Coggin Toyota at the Avenues

Because everytime I come here they are very nice to me. I have been to others (Keith Pearson) and was not treated well. Ron ALWAYS has a friendly smile and jokes with me all the time and I can be a difficult have been to others (Keith Pearson) and was not treated well. Ron ALWAYS has a friendly smile and jokes with me all the time and I can be a difficult person to deal with especially when it comes to spending money... More

Service writer excellent. Called dealer and got price quote over phone for battery replacement. Invoice was higher than quote and had a charge for "shop supplies" listed at 7% of invoice.I regularly use quote over phone for battery replacement. Invoice was higher than quote and had a charge for "shop supplies" listed at 7% of invoice.I regularly use Coggin for oil changes and am accustomed to this fee as a part of oil service ($2.00 or so). However, adding 7% to service invoices without prior disclosure is, in my opinion, unethical and is nothing more than a surcharge to increase profit. I would like to know what supplies cost $17.50 and are necessary to change a battery. Maybe you use disposable wrenches. Service writer adjusted invoice to quoted price and was very professional. I hope that in the future your company will consider ammending price structure as purchase decisions are made assuming a "bottom line" price. More

Professional, courteous and timely completion. Service advisor explained what will be done and what and when for the next device level. Venza drives very well. advisor explained what will be done and what and when for the next device level. Venza drives very well. More

This is my 4th purchase (13, if you include my family) from Coggin Toyota...I wouldn't buy a car from any other dealership! Mike, Joe, and Christine provided seamless service and made this transaction fu from Coggin Toyota...I wouldn't buy a car from any other dealership! Mike, Joe, and Christine provided seamless service and made this transaction fun, and easy!! I love my new Prius!!! Why shop around when the BEST is in the heart of Jacksonville! Thanks Coggin!!! More

Jan Conner is helpful, knowledgeable, and able to interpret the customer's description of the problem. She does not talk to the customer in a condescening manner, but makes you feel comfortable. She interpret the customer's description of the problem. She does not talk to the customer in a condescening manner, but makes you feel comfortable. She keeps you informed of the progress of your service. Jan is intelligent, cheerful, encouraging and a pleasure to deal with. More

Both Nick the sales person and the business manager we did the paper work with, great job! I like their location for service and courtesy shuttle. did the paper work with, great job! I like their location for service and courtesy shuttle. More

Bill and the dealership worked with me to finalize this sale prior to the 121 credit union sale and it was greatly appreciated. Would come here again when it's time for another vehicle. sale prior to the 121 credit union sale and it was greatly appreciated. Would come here again when it's time for another vehicle. More

Excellent experience purchasing a 2012 Tacoma. Brit and Greg were very professional and worked hard to earn my business. Got a fantastic price that no other dealer could match. Greg were very professional and worked hard to earn my business. Got a fantastic price that no other dealer could match. More

My latest trade and purchase at Coggin Toyota is by far the best vehicle experience to date. My trade, an 08 FJ Cruiser, purchased from Mike Hicks in 2009,was carefully assessed and a fair price establishe the best vehicle experience to date. My trade, an 08 FJ Cruiser, purchased from Mike Hicks in 2009,was carefully assessed and a fair price established. The new vehicle desired was found and price presented with the trade allowance. Easiest negotiation ever. My salesman, Mike and the sales manager, Greg, showed genuine interest in my complete satisfaction and were very attentive to both the product and my search criteria: colors, features, etc. Their sincerity, honesty, professionalism and the respect they show the customer is outstanding, qualities rarely found in the auto industry. They were so attentive that you would have thought they were buying this vehicle for themselves. These guys are keepers for sure and demonstrate the very best customer service skills. I also must mention Tony in the parts department who has been a great resourse for information on accessories for the new FJ Cruiser. Again, he shows total focus on the customer and follow through on everything. The accessories were there in a day and he never failed to call me. My most recent service experience was with Don Hollingsworth who guided my decisions with professionalism and expertise, taking complete care of all my service needs. In addition, when doing my initial paperwork for the new FJ, Jonathon Shultz showed patience with the complicated paperwork, with complete and thorough explanations. Everything was completed expeditiously and with a genuinely sincere interest in me and my satisfaction. To boil it all down, I, the customer have been made to feel like part of a family. And I like that. And apparently many others do too, because there is always alot of activity in the showroom and the service area. I love my second FJ and I really love my dealer, Coggin Toyota at the Avenues. More

A.K. was great to deal with. He was very friendly and helpful during the entire process (from test driving to purchase). I was pushed into getting an extended warranty which I had said 'no' to several ti helpful during the entire process (from test driving to purchase). I was pushed into getting an extended warranty which I had said 'no' to several times, and I did not appreciate the pushiness, but that was not A.K. At least the warranty was given to me as a conditional agreement, which is the only reason I agreed. Other than that, everything was very quick and easy and I appreciated that. More