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Coggin Toyota at the Avenues
Jacksonville, FL
3,117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 29, 2023
New car buying experience at Coggin was the best I've ever encountered. Straightforward, no baloney. A long wait for the model I wanted, but well worth it. Jim Miller was great to deal with and made the ever encountered. Straightforward, no baloney. A long wait for the model I wanted, but well worth it. Jim Miller was great to deal with and made the process easy. There are few car dealers I'd recommend for new car buying, but Coggin is at the top of the list. More
by Retired in St Augustine
Employees Worked With
Jim Miller
December 29, 2023
Long story short. It Took 2 hrs for an oil & filter change. I’ll keep this family friendly. That amount of time is ridiculous. At about 1 hr I received a text stating It Took 2 hrs for an oil & filter change. I’ll keep this family friendly. That amount of time is ridiculous. At about 1 hr I received a text stating I needed $1,200 of repairs. Three of the items listed upset me. A Balance & rotation was needed, however, I just had that 1 1/2 months ago at Costco. The other was i immediately needed a new battery even though the pic they provided said the test was ok. Just based on that, I refused all repairs. I waited another 30 mins and then went to payment desk as I couldn’t find advisor for at least 20 mins. I asked them the status of the car and they did not like me asking that. Rudely they said who is your advisor. I told them I could not find him. I asked them again to check on it. They said they would. They never did after waiting another 10 mins. So I asked to speak to a Manager. Once again they sucked. So I demanded to see a Manager. By this time I was frustrated & furious. A manager eventually looked after it. No apology, nothing. He also made me get my car in the parking lot. They always pull up your car. If I could give them zero stars I would. More
by howardbg
Employees Worked With
Payment desk Staff, Manager. 1 star
December 28, 2023
Updated: no manager ever called me back to discuss my situation, so I’m lowering the score. I’ll go somewhere else in the future. Original: Chris Garcia was my advisor and I appreciate his honesty situation, so I’m lowering the score. I’ll go somewhere else in the future. Original: Chris Garcia was my advisor and I appreciate his honesty and integrity. He actually told me my maintenance light comes on every 5000 miles but my oil change isn’t due until 10000. I already knew the care care plan was a bad decision on my part, but I wasted half of my oil change vouchers since not a single advisor told me I was early until the very first time I had to pay out of pocket. Very disappointed in the previous advisors who just let me waste them, but I’m glad Chris was professional enough to look at my records for me. More
by garrettlingle1225
Employees Worked With
Christopher Garcia
December 27, 2023
DJ took care of the service on my wife's Highlander. Got me in on time and turned around quickly. They did a complete inspection and gave me some items that were coming due to plan for. No high pressure Got me in on time and turned around quickly. They did a complete inspection and gave me some items that were coming due to plan for. No high pressure upsell. Even though there was a crowd in for year-end servicing the wait wasn't excessive. More
by cjbanas
Employees Worked With
DJ
December 23, 2023
Recent service of my Tundra was outstanding. Jacob took great care of us and the truck was serviced quickly. He even made sure my truck got washed! Jacob took great care of us and the truck was serviced quickly. He even made sure my truck got washed! More
by Cookie6392tirnanog
Employees Worked With
Jacob
