Coggin Toyota at the Avenues

Here's some good data for you... Tom was speedy and Here's some good data for you... Tom was speedy and straightforward. He made me feel my time and questions were important. He assisted me with al Here's some good data for you... Tom was speedy and straightforward. He made me feel my time and questions were important. He assisted me with all my concerns including providing additional relevent information, quickly getting a tech to answer a couple option/settings questions he could not and getting the shuttle to take me back to my office while service was completed. I appreciate the level of professionalism by all personnel and the effort that goes into treating the customer with care (without seeming like brown nosing). Everyone I spoke with presented a level of professionalism and friendlyness that gave me confidence in the work being done. I actually look forward to my next service! Note I only rate the Customer Service item (above) as 4 instead of 5 because I was waiting between the service windows for almost 10 minutes before being asked if I was being helped by one of the personnel who came out from inside the waiting room area (she was friendly too). However, it appeared all the service technitions were busy--I'd suggest however some eye contact and maybe a raised finger (not that one), even when service personnel cannot immediately assist. This would go a long way in re-assuring the customer they are not being ignored (just a thought). Otherwise everything was stellar. Keep up the great service (I am NOT on drugs). More

the overall experience was a good one! everyone at Coggin Toyota was very kind and both service guys explained the services performed and recommended very well. Coggin Toyota was very kind and both service guys explained the services performed and recommended very well. More

Steven and Greg could not have been more respectful, caring, and truly interested in getting me in a car I wanted rather than just getting another sale under their belts. Even after the car was sold to caring, and truly interested in getting me in a car I wanted rather than just getting another sale under their belts. Even after the car was sold to me, I still received follow up phone calls and one-on-one personal attention. I could NOT be more pleased with my experience at Coggin Toyota and am so happy with my overall outcome. Everyone that has asked me (and everyone that will ask me in the future), I have told to work with this company and these gentlemen. Thank you so much for a GREAT, FIRST-BRAND-NEW-CAR-BUYING experience!! Sarah Duffy More

Mr Grondzik was just great i could not have been more satisfied he treated me and my wife just great..my next car i surely will be going on Mr Grondzik satisfied he treated me and my wife just great..my next car i surely will be going on Mr Grondzik More

I received pretty bad customer service. I purchased four new tires with my service ans asked for an alignment. I was told that everything would be ready at 11:00. I arrived at the service department at 11 new tires with my service ans asked for an alignment. I was told that everything would be ready at 11:00. I arrived at the service department at 11:30 and checked in with the front desk. I waited for one and one half hours before asking again if my car was ready. I was told that the alignment machine was out of service. My car was ready at 11:00 without the alignment but I sat in the lobby after checking in for 1 1/2 hours before I had to ask and was told that the alignment machine was broken. Rediculous. Someone should have let me know especially since 1) had my cell number 2) checked in and 3) was waiting in the lobby. More

I have used Coggin Toyota for more than 5 years for all service on my Toyota. They have provided a consistently high level of service and responsiveness. I would not go anywhere else and have recommended t service on my Toyota. They have provided a consistently high level of service and responsiveness. I would not go anywhere else and have recommended them to others. More

Website showed recall for my vehicle, but when i went in, the recall was not for my truck. I was only there 5-10 minutes. No service and no repairs needed. the recall was not for my truck. I was only there 5-10 minutes. No service and no repairs needed. More

I arrived 30 minutes early to have my car serviced because I hit the 5,000 mile mark. The technicians were able to get me in and out in less time than it took me to drive to the dealership from out of because I hit the 5,000 mile mark. The technicians were able to get me in and out in less time than it took me to drive to the dealership from out of town. I always enjoy visiting the dealership. More

Bought 2008 toyota sienna had really bad alignment problem dealer said they would fix with the (we owe you form) did not fix!!!! Scam!!!! tire ended up being messed up from the alignment being pulle problem dealer said they would fix with the (we owe you form) did not fix!!!! Scam!!!! tire ended up being messed up from the alignment being pulled out and they said it was a toyota certified car. Beleive me it was not certified. had appointment with service said it would take about 2 hours to fix. three hours later and i am waiting with vehicle havent done anything to vehicle. Do yourself a large favor, if you absoutely have to buy from this dealership, do not have any confidence in their word about fixing anything wrong with the vehicle. Very displeased with their service, they just blow you off. I deal with a good amount of people and i will make sure i share my below poor service level i have had. sale person was nice enough but the service department was terrible and the used car department not backing up what they said is terrible. More

Jan Conner was the most professional service rep I have worked with at Toyota and by far the most personable. This is the 4th Toyota I have owned, working with people like Jan keeps the customers coming ba worked with at Toyota and by far the most personable. This is the 4th Toyota I have owned, working with people like Jan keeps the customers coming back to Toyota at the Avenues. Thank you, Penny Parker More