9117

August 31, 2023

Erica in the service department was excellent. Very good communication and friendly. I would highly recommend her. More

by tarpon0000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica M.
August 31, 2023

Ron is AWESOME! Always treat with respect and dignity. Work completed in timely fashion (expected timeframe). Enjoy the comfortable seating while waiting! Thanks More

by sassbabydaisey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
August 30, 2023

Had a 7:40 appointment & was there 10-15 mins before my appointment time. I was checked in and while I’m waiting I’m noticing people are coming in behind me and their cars were getting serviced before mine More

by MeishaMee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Sep 05, 2023 -

Coggin Toyota at the Avenues responded

Meisha, thank you for leaving a review. I am extremely sorry for the poor service you received during your recent visit to our location. Please know that this is not the level of service we strive to provide to our customers. We will take immediate action to ensure that this doesn't happen again. Your feedback is greatly appreciated, and we hope to earn back your trust. Please do not hesitate to contact me directly if you have any further concerns. Thank you for bringing this to our attention. John Clark, General Manager (904) 337-6618

August 29, 2023

I loved my experience buying a Prius Prime from Coggins. Warley De Araujo was a great sales rep. He found me the car I wanted and made to sales/trade in process go smoothly. It was the best experience I’ve More

by RAV4 fan
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Warley De Araujo
August 28, 2023

Fantastic 5 star service from Juan Tafurt/Internet Sales Manager! Purchasing my 2023 Toyota Camry TRD was a stress-free transaction, from the incept to end. Juan explained ever detail in dept & assisted in More

by Happy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Tafurt
August 27, 2023

Outstanding customer service, knowledgeable and personable sales consultants, professional managers, and no mark-up above MSRP. More

by jdickerson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Scott, Bryan Gering, Mark Wootan
August 26, 2023

Kathleen did a great job with communicating and keeping me updated on my vehicle, above the automated system. Service was performed much quicker this visit than last. Great job! Thanks again! More

by jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen
Aug 26, 2023 -

jc responded

Coggin Toyota at the Avenues Aug 26, 2023 jc Kathleen did a great job with communicating and keeping me updated on my vehicle, above the automated system. Service was performed much quicker this visit than last. Great job! Thanks again!

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