Coggin Toyota at the Avenues

Coggin had possession of my 2006 Impala for a total of 8 days, 2 trips. Reason for taking car in was due to sporadic cranking problem. Battery was tested and ok. Coggin claimed the "Module" needed to be days, 2 trips. Reason for taking car in was due to sporadic cranking problem. Battery was tested and ok. Coggin claimed the "Module" needed to be replaced, which apparently, was replaced. They charged a total of $840. for part(s?), labor and Waste fee. On the 7th day when my son picked me up to get the car from the dealer we immediately drove to a nearby gas station...where my car failed to start, again. Same problem. We returned to Coggin where they agreed to have my car towed back for further checking. 2 days later Coggin notified my son that the car was ready for pickup, again. On the second invoice Coggin indicated the Starter motor failed, DIAG Diagnostic Scan, Remanufactured Starter, Core Charge I (S) Connection Kit. Which Coggin did not charge. I headed home with my car and stopped at Hobby Lobby...and... once again...same problem! Car would not start! Frustrated and angry I called my son. We got the car to his house where HE resolved the problem which SHOULD have been a simple fix for a Chevrolet Dealer! My son with no mechanical background had the good common sense to check the battery connectors and cables. He replaced the metal connector that secures the negative end of the battery cable to the battery and cleaned and trimmed the ends of the cable wires on both negative and positive ends of the cables. Since that day August 14, 2024 the car has not failed to start right up! I am very dissatisfied with the service given by Coggin on my 2006 Chevrolet Impala. I feel extremely taken advantage of and would expect nothing less than at least half of the total bill of $840.00 be refunded. Respectfully, Ms. Lennon More

I had a 1pm appointment and waited almost 4 hours for a tire rotation/balance and a wheel alignment. I later find out my car was ready but nobody at the service center ever made me aware. Nor was there an tire rotation/balance and a wheel alignment. I later find out my car was ready but nobody at the service center ever made me aware. Nor was there any concession for the irresponsible service provided today by Coggin Toyota at the Avenues. I have been a long time customer and was extremely disappointed with the drop in service. More

I had asked about additional service/parts install when I booked the appointment. I also emailed my service rep. No response to email and part not available to install on day of service. booked the appointment. I also emailed my service rep. No response to email and part not available to install on day of service. More

I got my car serviced here and the other day, I looked into my hood and noticed that I did not have a battery cover and I came in and they tried to tell me that my car did not come with a battery cover or into my hood and noticed that I did not have a battery cover and I came in and they tried to tell me that my car did not come with a battery cover or engine cover, which it didn’t come with an engine cover, but I’m like OK did it come with a battery cover finally from parts said it did come with the battery cover and that he would order it for me and I can come back on Thursday which today is Thursday and I told him the time that he would I was gonna come by because I will be getting off of work and he told me yeah I can come by and I’m like are you sure it’s gonna be here on Thursday cause I don’t wanna come and not be there cause long day at work you know so turns out there people have no idea they say oh there’s no parts in there.probably my last time servicing here. More