Coggin Toyota at the Avenues

We went for the Comp 5000 mile service and was told that we would be there less than an hour (I asked because we had a very hungry 4 yr old child with us). We asked for instructions on how to install all w we would be there less than an hour (I asked because we had a very hungry 4 yr old child with us). We asked for instructions on how to install all weather mats, which they said they would gladly install for me. After over 2 hours, we had it finally done correctly. No one installed the mats at first, gave me another set of them and then no one could figure out how to do it. I was very upset and no one even apologized for the inconvenience. I also had to get on the road back to Tallahassee where we live. Not a good experience at all!!!! More

My sales person was outstanding. I couldn't have been more pleased with him and I would recommend him to co-workers, family and friends. The experience with the dealership was not pleasant. I received an more pleased with him and I would recommend him to co-workers, family and friends. The experience with the dealership was not pleasant. I received an approval from Wells Fargo. After purchasing my vehicle I changed jobs to the exact same position at a competitor at a higher salary. I was told my approval was withdrawn. I offered to return the car but instead they decided to get my deal re-approved. I supplied current paystubs from my current employer. I was sent an e-mail that I was re-approved. I was asked for one more pay stub a week later and I supplied it and was told Wells Fargo would be calling me for an interview. I never received one piece of paper in the mail. I never heard anything in e-mail after this and over two months later I was told to bring the car back. Nobody communicated to me that your staff gave the wrong phone number to the Wells Fargo team. I understand these things happen but not two months later. I believe the law states you have ten days to rescind. I believe you broke the law and illegally took the car back. I will go elsewhere for my next car purchase. Because I am in the middle of closing on a house I am waiting until after closing and then I will go elsewhere. More

It was a pleasure to buy my 2011 Corolla as this dealer, still remember the good experience. I would go back if I decided to buy a 2012. still remember the good experience. I would go back if I decided to buy a 2012. More

Because everytime I come here they are very nice to me. I have been to others (Keith Pearson) and was not treated well. Ron ALWAYS has a friendly smile and jokes with me all the time and I can be a difficult have been to others (Keith Pearson) and was not treated well. Ron ALWAYS has a friendly smile and jokes with me all the time and I can be a difficult person to deal with especially when it comes to spending money... More

Service writer excellent. Called dealer and got price quote over phone for battery replacement. Invoice was higher than quote and had a charge for "shop supplies" listed at 7% of invoice.I regularly use quote over phone for battery replacement. Invoice was higher than quote and had a charge for "shop supplies" listed at 7% of invoice.I regularly use Coggin for oil changes and am accustomed to this fee as a part of oil service ($2.00 or so). However, adding 7% to service invoices without prior disclosure is, in my opinion, unethical and is nothing more than a surcharge to increase profit. I would like to know what supplies cost $17.50 and are necessary to change a battery. Maybe you use disposable wrenches. Service writer adjusted invoice to quoted price and was very professional. I hope that in the future your company will consider ammending price structure as purchase decisions are made assuming a "bottom line" price. More

Professional, courteous and timely completion. Service advisor explained what will be done and what and when for the next device level. Venza drives very well. advisor explained what will be done and what and when for the next device level. Venza drives very well. More

This is my 4th purchase (13, if you include my family) from Coggin Toyota...I wouldn't buy a car from any other dealership! Mike, Joe, and Christine provided seamless service and made this transaction fu from Coggin Toyota...I wouldn't buy a car from any other dealership! Mike, Joe, and Christine provided seamless service and made this transaction fun, and easy!! I love my new Prius!!! Why shop around when the BEST is in the heart of Jacksonville! Thanks Coggin!!! More

Jan Conner is helpful, knowledgeable, and able to interpret the customer's description of the problem. She does not talk to the customer in a condescening manner, but makes you feel comfortable. She interpret the customer's description of the problem. She does not talk to the customer in a condescening manner, but makes you feel comfortable. She keeps you informed of the progress of your service. Jan is intelligent, cheerful, encouraging and a pleasure to deal with. More

Bill and the dealership worked with me to finalize this sale prior to the 121 credit union sale and it was greatly appreciated. Would come here again when it's time for another vehicle. sale prior to the 121 credit union sale and it was greatly appreciated. Would come here again when it's time for another vehicle. More

Both Nick the sales person and the business manager we did the paper work with, great job! I like their location for service and courtesy shuttle. did the paper work with, great job! I like their location for service and courtesy shuttle. More