Coggin Toyota at the Avenues

The salesman Joel was friendly and pleasant to work with. However, 1)I am completely displeased with your finance department; one of my main requests on a used vehicle was no loan longer than 5 years at a p However, 1)I am completely displeased with your finance department; one of my main requests on a used vehicle was no loan longer than 5 years at a price i could afford monthly. We agreed on a 5 year loan however,I was tricked into a 6 year loan. I am extremely unhappy with the unprofessional arrogance. I only agreed on the monthly amount based on a 60 month loan. 2) On numerous occasions I called Joel regarding getting the scratches buffed from my car. I finally gave up after weeks of trying to get something scheduled. Joel never got back with me. However, I do intend to have them fixed. Seems like once the papers were signed any customer service you claim to have was gone. Thank you for reading. More

Great experience. They were friendly and knowledgable in the areas on the vehicle that i had questions about. I would recommend them to a family or friend. the areas on the vehicle that i had questions about. I would recommend them to a family or friend. More

The servicemen were helpful, courteous, knowledgeable about my problem. They fixed everything to my satisfaction. My pick-up is running like new.I would return to Coggin for additinal service. about my problem. They fixed everything to my satisfaction. My pick-up is running like new.I would return to Coggin for additinal service. More

Appreciate the time the svc tech took w/test drive to determine that tires were not the real problem with 'wavering' on the road. How the road (9A) is created causes the shimmying. determine that tires were not the real problem with 'wavering' on the road. How the road (9A) is created causes the shimmying. More

They did a good job and got me in and out. My only two frustrations are: --- My name is not John. It is Jonathan. For some reason I keep being referred to as John - in this email, on my paperwork, ever frustrations are: --- My name is not John. It is Jonathan. For some reason I keep being referred to as John - in this email, on my paperwork, everything. My name is Jonathan, not John. --- Last service I brought my car in for included a replacement window crank handle. I was told it would be ordered and I would be called back. I was never called back, and apparently the part was never ordered. Jeff said he would look into it, and when I arrived back, they had to order the part again, then would hear back this week. No word yet on when it will arrive... personally, I think something like a window crank handle is a pretty basic item that should be kept at the parts shop. Can't understand why it isn't. Hopefully I will hear back something this week on when my window can be fixed - it would be nice to have the ability to roll my window down again. Other than those issues, I am very pleased. More

I first visited this dealership when I had my Camry hybrid and after purchasing my Prius v I knew that I'd use Coggin for all my service appointments because Chris was so helpful before. hybrid and after purchasing my Prius v I knew that I'd use Coggin for all my service appointments because Chris was so helpful before. More

I had a very bad experience at Arlington Toyota that sent me to Coggin. Once there I was immediately impressed by the difference in customer service. The car was bought and arrived as expected and when I nee me to Coggin. Once there I was immediately impressed by the difference in customer service. The car was bought and arrived as expected and when I needed the service department to make a minor change in the cars configuration (reverse beep frequency) it was done with very little hassle. More

It was my first visited and I was so impress with service I received. I can really tell the difference being services by Toyota versus Firestone. I received. I can really tell the difference being services by Toyota versus Firestone. More

I had brought my RAV4 in for the 60,000 mile service. I've had my car serviced twice before and was very pleased so why change. We came to J'ville for the winter from Tenn and lived on JTB. Coggins Toyo I've had my car serviced twice before and was very pleased so why change. We came to J'ville for the winter from Tenn and lived on JTB. Coggins Toyota was close. In Nov we moved to the Int'l Airport area. We pass by a couple of other Toyota Dealerships to get to Coggins! Hopefully this tells you something about our satisfaction with Coggins. Yesterday 3-23-12 we arrived to be met immediately by Jack to start the paperwork and advised me that Jan would be the consultant to help me with the balance of the service process, which she did in a timely and professional manner. The friendly and courteous staff will keep me coming back. More

Tom showed me how a second new tire and alignment made sense for me. We discussed how I could avoid having to buy new tires by getting more frequent alignments. sense for me. We discussed how I could avoid having to buy new tires by getting more frequent alignments. More