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Coggin Toyota at the Avenues

Jacksonville, FL

4.6
3,117 Reviews

11340 Philips Hwy

Jacksonville, FL

32256

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Showing 3,117 reviews

January 18, 2024

Great service as expected. Chris handled the service bulletin, and the repairs were performed as expected. Would recommend and will take my car to Coggin every time. More

by Stubby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
January 18, 2024

No way unless sales specialist are responding quickly and efficiently with their customers, lost my business More

by jjudy91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Yama
Jan 20, 2024 -

Coggin Toyota at the Avenues responded

I'm sorry to hear about your recent experience with our sales team. Prompt and efficient communication with our customers is a priority, and it seems we failed to meet your expectations. I'd like to personally address this issue and discuss how we can better meet your needs. Please contact me directly so we can work towards restoring your confidence in our dealership. Your business is important to us, and we're committed to making improvements based on your feedback. John Clark, General Manager (904)337-6618.

January 17, 2024

Bought truck at Coggin at the Avenues Always excellent customer and technical service Love their discount coupons and they are quick More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ Service Dept
January 15, 2024

Mr. Boykin is always so friendly and helpful! He truly makes the service experience a great one!! Taking the car in isn’t always a fan favorite thing to do but when your advisor is nice and easy going mak More

by tracys93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Boykin
January 15, 2024

Dominick was very professional efficient and I liked his demeanor We got the card deal done in a very awesome way More

by Margarethilbert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominick
January 15, 2024

The work they did was excellent as well as the attention, definitely I gonna come back in the future More

by Marco_phanto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius
January 14, 2024

Had to chase everyone for updates and readiness. Never got estimate I requested before work started. More

by Bovader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one helped me
Jan 18, 2024 -

Coggin Toyota at the Avenues responded

Thank you for your feedback, and I apologize for any inconvenience you faced during your visit. I'm committed to improving our communication and service process. Please reach out to me directly] so we can discuss your concerns and ensure a better experience. Your satisfaction is important, and I appreciate the opportunity to regain your trust in our dealership. Jonathan Masanto, Service Manager 910-644-7033.

January 14, 2024

Dealership was very well maintained and super easy to work with. Awesome service from Jim and the team. More

by tbright1993
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Miller
January 12, 2024

The entire staff that I have encountered at Coggin Toyota have been professional, courteous and knowledgeable. More

by Gloria McConnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Martin, Service Advisor 5 star!!, Emmanuel Ayemhenre
January 12, 2024

I have been looking for a car for about a month now. I found a nice Toyota prius on carfax that happened to be at this location. When we arrived. The car was ready to test drive and our rep, Luke, was v More

by Dandan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luke
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